We visited Boston Pizza recently and while the food was great, tasty, and exactly what we expected, the service left a lot to be desired.
The restaurant felt disorganized, with dirty tables sitting uncleared for quite some time, and the service was slow even though it was not overly busy. The most concerning moment was watching a server or busser fling dirty napkins across the restaurant toward a waste bin. It did not land near us, but it was unprofessional and not something you want to see while eating.
Boston Pizza usually delivers a solid experience, so this visit was disappointing on the service side. I hope management takes note because the food really was good and it deserves to be paired with better service.
Atmosphere: 3
Food: 5
Service: 3
RUPINDER KAUR
Went for lunch had a good experience. We took two lunch meals each consist of 1 main ,a side and unlimited soft drinks refill. Service was good and food was tasty too. 1meal size is enough for 1 person.
Atmosphere: 3
Food: 4
Service: 4
Wicked “Pete” Gard
we ordered the $33 ribs 4 wings , fries garlic toast. can't believe how little fries they gave. it was actually disgusting my fiance is in the hospital in Vancouver and we ordered three times from Boston pizza. pizza was amazing. lasagna was terrible. no meat in it and the ribs hardly any food to it
Atmosphere: 3
Food: 2
Service: 4
Tomer Malka
It’s been quite a while. Some of it was good… I’ve been ordering from this place more or less since Covid started. There were times I almost relied on it, but it was pretty good for the most part until maybe a year and a half ago right around the middle of 2023. Where I really stopped ordering from this place because they became consistently inconsistent..
Ordering on a Tuesday evening would result in pretty good food. Ordering on a Thursday evening would also result in a pretty decent order. Ordering on a Friday evening or a Sunday afternoon would result in some of the most careless meals I’ve ever seen put together. Some didn’t even look like they were heated all the way through.
Yesterday’s $70 order of barbeque ribs and dessert were absolutely disgusting. The salad was definitely not fresh with way too much onion. It basically stunk up the whole house with onion. The gravy side was not properly packaged and spilled everywhere. The garlic bread was more like a garlic brick. And the ribs were cold with absolutely no barbeque sauce. Not even a drop and probably the most disgusting order I’ve ever received..
I got a refund immediately through Skip the dishes. Almost 4 years of decent orders and I started to realize which days I shouldn’t be ordering because certain crews might have been working or the chef was not on site…
But at this point, either there is no chef or the chef has absolutely no pride in what they do and they allow just about any type of slop to leave their kitchen…
Maybe the owner is afraid of the chef. Maybe it’s really hard to find another chef. Maybe this chef is working for such a low price that the owner is just biding their time…
That’s the last time I’m ordering from this location and I’ve probably ordered around 200 times since 2019 . Maybe even double that amount.
Food: 1
Service: 1
domo morigato
Yesterday was my 10th birthday. Boston Pizza is my favourite so I decided to go with my family. I was so excited until everyone was getting their food except for me. I had to wait 40 minutes to get my food after everyone got their food and everyone was already eating, right in front of me! You could tell that it was my birthday and they didn’t even offer my dessert that comes with the kids meal or anything. The food was delicious though.
Atmosphere: 5
Food: 5
Service: 1
Piyush Bansal
Very bad experience. I waited long time but no one came to attend me.
Service: 1
Kevin K
Wouldn’t know. Turned away a table of 6 at the door at 11:30pm claiming ‘kitchen closed’ when hours are until 12 midnight. Owner must be rich - not in it for profit. Leopold’s Tavern down the street happy to take our $500+ bill. :)
Atmosphere: 1
Food: 1
Service: 1
Lucie C
Clean, consistent food, friendly service and chargers for your phone at the table. Loved it. Nice patio in the back. Secret gem on Broadway
Winnie Lam
Monday to Friday lunch is good , just $15 for 3 course and many choices.Staff is kind and good service.
Atmosphere: 4
Food: 5
Service: 5
Garry P
Don't ever visit this place. Food is always cold and stale
I love Boston Pizza and this one disappointed me. I ordered hot wings that came with hardly any sauce and no carrots or celery. I ordered cactus cuts and the usual dip size is large, I paid for an extra and got two small sized dips. Equal to what one (big one) that they give with the cactus cuts would be. Super disappointed and won’t be going here again.
