Good food, very hectic on Friday/Saturday nights!!
Rico C
The food, drinks and service is overall great. Todtadas, queso, tacos and enchiladas are all great choices, and don't disappoint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grill Octopus, Prawn Tacos
Avani Patel
This was my first time at Monarca for dinner and I found the food to be exceptionally flavoured. We ordered the Salsa Quemada which was a great snack to munch on while waiting for our main course. We weren't in the mood to drink but they had a fun cocktail list with great presentation. I ordered the Pork Belly en Adobo Norteno and it was probably the best pork belly I have had in Vancouver. It was crispy on the outside and very soft and full of flavour on the inside. The sauce went very well with the pork belly. My partner got the Enchiladas Gratinadas and it was delicious, saucy and full of chicken. The salse verde was very flavourful as well. The service was not memorable and okay.
Atmosphere: 4
Food: 5
Service: 3
Julie Ko
Busy, too expensive, staff tries but it's too crowded and way overpriced for the 'quality' so you pay for the atmosphere really. My favorite DJs are there , so this is my fun dancing place.
Atmosphere: 5
Food: 1
Service: 3
Jason C
Terrible service avoid this place !
Atmosphere: 1
Food: 1
Service: 1
Summer R.
I had a very disappointing experience at this restaurant, and unfortunately it was made significantly worse by the complete lack of professionalism from management.
After attending a special event, at the end of the evening, my coat was stolen from inside the restaurant. (My coat was placed in the designated coat hanging area in the front of the restaurant). While I understand that theft can happen anywhere, I expected the restaurant to take responsibility for what occurred on their premises and at least make a genuine effort to help. After speaking with Danica the manager, she offered no support, no empathy, and absolutely no solutions. She seemed annoyed with me that I had to report this inconvenience. I was treated dismissively from the moment I reported the incident.
I followed up politely a few weeks later, hoping for acknowledgment, assistance, or at the very least basic courtesy. This time, the other female manager spoke with me. She seemed really concerned, however I never received a call or text back from her either. Not only was nothing offered, but my calls and messages were ignored. I was never updated, never reassured, and never treated like a valued customer. ZERO compensation or solutions offered. The entire experience left me feeling brushed aside and completely disrespected.
It was not just the theft itself, but the unprofessional attitude and poor customer service that truly stood out. A restaurant that refuses to take accountability, communicate, or even treat guests with decency is not one I can recommend. I am extremely disappointed with how this situation was handled, and I hope management reflects on how they treat their customers moving forward.
These inexperienced young women have no business running an established restaurant like Monarca.
Atmosphere: 1
Service: 1
serena ashburner
I sent a detailed email before submitting this explaining what happened on Saturday in the hope for having an apology but I had a one liner back asking when will we return. We will not return is the simple answer we had a group booking and apparently it was not on the list they wanted proof. I was talked to very rudely by a staff member insinuating that we were in the way and I should hurry to find the confirmation otherwise we should leave. Once I logged into my work email I showed the proof and the one email was not enough the girl went through all the emails regarding the booking and then said how long do we intend on staying as if we were an inconvenience. The time we were waiting by the door the faces glared at us and made us exceptionally uncomfortable. Comments were made consistently trying to intimidate us to leave. But this was our Christmas party which had been arranged for weeks. Clearly there is an issue and customer service needs to be educated here. It spoilt the whole evening. Our table came to over $1000 and we would have stayed longer if we had made to feel welcome. The management clearly need to review what is happening in Monarca. I rarely leave reviews but this has literally left us speechless.
Food: 2
Service: 1
Liubov
Best place ever! The food, service, music and atmosphere are all absolutely amazing. Every visit is a fantastic experience.
hanieh behbahani
Great music, but the service was disappointing on both visits. The first time, we were asked to leave our table right after finishing dinner because they needed it for bottle service. The second time, we arrived 15 minutes late due to traffic and were told we couldn’t keep our reservation unless we ordered bottle service. When I gave polite feedback, the staff member was rude and dismissive.
Fun vibe, but the unprofessional service makes it hard to recommend.
Terrible aptitude from the staff when i arrived in and service awful and they kicked me out literally because the next reservation is coming……. ✍🏽😵💫
Atmosphere: 3
Food: 2
Service: 1
Valeria Hernandez
Worst service ever
Riyaadh Shafique
This restaurant has the worst customer service I have ever seen in downtown Vancouver. Do not even give this place a chance. You’re better off going to Wendy’s you’ll actually be appreciated as a paying customer.
Service: 1
Simran Singh
Made a confirmed reservation for my friends birthday and we were denied entry because they were “full capacity“ We had plans accordingly and they were ruined last minute. 0 stars if I could. Shame on this place.
Service: 1
harmon gill
Booked weeks in advance for my friends 25th birthday and when we got there they said they were at capacity and dont know how we were booked blamed it on a new staff member, definitely will never be coming back here
Good food, very hectic on Friday/Saturday nights!!
