I usually don't leave negative reviews, but I feel this experience needs to be shared. The server seemed to have a very limited understanding of English, which made communication extremely difficult. I tried to explain multiple times that the food seemed burnt, but all I got in response was "Eh?" and eventually, "Ah... do you need the bill?" It felt like there was no effort to understand or resolve the issue. I still left a tip out of courtesy, but it's clear that some proper service or language training is urgently needed. I hope the management takes this feedback seriously.
Fen fen
The food here was absolutely delicious. With so many items on the menu, it was difficult to choose! Our servers were attentive and helpful. The menu has lots of kid-friendly items.The salmon & ikura don and the BBQ eel in the clay pot were big hits for the kids. Overall, we really enjoyed our dinner at Guu with Garlic and will be back again.
Mike
Portions have gotten smaller for some of the dishes - we ordered 2 desserts, waited 20 minutes never arrived so cancelled them. This trip was not up to their usual high standards
Aiden Park
I rarely leave negative reviews, but I feel compelled to share this experience. We recently visited Guu because my friend, who was returning to Vancouver after 10 years, had fond memories of the place. Unfortunately, the experience left us quite disappointed.
When it came time to settle the bill, my friend paid her portion in cash, including a 17% tip. To our surprise, the server informed us that it wasn't 'enough' and refused to accept the cash, walking away abruptly. We were taken aback and unsure of what more was expected from us.
Eventually, we did pay the tip with another server, but it was a rather disheartening encounter. Since when has a 17% tip been considered inadequate to the point of rejection?
I hope this feedback is helpful for the management to improve future customer service.
Atmosphere: 1
Food: 3
Service: 1
Wesley Sommer-Ng
Always a reliable experience. Great drinks (super affordable too) and great food.
Atmosphere: 4
Food: 5
Service: 4
Jackie’s Law
Based on the love of the original Guu, came try out the alternate location. Menu similar to the Thurlow menu but less exciting, still food was well prepared. Overall a fair dining experience.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Grilled Squid with Garlic Mayo, Squid
Andrei Lopatenko
I loved Guu—it's one of my favorite places in Vancouver. The experience feels just like being in Tokyo, with authentic flavors and tatami seating. The food is consistently superb, and they have daily specials. We tried the tuna steak, which was outstanding, and the octopus with wasabi and tofu with enoki were also fantastic. The staff is incredibly friendly and explained everything to us. The place is open very late; we dined at 11 pm, and it was still bustling with diners. I'll definitely be back to explore more of their menu.
Adding more. Sep 17 2024
I love Guu—it's one of my favorite spots in Vancouver. The experience is incredibly authentic, just like being in Japan, complete with tatami seating. The food is consistently excellent, and they offer daily specials. I enjoy both their appetizers and main dishes. I don't even have specific favorites because I appreciate everything on the menu and make a point to try something new each time I visit.
Atmosphere: 5
Food: 5
Service: 4
Jeff Kang
Fantastic service and atmosphere. Of four vegetarian dishes that I tried, the enoki mushroom with cold tofu, and deep fried cauliflower with yuzu pepper mayo were great. Portions are smaller at Guu, but it's easier to try different dishes and rotating specials.
Atmosphere: 5
Food: 5
Service: 5
Sida
I recommend their tofu, pizza and chicken wing.
Atmosphere: 5
Food: 5
Service: 5
Emily Liu
I love Guu with Garlic. The scallops here are so fresh and I really love their oden. I went back for the oden at least 4-5 times! It's very light but tasty.
Exceptional, excellent variety of delicious dishes. The place is small and particular, shame it's a little cold
Atmosphere: 3
Food: 5
Service: 5
Jamie N
Ebi Mayo, pork cheek, spicy poke.
Eric
One of the best Japanese restaurants in the city. Sashimi was so fresh. Everything was good. Friendly staff.
Toast Hanui
I couldn't go in the evening because it was always full, but I went early on the weekend. The ingredients seem very fresh! The Japanese people working here are all friendly. A great place to have a cold beer. Recommended menu: grilled mackerel!~ The price is reasonable too.