Myles
Ts place is for families, and there's a lot of screaming children but some of the food is actually really good like tacos, but other dishes kind of taste artificial. Service was really good but slow but it was busy. Overall decent like a 7/10
Atmosphere: 3
Food: 4
Service: 4
Carlyle Wilde
Came in for a pint and decided to have some food. Our server Tennille was proficient and delightful! Our drinks/food came out in good time, not that we were in any rush. We had the pizza flight, which is great for sharing.
Atmosphere: 5
Food: 5
Service: 5
KIRK B
I ordered takeout Very delicious 😋 Great service 👏 Thanks, Boston Pizza, on Broadway !
Atmosphere: 5
Food: 5
Service: 5
David
Went in for pasta Tuesday, and it reminded me of why I stopped visiting this place for such a long time after being frequent customers for many years.
Food was meh. Lasagna noodles were undercooked as they were still hard.
Service is really where it’s lacking. The server and host were pleasant in their demeanour, but just not as sharp or on point as they ought to be.
It took 10 mins after being seated to even get water on the table. Server was nowhere in sight but when I caught her walking past my table after attending to another table, she just said that she’ll be right with me, which isn’t a problem. What I do have an issue with is when she returns, she walks right past me to attend to the other table she was originally at first. I mean, you already attended to them just prior, and granted I’ve been already waiting 10 mins with no service, it would be more appropriate to attend to me first to take my order before returning to the other table that she was literally just at.
I was also asked if I would like a drink, and ordered a soda, which never came (didn’t care for it anymore by the time the bill came and at least it didn’t show up on the bill, indicating the server forgot to punch it in).
When the food arrived, I had to ask for cutlery as there was none on the table. The host who was helping to bring out the food, apologized and said he thought the table had been set previously.
When I was done with my meal, I asked for a take-out container for the food I couldn’t finish, along with the bill. Only the takeout container came, and I had to ask for the bill from the server a 2nd time.
Again, friendly and pleasant staff (hence the 2 stars) but overall just not sharp or attentive enough, and a little too lackadaisical. The restaurant was also not busy (server had 4 small tables that included mine).
Looks like there are some table side order tablets now, where you can place an order yourself. They looked like triangular advertising stands at first glance so I never really paid attention to the fact that it was actually an ordering screen/device. The host should’ve pointed it out when seating us if the intention/expectation is for diners to do self-ordering through those devices.
We visited Boston Pizza recently and while the food was great, tasty, and exactly what we expected, the service left a lot to be desired.
The restaurant felt disorganized, with dirty tables sitting uncleared for quite some time, and the service was slow even though it was not overly busy. The most concerning moment was watching a server or busser fling dirty napkins across the restaurant toward a waste bin. It did not land near us, but it was unprofessional and not something you want to see while eating.
Boston Pizza usually delivers a solid experience, so this visit was disappointing on the service side. I hope management takes note because the food really was good and it deserves to be paired with better service.
Atmosphere: 3
Food: 5
Service: 3
Went for lunch had a good experience. We took two lunch meals each consist of 1 main ,a side and unlimited soft drinks refill. Service was good and food was tasty too. 1meal size is enough for 1 person.
Atmosphere: 3
Food: 4
Service: 4
we ordered the $33 ribs 4 wings , fries garlic toast. can't believe how little fries they gave. it was actually disgusting my fiance is in the hospital in Vancouver and we ordered three times from Boston pizza. pizza was amazing. lasagna was terrible. no meat in it and the ribs hardly any food to it
Atmosphere: 3
Food: 2
Service: 4
It’s been quite a while. Some of it was good…
I’ve been ordering from this place more or less since Covid started. There were times I almost relied on it, but it was pretty good for the most part until maybe a year and a half ago right around the middle of 2023. Where I really stopped ordering from this place because they became consistently inconsistent..
Ordering on a Tuesday evening would result in pretty good food. Ordering on a Thursday evening would also result in a pretty decent order. Ordering on a Friday evening or a Sunday afternoon would result in some of the most careless meals I’ve ever seen put together. Some didn’t even look like they were heated all the way through.
Yesterday’s $70 order of barbeque ribs and dessert were absolutely disgusting. The salad was definitely not fresh with way too much onion. It basically stunk up the whole house with onion.
The gravy side was not properly packaged and spilled everywhere. The garlic bread was more like a garlic brick. And the ribs were cold with absolutely no barbeque sauce. Not even a drop and probably the most disgusting order I’ve ever received..
