Update: I've since been back and the overall experience was much smoother! Less people and less chaotic service.
Original review: 2/5 stars. I usually love their seafood tofu soup and their tea is delicious, but going there after they've reopened, they're even worse than they used to be in terms of service (and they used to be pretty bad). Only two staff running food, taking orders and clearing tables and both seemed to be under trained. Every table had dirty dishes still on the table because the two staff didn't have time to clear them (thus a line waiting to be seated). They were also sold out of almost every soup flavour. Price went up but that's to be expected - just not worth the experience you have when you get there. We ended up leaving and likely won't be back unless their management gets better.
Nancy H
I love me some Boiling Point!! the soups are seriously addictive! My friends and I come here often for lunch, but this location has the worst wait times. They’re always short-staffed, which makes service super slow. The staff are nice and friendly, so it’s hard to be mad at them, but the pacing just isn’t great. If you’re in a rush, this might not be the best spot.
Jason Lee
This place is very understaffed. They need more people working here to handle the volume of customers. There appears to be only one staff member waiting on the whole restaurant. She is doing her best but there is only so much one person can do.
Pearobearo
A good place to come if you have lots of spare time and weren't hungry.
Before reopening the service was already slow, it is even slower during grand reopening. They were super busy during grand reopening though so I can't really judge how they would be normally. But whenever I'm here at this location, they just seems unorganized.
Food was good though, slow, but good.
Services can be hit or miss since some staffs were friendly, some... not so much. Staff are walking back and forth all the time, but it was still really hard to get their attention. I'm impressed that they can carry hot soup pot around on such slippery floor though, I almost slipped a few times.
My drink were overly sour to the point that I can't even drink it. I let the staff know but they said there's nothing they can do. I barely drink it because it was actually hurting my throat to drink. It was unfortunate that they would not remake the drink or offer to replace it with a different drink.
Paul Cohen
Love BP!
donna quach
Let me tell you the girl that works here with short hair I don’t know your name sorry is amazing. They just reopened lines are insanely long we got there at 1 and they close at 3 so I asked will we make it since our number is 48 and there only number 20 she said prob not but come back at 5 and I will let u sit. We came back at five and as she promise she let me in and I totally understand there packed and busy cause of the BOGO. Thank you for exactly service and also always amazing food.
Olive Wu
I called to ask some questions about their buy one get one free promotion, I haven't finished asking and the staff said good bye and hung up the phone. So I decided not to go to a business like that.
Jinny C
Grand opening promo. Really good deal, but really long wait. I get it, they don't have that many staffs working, and, it was very busy. Food wise, same as other boiling point locations. I think it would be better when it's not during their promo and things may run smoother. I feel like the food in the pot was better presented/arranged when I go previously. Perhaps they didn't have the time today as it was busy.
One of my comfort food places, I have no complaints and I will always come back for the one item that I absolutely love. The texture of the ingredients and the flavour of the soup. Would definitely recommend.
C T
Same same , consistently good
Zar Ugaddan
It is Friday and we’ve been waiting like more than 30 mins. It’s not that there is no space to accommodate us there are 3 table that is vacant but I feel bad to complain because they only have 2 servers and the restaurant is full of guests. They look exhausted. It is very hard for them to do good service because they are very less man power. Please do something because they ate 50 guest in total and 2 server only. But the lady that talk to us is very nice
Atmosphere: 1
Food: 1
Service: 1
Eleazar Ugaddan
Great food but this location is always short on staff. Only two crew on the floor to serve 50 people. It's really unfair for both customers and staff members.
I am so so so glad that they are back!!! 🥹
Update: I've since been back and the overall experience was much smoother! Less people and less chaotic service.
Original review: 2/5 stars. I usually love their seafood tofu soup and their tea is delicious, but going there after they've reopened, they're even worse than they used to be in terms of service (and they used to be pretty bad). Only two staff running food, taking orders and clearing tables and both seemed to be under trained. Every table had dirty dishes still on the table because the two staff didn't have time to clear them (thus a line waiting to be seated). They were also sold out of almost every soup flavour. Price went up but that's to be expected - just not worth the experience you have when you get there. We ended up leaving and likely won't be back unless their management gets better.
I love me some Boiling Point!! the soups are seriously addictive! My friends and I come here often for lunch, but this location has the worst wait times. They’re always short-staffed, which makes service super slow. The staff are nice and friendly, so it’s hard to be mad at them, but the pacing just isn’t great. If you’re in a rush, this might not be the best spot.
This place is very understaffed. They need more people working here to handle the volume of customers. There appears to be only one staff member waiting on the whole restaurant. She is doing her best but there is only so much one person can do.
A good place to come if you have lots of spare time and weren't hungry.
Before reopening the service was already slow, it is even slower during grand reopening. They were super busy during grand reopening though so I can't really judge how they would be normally. But whenever I'm here at this location, they just seems unorganized.
Food was good though, slow, but good.
Services can be hit or miss since some staffs were friendly, some... not so much. Staff are walking back and forth all the time, but it was still really hard to get their attention. I'm impressed that they can carry hot soup pot around on such slippery floor though, I almost slipped a few times.
My drink were overly sour to the point that I can't even drink it. I let the staff know but they said there's nothing they can do. I barely drink it because it was actually hurting my throat to drink. It was unfortunate that they would not remake the drink or offer to replace it with a different drink.
Love BP!
Let me tell you the girl that works here with short hair I don’t know your name sorry is amazing. They just reopened lines are insanely long we got there at 1 and they close at 3 so I asked will we make it since our number is 48 and there only number 20 she said prob not but come back at 5 and I will let u sit. We came back at five and as she promise she let me in and I totally understand there packed and busy cause of the BOGO. Thank you for exactly service and also always amazing food.
I called to ask some questions about their buy one get one free promotion, I haven't finished asking and the staff said good bye and hung up the phone. So I decided not to go to a business like that.
Grand opening promo. Really good deal, but really long wait. I get it, they don't have that many staffs working, and, it was very busy. Food wise, same as other boiling point locations. I think it would be better when it's not during their promo and things may run smoother. I feel like the food in the pot was better presented/arranged when I go previously. Perhaps they didn't have the time today as it was busy.
honestly,
werk
Restaurantji Recommends
Delicious Hotpot!
One of my comfort food places, I have no complaints and I will always come back for the one item that I absolutely love. The texture of the ingredients and the flavour of the soup. Would definitely recommend.
Same same , consistently good
It is Friday and we’ve been waiting like more than 30 mins. It’s not that there is no space to accommodate us there are 3 table that is vacant but I feel bad to complain because they only have 2 servers and the restaurant is full of guests. They look exhausted. It is very hard for them to do good service because they are very less man power. Please do something because they ate 50 guest in total and 2 server only. But the lady that talk to us is very nice
Atmosphere: 1
Food: 1
Service: 1
Great food but this location is always short on staff. Only two crew on the floor to serve 50 people. It's really unfair for both customers and staff members.
Atmosphere: 4
Food: 5
Service: 2
Loading...