Mink Chocolates Factory and Cafe

Excellent hot chocolate

Went to the factory of Ontario St today, and ended parking in the back. Walking along the hallway to the cafe, we peeked in the windows to see the staff in action. Great service and obvious pride in their product. One lady thoroughly explained the various options, and a man came to the window to show us piping into a mold. Brought home special treats for gifts, and plan on returning soon!

Best chocolate in Vancouver!

They make really good chocolate and feel they would do better if they had better marketing.

Wonderful chocolate and cafe. The chocolate is exquisite

This place is such a hidden gem, we almost don’t want to tell you… but the chocolate? Worth risking the crowds. We come here regularly for our dark chocolate fix!

I’ve always enjoyed this brand, which is why I decided to visit this location since it’s in my neighborhood. Unfortunately, I was extremely disappointed by today’s experience due to the unprofessional and disrespectful behavior of one of the staff members.

At around 2:50 PM on June 30th, a young female employee with a blonde ponytail displayed unacceptable behavior toward customers. When I asked a simple question about a drink, she stared at me without replying and completely ignored my inquiry. Additionally, she didn’t put the correct amount of chocolate syrup in my drink.
I was surprised that the staff member ignored the store’s recipe and made the drink based on her own preference.
Her dismissive and rude demeanor made me feel unwelcome and disrespected.

Customer service is a key part of any brand experience, and this kind of behavior is simply not acceptable. I hope management addresses this issue seriously, as it directly impacts the reputation and atmosphere of this location.

Always great espresso drinks either hot or cold.
Of course, the chocolates are great too albeit I have not tried ALL of them as this will take time.

Not the cheapest place but I would rather support Mink than the other coffee companies.

I ordered chocolates to Calgary and the customer service was great! I am very picky on my chocolates and I absolutely love the quality of the chocolate used and how the chocolate filling is not too sweet or overpowering. I am definitely on ongoing customer and hope that there will be retailers selling this chocolate in Calgary!

Friendly staff, cute and tasty chocolate that is wrapped nearly. Perfect for gifting

Fantastic

Absolutely delicious chocolates! Each piece has a unique and rich flavor that makes it a delightful experience. The variety of flavors is amazing, and the design and presentation are just as impressive. You can tell a lot of care goes into making them. Highly recommended!

Before today, I would also rate this place a 5-star cafe. Unfortunately, I encountered one of the most horrible experiences.

First of all, the staff (not Angel who usually works there) made us a wrong drink, when I told her what did we actually order, she refused to admit.. it's perfectly normal to make mistake especially if you are new, like who doesn't make mistakes right? OK, we took the wrong drink anyway because I trust it will be good.

Since I like this place so much, I brought along a few of my friends, so it's their first time experience. Not knowing anything about Minks so they might have a few questions to ask, so that might make the server nervous, maybe?

And here's the horrible thing - and it's not even about the staff. Apparently the staff was under so much stress that she had to call the owner to complain about us. And as we were leaving, the owner arrived. And without asking a single question, he started accusing us for being rude to his staff. I'm like... What did we do???

So to the owner of Minks - I myself do not buy the motto "customer is always right", and I appreciate that your staff has your 101% support. Boss like you is hard to come by these days, but please, if something like that ever happens again, please get at least a rough understanding of what has actually happened before accusing your customers.

It is sad that it's the first and likely the last experience with Minks for me and my friends.

P.S. I hope Angel will get well soon

It is very pricey. $5.50 for a small hot chocolate. The gifts and other items are prohibitively expensive. But it is a quality product. It tasted very good. The issue I had was, it was luke warm when I got it in my hand. No steam coming off the top. So, not the temperature I would have preferred a nice hot chocolate on a cold and rainy day. But it tasted great. Even 70% dark tasted amazing.

Atmosphere: 4

Food: 4

Service: 5

The shop is nice, the hot chocolate drinks are average, the popper seed rolls are all numb, but the good thing is that there is a seat where you can sit down and no one is there quietly.

I didn’t buy chocolate, so I don’t know the taste, but I can see how exquisite they are, and the price is a bit high.

Atmosphere: 4

Food: 2

Service: 4