The food, drinks and service is overall great. Todtadas, queso, tacos and enchiladas are all great choices, and don't disappoint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grill Octopus, Prawn Tacos
This was my first time at Monarca for dinner and I found the food to be exceptionally flavoured. We ordered the Salsa Quemada which was a great snack to munch on while waiting for our main course. We weren't in the mood to drink but they had a fun cocktail list with great presentation. I ordered the Pork Belly en Adobo Norteno and it was probably the best pork belly I have had in Vancouver. It was crispy on the outside and very soft and full of flavour on the inside. The sauce went very well with the pork belly. My partner got the Enchiladas Gratinadas and it was delicious, saucy and full of chicken. The salse verde was very flavourful as well. The service was not memorable and okay.
Atmosphere: 4
Food: 5
Service: 3
Busy, too expensive, staff tries but it's too crowded and way overpriced for the 'quality' so you pay for the atmosphere really. My favorite DJs are there , so this is my fun dancing place.
Atmosphere: 5
Food: 1
Service: 3
Terrible service avoid this place !
Atmosphere: 1
Food: 1
Service: 1
I had a very disappointing experience at this restaurant, and unfortunately it was made significantly worse by the complete lack of professionalism from management.
After attending a special event, at the end of the evening, my coat was stolen from inside the restaurant. (My coat was placed in the designated coat hanging area in the front of the restaurant). While I understand that theft can happen anywhere, I expected the restaurant to take responsibility for what occurred on their premises and at least make a genuine effort to help. After speaking with Danica the manager, she offered no support, no empathy, and absolutely no solutions. She seemed annoyed with me that I had to report this inconvenience. I was treated dismissively from the moment I reported the incident.
I followed up politely a few weeks later, hoping for acknowledgment, assistance, or at the very least basic courtesy.
This time, the other female manager spoke with me. She seemed really concerned, however I never received a call or text back from her either. Not only was nothing offered, but my calls and messages were ignored. I was never updated, never reassured, and never treated like a valued customer. ZERO compensation or solutions offered. The entire experience left me feeling brushed aside and completely disrespected.
It was not just the theft itself, but the unprofessional attitude and poor customer service that truly stood out. A restaurant that refuses to take accountability, communicate, or even treat guests with decency is not one I can recommend. I am extremely disappointed with how this situation was handled, and I hope management reflects on how they treat their customers moving forward.
These inexperienced young women have no business running an established restaurant like Monarca.
Atmosphere: 1
Service: 1
I sent a detailed email before submitting this explaining what happened on Saturday in the hope for having an apology but I had a one liner back asking when will we return. We will not return is the simple answer we had a group booking and apparently it was not on the list they wanted proof. I was talked to very rudely by a staff member insinuating that we were in the way and I should hurry to find the confirmation otherwise we should leave. Once I logged into my work email I showed the proof and the one email was not enough the girl went through all the emails regarding the booking and then said how long do we intend on staying as if we were an inconvenience. The time we were waiting by the door the faces glared at us and made us exceptionally uncomfortable. Comments were made consistently trying to intimidate us to leave. But this was our Christmas party which had been arranged for weeks. Clearly there is an issue and customer service needs to be educated here. It spoilt the whole evening. Our table came to over $1000 and we would have stayed longer if we had made to feel welcome. The management clearly need to review what is happening in Monarca. I rarely leave reviews but this has literally left us speechless.
Food: 2
Service: 1
Best place ever! The food, service, music and atmosphere are all absolutely amazing. Every visit is a fantastic experience.
Great music, but the service was disappointing on both visits.
The first time, we were asked to leave our table right after finishing dinner because they needed it for bottle service.
The second time, we arrived 15 minutes late due to traffic and were told we couldn’t keep our reservation unless we ordered bottle service. When I gave polite feedback, the staff member was rude and dismissive.
Fun vibe, but the unprofessional service makes it hard to recommend.
Atmosphere: 5
Food: 4
Service: 1
Terrible service this spot is a waste of time
Service: 1
Restaurantji Recommends
Terrible aptitude from the staff when i arrived in and service awful and they kicked me out literally because the next reservation is coming……. ✍🏽😵💫
Atmosphere: 3
Food: 2
Service: 1
Worst service ever
This restaurant has the worst customer service I have ever seen in downtown Vancouver. Do not even give this place a chance. You’re better off going to Wendy’s you’ll actually be appreciated as a paying customer.
Service: 1
Made a confirmed reservation for my friends birthday and we were denied entry because they were “full capacity“ We had plans accordingly and they were ruined last minute. 0 stars if I could. Shame on this place.
Service: 1
Booked weeks in advance for my friends 25th birthday and when we got there they said they were at capacity and dont know how we were booked blamed it on a new staff member, definitely will never be coming back here
Atmosphere: 1
Food: 1
Service: 1
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