DAVIDsTEA - Pacific Centre

Rescue 911 tea is very helpful for the flu

I don’t usually leave negative reviews, but I feel it’s important to share this experience. I visited the store to purchase Christmas gifts and chose the buy-one-get-one-50%-off tea wheels promotion. I paid $82.61 for two tea wheels and an additional bag.

After completing my purchase, I politely asked if I could have two small bags instead of one larger bag. The staff member responded with an attitude, which made the interaction uncomfortable. I even mentioned that I was happy to pay for two small bags if needed. She then handed me two bags in a way that felt dismissive, as if the cost was an issue.

There was no “thank you,” no holiday greeting, and I wasn’t asked whether I needed a receipt. I left the store feeling quite disappointed, especially given the Christmas season, when a little kindness goes a long way.

nicest people i have ever met, didnt have the tea I wanted :(

They have some great teas. I enjoy the variety of herbal teas, and some seasonal flavors.

Thank you Eliott for a great recommendation! Love my green tea,

Side note for management : allow cash payment again please!

Big shoutout to Sayda who was super helpful and friendly with expanding our tea collection!

Very good service, they helped me pick out a selection of tea as a gift for my boss. I also picked out a lovely tea press for myself which I can't wait to try out.

The staff is very friendly and the store looks great, but I left without buying anything because I’m concerned about the quality of the products. The last few times I've been there it seemed like the airconditioning was off which I think is important to preserve the freshness, especially now during summer. The gummies looked melted, and I imagine the loose leaf tea could also be affected. I might give it another try but this happened few times already so I'm not sure it's worth a try.

They have amazing customer service and everyone was friendly and helpful. However, the store itself is extremely hot and poorly ventilated. I actually felt nauseous while shopping. The heat is not only uncomfortable for customers but also seems to be affecting the product quality. I purchased gummies and they were completely melted and stuck together.

The staff are very lovely and the store was clean and inviting. My only complaint is that immediately upon entering the store, it was hot and humid. It looked like they only had a small fan running behind the counter. How is that acceptable this time of year?

I’ve been here before and last time my friend got the earl grey matcha with oat milk and it tasted great. Today I went back and ordered the same thing but it was way worse. Service was still great but the drink was pretty bad. The matcha has a really bad green colour and was super light. It tastes super watered down too… Even with added sugar it was still just as bad.

I was lining up to purchase tea, while the Asian girl measure the ounce of the tea, a lady behind me was holding one item, the Asian lady helping me over the counter, ask the lady behind me if that’s the only one she’s buying?

The Asian lady asked me if she can help her first since she is only purchasing one item. Can you imagine if this can be use to any store when you’re purchasing one item only?

I was nice to say “Sure” go her help first. I didn’t want to make an issue about it, but no human being will react and complain about it on that moment, and it not suppose to be a normal practise for employee to help someone with less purchase.

They really need to fix the air conditioning here. It’s hotter inside than it is outside it’s wild

Sada is knowledgeable and helpful

I had a great experience. The server Anna was professional , friendly and attentive from start to finish . I really appreciate how she took time to make sure I will love my tea . Highly recommend- I will definitely be coming back .
Jane