I usually don't leave negative reviews, but I feel this experience needs to be shared. The server seemed to have a very limited understanding of English, which made communication extremely difficult. I tried to explain multiple times that the food seemed burnt, but all I got in response was "Eh?" and eventually, "Ah... do you need the bill?" It felt like there was no effort to understand or resolve the issue. I still left a tip out of courtesy, but it's clear that some proper service or language training is urgently needed. I hope the management takes this feedback seriously.
The food here was absolutely delicious. With so many items on the menu, it was difficult to choose! Our servers were attentive and helpful. The menu has lots of kid-friendly items.The salmon & ikura don and the BBQ eel in the clay pot were big hits for the kids. Overall, we really enjoyed our dinner at Guu with Garlic and will be back again.
Portions have gotten smaller for some of the dishes - we ordered 2 desserts, waited 20 minutes never arrived so cancelled them. This trip was not up to their usual high standards
I rarely leave negative reviews, but I feel compelled to share this experience. We recently visited Guu because my friend, who was returning to Vancouver after 10 years, had fond memories of the place. Unfortunately, the experience left us quite disappointed.
When it came time to settle the bill, my friend paid her portion in cash, including a 17% tip. To our surprise, the server informed us that it wasn't 'enough' and refused to accept the cash, walking away abruptly. We were taken aback and unsure of what more was expected from us.
Eventually, we did pay the tip with another server, but it was a rather disheartening encounter. Since when has a 17% tip been considered inadequate to the point of rejection?
I hope this feedback is helpful for the management to improve future customer service.
Atmosphere: 1
Food: 3
Service: 1
Always a reliable experience. Great drinks (super affordable too) and great food.
Atmosphere: 4
Food: 5
Service: 4
Based on the love of the original Guu, came try out the alternate location. Menu similar to the Thurlow menu but less exciting, still food was well prepared. Overall a fair dining experience.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Grilled Squid with Garlic Mayo, Squid
I loved Guu—it's one of my favorite places in Vancouver. The experience feels just like being in Tokyo, with authentic flavors and tatami seating. The food is consistently superb, and they have daily specials. We tried the tuna steak, which was outstanding, and the octopus with wasabi and tofu with enoki were also fantastic. The staff is incredibly friendly and explained everything to us. The place is open very late; we dined at 11 pm, and it was still bustling with diners. I'll definitely be back to explore more of their menu.
Adding more. Sep 17 2024
I love Guu—it's one of my favorite spots in Vancouver. The experience is incredibly authentic, just like being in Japan, complete with tatami seating. The food is consistently excellent, and they offer daily specials. I enjoy both their appetizers and main dishes. I don't even have specific favorites because I appreciate everything on the menu and make a point to try something new each time I visit.
Atmosphere: 5
Food: 5
Service: 4
Fantastic service and atmosphere.
Of four vegetarian dishes that I tried, the enoki mushroom with cold tofu, and deep fried cauliflower with yuzu pepper mayo were great. Portions are smaller at Guu, but it's easier to try different dishes and rotating specials.
Atmosphere: 5
Food: 5
Service: 5
I recommend their tofu, pizza and chicken wing.
Atmosphere: 5
Food: 5
Service: 5
I love Guu with Garlic. The scallops here are so fresh and I really love their oden. I went back for the oden at least 4-5 times! It's very light but tasty.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Great ?
Atmosphere: 5
Food: 5
Service: 5
Exceptional, excellent variety of delicious dishes. The place is small and particular, shame it's a little cold
Atmosphere: 3
Food: 5
Service: 5
Ebi Mayo, pork cheek, spicy poke.
One of the best Japanese restaurants in the city. Sashimi was so fresh. Everything was good. Friendly staff.
I couldn't go in the evening because it was always full, but I went early on the weekend. The ingredients seem very fresh! The Japanese people working here are all friendly. A great place to have a cold beer.
Recommended menu: grilled mackerel!~ The price is reasonable too.
Atmosphere: 4
Food: 4
Service: 4
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