Blackball Taiwanese Dessert

Best selection of desserts and drinks with additional salty snacks option. Friendly and efficient staff!

Atmosphere: 5

Food: 5

Service: 5

Very tasty

Food: 5

Devil boba was very good. Crème brûlée style topping and not too much ice.

Atmosphere: 4

Food: 5

Service: 5

I tried the grass jelly and pudding bubble tea and every sip was heaven. They were so great at explaining and caring about my sensitivity to milk and somehow still provided a safe for lactose intolerance drink. Such cute "blackball" mascots too which were fun to see. Hope to visit again

Atmosphere: 5

Food: 5

Service: 5

Slowest bubble tea shop on earth, not enough ppl work in the shop and it took 5 mins for one drink, so there was a lady ordered 3 drink in front of me, we’ve ordered 2 drink in totally it took us 25 mins to wait

Atmosphere: 1

Food: 3

Service: 5

The staff here have no idea what they’re doing? I ordered the Green tea ice cream drink under the classic drink category. She put it in the system as Black Tea by mistake. While she was making it she looked confused and kept asking the other staff for help. The other staff gestured that they are busy. She ended up giving me a fully white drink with no green tea colour or flavour. It was plain milk with vanilla ice cream. When I went to check the paper menu again and she took it away. She confirmed she gave me the green tea drink.

My friend asked for two drinks displayed both on the screen menu and paper menu. She either doesn’t know the ingredients in the drinks or says they don’t have the item.

Atmosphere: 1

Food: 1

Service: 1

Snow ice cup - YUMM !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Matcha Shaved Ice

Best Matcha Gelato

Atmosphere: 5

Food: 5

DEBIT ONLY!!!! ????

My favourite grass jelly tho

Service can be kind of slow because they only have one person working in the front so they're taking the orders and making everything

One of the worse black sesame I’ve had, no flavour at all. The black sesame balls definitely tastes like the frozen ones from T&T lol. Avoid and drive out a little further for real dessert.

Atmosphere: 1

Food: 1

Service: 1

I have visited blackball Richmond many times and I have gone to blackball in Taiwan as well. I took my partner there because I wanted to introduce them to Taiwan’s shaved ice and greatly disappointed and felt frustrated after the experience.

When we ordered we were told there are two types of mango shaved ice. One with milk flavored shaved ice and one with mango. When I asked about the product we were told they are made with fresh mangos on the top with the shaved ice. The only difference between the two products were flavor of the shaved ice. We decided to go with mango since we wanted to eat mango so why not go all in.

When the ordered arrived, it was pineapple topped with one scoop pineapple sorbet, one scoop of vanilla ice cream, some odd pearl looking thing but wasn’t pearls and mango flavored shaved ice. When I asked the staff does their mango shaved ice not have any mangoes? The reply was “only the milky flavored one has, this is just mango flavored ice!” Blackball is from Taiwan and being Taiwanese I don’t think it’s uncommon to have fresh mango on mango shaved ice so I never anticipated this would happen. The product name doesn’t stats in Chinese or English that the mango flavored one doesn’t have mango topping. When the staff explained it, she didn’t mention it, we were told the only difference was the flavor of the ice not the toppings. Also we were pointed to a photo that has fresh mango on milky flavor shaved ice as reference to how the shaved ice would look.

I felt I was misguided and had paid for a product I didn’t want. The price is also not cheap 18 dollars for about 8 pieces of small pineapple slices 2 scoops of ice cream and shaved ice.

The overall atmosphere felt rushed, staff didn’t really care enough to explain what exactly is in the product. The shaved ice was mediocre, overall experience felt poor. Completely different than how I felt in Richmond and Taiwan. I was extremely frustrated as this was my partner’s first experience with Taiwanese dessert…

Atmosphere: 2

Food: 1

Service: 1

They sell small piece of cake for 10$

The staff was friendly, and the place was clean and quiet. The tarts felt fresh and delicious. Although the coffee is not the best compared to other coffee shops, it is a great option if you are in the area. Overall, it was a good experience, and we will be back for more cheese tarts.

Atmosphere: 4

Food: 4

Service: 5

Is it too late to sell the pearl?There are not so many other ingredientsIt feels like the whole bowl is full of pearlsJust fine

Food: 1

Service: 1

Impeccable customer service. Charmaine Took my order over the phone, and completed it super fast. She was accommodating with my requests and made sure I was 100% satisfied with my order.As a business owner I know how hard it is to find good employees. I will be a returning customer not because of the blackball name - but because of the service that I received from Charmaine (I made sure to get her name so I could mention her.) Good workers like her deserve to be recognized. Thanks again :)

Atmosphere: 5

Food: 5

Service: 5