Honestly this was my first time in this location and will be my last. The closing team was extremely rude to us while we were in the middle of eating. I understand they close at 9.30 on a sunday (they locked the front gate at 9.20pm) but you can politely ask us to wrap up soon or a kind warning before we started eating (so that we would take away the food). My wife was just in the middle of biting her food and the indian girl came up to her and said “sorry guys we’re closed” with a very odd face. My wife and I felt really embarrassed. There were other people dining as well and she addressed us all to take the rear exit and leave. What kind of service is this ? Every one of us inside the place felt really awkward and felt like being kicked out.
Honestly this was not expected at all and I am recommending every one I know not to visit this location. The restaurant was not clean at all, nor the employees were friendly. The cashier/server even forgot about my drinks.
Atmosphere: 1
Food: 2
Service: 1
M User
Kind, efficient staff and the manager on deck is on it! 💯 also seems like a bright, safe place for kids to hang out
Atmosphere: 5
Food: 5
Service: 5
alice w
Excellent Ice cream,and Fries,etc👏👏👏👍
Atmosphere: 5
Food: 5
Service: 5
Dusty Engels
The service was good friendly and all, but my burger was super gross to the point I’m writing about it I returned it got another one and it was greasy and just gelatinous cheese. Bottom line I go to a lot of locations and this one is lacking maybe a webinar with your franchise host to go over how to prepare burgers and how much ketchup and mustard.
Atmosphere: 2
Service: 4
s.j nelson
Wheelchair accessible. Clean. Fast and friendly service. Bus stop outside
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deeped Chocolate Vanilla Ice Cream Cone, Chicken Tenders, Cheeseburger Combo with Extra Side of Onion Rings, Fries, Cheeseburger, Onion Rings
Harran Shi
Very gloomy and old inside. Building is worn down. Staff are cold, tired and look overworked. However the food was reliably good
Atmosphere: 4
Food: 4
Service: 4
Надежда Мальченко
The best D&Q I've ever been to. Friendly staff, burgers were big and juicy, lots of room inside
Atmosphere: 5
Food: 5
Service: 5
Falguni P
Visited her to try their Iconic Blizzard ice cream! I ordered a strawberry cheesecake which was loaded with cheesecake pieces and delicious berry compote, the sweetness was perfect. I also tried their choco brownie extreme, it was the best! Very rich and decadent chocolate flavour with loads of brownie pieces.
The place had amazing and cute options of ice cream cakes with different cartoons as well as simple design and custom ice cream cakes looked great as well.
They have good seating area but the place need a little maintenance. The staff is polite and quick.
The place is wheelchair friendly ♿✅ Prices are reasonable for the quality and quantity of ice cream they offer.
I also loved the part that they featured artwork auction to help gather funds for BC children's hospital.
They also offered take-away deals of ice cream treats box, where we can donate for local children's hospital and receive a free box of treats.
Cheap... charges me 53 cents for a BBQ sauce when I ordered chicken strips. Theifs
Candice Hilliker
Did not complete requested instructions for removed items on food. Food was cold upon arrival. I have ordered takeout and received better quality that stayed warm during transit. NOT worth the money spent.
Friendly staff, the food was good and I was able to find a parking spot. Checked all my boxes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Sundae, Onion Rings, Cheeseburger, Banana Split
Msc Dela Cruz
Very bad customer service, they are talking in their own language and talking bad about customers specially the cs dimp she is yelling infront of customers and very rude not a good place to sit on
Tony K
I am surprised by the bad reviews. I come here quite often for ice cream in between my job sites (and sometimes get lunch in addition to ice cream) I think the food is pretty great and consistent.....the owner is really friendly, and when I do come on weekends (sometimes) his staff is really great.....