I got a refund immediately through Skip the dishes. Almost 4 years of decent orders and I started to realize which days I shouldn’t be ordering because certain crews might have been working or the chef was not on site…
But at this point, either there is no chef or the chef has absolutely no pride in what they do and they allow just about any type of slop to leave their kitchen…
Maybe the owner is afraid of the chef. Maybe it’s really hard to find another chef. Maybe this chef is working for such a low price that the owner is just biding their time…
That’s the last time I’m ordering from this location and I’ve probably ordered around 200 times since 2019 . Maybe even double that amount.
Food: 1
Service: 1
Yesterday was my 10th birthday. Boston Pizza is my favourite so I decided to go with my family. I was so excited until everyone was getting their food except for me. I had to wait 40 minutes to get my food after everyone got their food and everyone was already eating, right in front of me! You could tell that it was my birthday and they didn’t even offer my dessert that comes with the kids meal or anything. The food was delicious though.
Atmosphere: 5
Food: 5
Service: 1
Very bad experience. I waited long time but no one came to attend me.
Service: 1
Wouldn’t know. Turned away a table of 6 at the door at 11:30pm claiming ‘kitchen closed’ when hours are until 12 midnight. Owner must be rich - not in it for profit. Leopold’s Tavern down the street happy to take our $500+ bill. :)
Atmosphere: 1
Food: 1
Service: 1
Clean, consistent food, friendly service and chargers for your phone at the table. Loved it. Nice patio in the back. Secret gem on Broadway
Monday to Friday lunch is good , just $15 for 3 course and many choices.Staff is kind and good service.
Atmosphere: 4
Food: 5
Service: 5
Don't ever visit this place. Food is always cold and stale
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love Boston Pizza and this one disappointed me. I ordered hot wings that came with hardly any sauce and no carrots or celery. I ordered cactus cuts and the usual dip size is large, I paid for an extra and got two small sized dips. Equal to what one (big one) that they give with the cactus cuts would be. Super disappointed and won’t be going here again.
Ts place is for families, and there's a lot of screaming children but some of the food is actually really good like tacos, but other dishes kind of taste artificial. Service was really good but slow but it was busy. Overall decent like a 7/10
Atmosphere: 3
Food: 4
Service: 4
Came in for a pint and decided to have some food. Our server Tennille was proficient and delightful! Our drinks/food came out in good time, not that we were in any rush. We had the pizza flight, which is great for sharing.
Atmosphere: 5
Food: 5
Service: 5
I ordered takeout
Very delicious 😋
Great service 👏
Thanks, Boston Pizza, on
Broadway !
Atmosphere: 5
Food: 5
Service: 5
Went in for pasta Tuesday, and it reminded me of why I stopped visiting this place for such a long time after being frequent customers for many years.
Food was meh. Lasagna noodles were undercooked as they were still hard.
Service is really where it’s lacking. The server and host were pleasant in their demeanour, but just not as sharp or on point as they ought to be.
It took 10 mins after being seated to even get water on the table. Server was nowhere in sight but when I caught her walking past my table after attending to another table, she just said that she’ll be right with me, which isn’t a problem. What I do have an issue with is when she returns, she walks right past me to attend to the other table she was originally at first. I mean, you already attended to them just prior, and granted I’ve been already waiting 10 mins with no service, it would be more appropriate to attend to me first to take my order before returning to the other table that she was literally just at.
I was also asked if I would like a drink, and ordered a soda, which never came (didn’t care for it anymore by the time the bill came and at least it didn’t show up on the bill, indicating the server forgot to punch it in).
When the food arrived, I had to ask for cutlery as there was none on the table. The host who was helping to bring out the food, apologized and said he thought the table had been set previously.
When I was done with my meal, I asked for a take-out container for the food I couldn’t finish, along with the bill. Only the takeout container came, and I had to ask for the bill from the server a 2nd time.
Again, friendly and pleasant staff (hence the 2 stars) but overall just not sharp or attentive enough, and a little too lackadaisical. The restaurant was also not busy (server had 4 small tables that included mine).
Looks like there are some table side order tablets now, where you can place an order yourself. They looked like triangular advertising stands at first glance so I never really paid attention to the fact that it was actually an ordering screen/device. The host should’ve pointed it out when seating us if the intention/expectation is for diners to do self-ordering through those devices.
Atmosphere: 2
Food: 2
Service: 2
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