Despite living closest to the Kitsilano Dairy Queen, if my mom (or myself) want to get a box of buster bars or a frozen DQ cake.....I almost always make the trek to this location, as I think the owner is doing a great job and appreciate that he's looking after this customers and restaurant
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Small Sundae, Oreo, Chicken Strips, Cheeseburger
Honestly this was my first time in this location and will be my last. The closing team was extremely rude to us while we were in the middle of eating. I understand they close at 9.30 on a sunday (they locked the front gate at 9.20pm) but you can politely ask us to wrap up soon or a kind warning before we started eating (so that we would take away the food). My wife was just in the middle of biting her food and the indian girl came up to her and said “sorry guys we’re closed” with a very odd face. My wife and I felt really embarrassed. There were other people dining as well and she addressed us all to take the rear exit and leave. What kind of service is this ? Every one of us inside the place felt really awkward and felt like being kicked out.
Honestly this was not expected at all and I am recommending every one I know not to visit this location. The restaurant was not clean at all, nor the employees were friendly. The cashier/server even forgot about my drinks.
Atmosphere: 1
Food: 2
Service: 1
Kind, efficient staff and the manager on deck is on it! 💯 also seems like a bright, safe place for kids to hang out
Atmosphere: 5
Food: 5
Service: 5
Excellent Ice cream,and Fries,etc👏👏👏👍
Atmosphere: 5
Food: 5
Service: 5
The service was good friendly and all, but my burger was super gross to the point I’m writing about it I returned it got another one and it was greasy and just gelatinous cheese. Bottom line I go to a lot of locations and this one is lacking maybe a webinar with your franchise host to go over how to prepare burgers and how much ketchup and mustard.
Atmosphere: 2
Service: 4
Wheelchair accessible. Clean. Fast and friendly service. Bus stop outside
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deeped Chocolate Vanilla Ice Cream Cone, Chicken Tenders, Cheeseburger Combo with Extra Side of Onion Rings, Fries, Cheeseburger, Onion Rings
Very gloomy and old inside. Building is worn down. Staff are cold, tired and look overworked. However the food was reliably good
Atmosphere: 4
Food: 4
Service: 4
The best D&Q I've ever been to. Friendly staff, burgers were big and juicy, lots of room inside
Atmosphere: 5
Food: 5
Service: 5
Visited her to try their Iconic Blizzard ice cream!
I ordered a strawberry cheesecake which was loaded with cheesecake pieces and delicious berry compote, the sweetness was perfect.
I also tried their choco brownie extreme, it was the best! Very rich and decadent chocolate flavour with loads of brownie pieces.
The place had amazing and cute options of ice cream cakes with different cartoons as well as simple design and custom ice cream cakes looked great as well.
They have good seating area but the place need a little maintenance.
The staff is polite and quick.
The place is wheelchair friendly ♿✅
Prices are reasonable for the quality and quantity of ice cream they offer.
I also loved the part that they featured artwork auction to help gather funds for BC children's hospital.
They also offered take-away deals of ice cream treats box, where we can donate for local children's hospital and receive a free box of treats.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Strawberry, Brownie, Banana Split
Cheap... charges me 53 cents for a BBQ sauce when I ordered chicken strips. Theifs
Did not complete requested instructions for removed items on food. Food was cold upon arrival. I have ordered takeout and received better quality that stayed warm during transit. NOT worth the money spent.
Food: 2
Restaurantji Recommends
Friendly staff, the food was good and I was able to find a parking spot. Checked all my boxes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Sundae, Onion Rings, Cheeseburger, Banana Split
Very bad customer service, they are talking in their own language and talking bad about customers specially the cs dimp she is yelling infront of customers and very rude not a good place to sit on
I am surprised by the bad reviews. I come here quite often for ice cream in between my job sites (and sometimes get lunch in addition to ice cream) I think the food is pretty great and consistent.....the owner is really friendly, and when I do come on weekends (sometimes) his staff is really great.....
Despite living closest to the Kitsilano Dairy Queen, if my mom (or myself) want to get a box of buster bars or a frozen DQ cake.....I almost always make the trek to this location, as I think the owner is doing a great job and appreciate that he's looking after this customers and restaurant
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Small Sundae, Oreo, Chicken Strips, Cheeseburger
The new Dairy Queen mascot looks fire
Atmosphere: 5
Food: 5
Service: 5
Cashier & waiters are friendly
Atmosphere: 4
Food: 4
Service: 4
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