Best matcha I have ever had, they don’t miss with any drinks
Jeanne Chen
Their ceremonial grade matcha powder is not bad! Definitely on the milkier and less bold side but still enjoyable.
Vivian
Super good matcha! Would definitely come back but it does get very busy!
Bon Dao
Doesn’t feel like home without paragon matcha :(
Bella Kan
crowded
Ashley-Kim Moore-Bellamy
Perfect balance of tea and milk! I always come here for my boba fix!
Jiwon Ha
As a matcha lover who loves to support Canadian matcha businesses- discovering and ordering ceremonial matcha from Paragon Tea Room was something I was looking forward to. It seems like many are enjoying their drinks and services but unfortunately - I have not even had an opportunity to try out their matcha.
On Feb 6th I placed an order from Alberta and received a shipment confirmation and tracking number on Feb 8th. Did not receive anything by 13th and I realized that the tracking number was not updating any information so I reached out to Paragon via email for the first time on the 13th.
I have not received any reply so I tried their IG on the 14th. I got a reassurance that they will expedite my order. Unfortunately between February 13th and until today - I have sent out total of 3 emails, and DMs on 6 different days. I have received 1 email back and received replies via DM on two different days.
I have heard from Paragon that -seems like the parcel has been lost -Parcel was not scanned -It will arrived by February 21st -It was re shipped on February 20th
I understand that things can happen and issues with the carrier is often out of small businesses' hands. However, Paragon has been significantly missing in action when it comes to providing timely replies to the customer. Constantly leaving a customer on read and not being able to reply to their emails when the email address is the only form of contact that was provided to the public - is a building ground for frustration.
Since Feb 8th, the shipment is still remaining at the status of "Almost Ready" and Paragon has failed to provide me an estimated delivery date so at this point I am not really excited to receive the product anymore and I did request for a transaction dispute. I hope it goes smoothly.
Hasti NB
Great atmosphere, friendly staff. Best Matcha in Vancouver
Z
The best oolong oat I've ever tasted, I'm very impressed with the foaming. Taiwan tea is the best!
I’m the supplier of Taiwan premium high mountain tea of ZOUN and hope to have the opportunity to become a partnership of Paragon tea!
Instagram：zounteacanada
CJ Lindholm
I purchased the black sesame matcha. It was a bit pricey but oohhh, so good! Definitely worth it as a treat from time to time. Service was quick and the environment cozy and friendly.
If you’ve seen this on food influencer social media, it is definitely worth the hype. All the tea is divine, their go to milk is oat milk (lactose free standards!), and I always buy their packets of tea powder so I can make the lattes at home.
Bryan Graziano
Horrified by the customer service. WOW. Rude.
Lan Lan
Overcrowded and the product prices in store are higher and different than what they are advertising online on their website. Hopefully they can improve that once they relocate to their new location
Karen Lizeth
Super cozy place to get Matcha and other amazing teas, they also have a really nice wall with tea/matcha accessories. They also sell cookies & waffles. I tried the Matcha Black Sesame Oat and it was sooo good! Very recommended and will come back soon. Service was amazing too, very helpful and patient with questions I had.
Best matcha I have ever had, they don’t miss with any drinks
Their ceremonial grade matcha powder is not bad! Definitely on the milkier and less bold side but still enjoyable.
Super good matcha! Would definitely come back but it does get very busy!
Doesn’t feel like home without paragon matcha :(
crowded
Perfect balance of tea and milk! I always come here for my boba fix!
As a matcha lover who loves to support Canadian matcha businesses- discovering and ordering ceremonial matcha from Paragon Tea Room was something I was looking forward to.
It seems like many are enjoying their drinks and services but unfortunately - I have not even had an opportunity to try out their matcha.
On Feb 6th I placed an order from Alberta and received a shipment confirmation and tracking number on Feb 8th. Did not receive anything by 13th and I realized that the tracking number was not updating any information so I reached out to Paragon via email for the first time on the 13th.
I have not received any reply so I tried their IG on the 14th.
I got a reassurance that they will expedite my order.
Unfortunately between February 13th and until today - I have sent out total of 3 emails, and DMs on 6 different days. I have received 1 email back and received replies via DM on two different days.
I have heard from Paragon that
-seems like the parcel has been lost
-Parcel was not scanned
-It will arrived by February 21st
-It was re shipped on February 20th
I understand that things can happen and issues with the carrier is often out of small businesses' hands.
However, Paragon has been significantly missing in action when it comes to providing timely replies to the customer.
Constantly leaving a customer on read and not being able to reply to their emails when the email address is the only form of contact that was provided to the public - is a building ground for frustration.
Since Feb 8th, the shipment is still remaining at the status of "Almost Ready" and Paragon has failed to provide me an estimated delivery date so at this point I am not really excited to receive the product anymore and I did request for a transaction dispute. I hope it goes smoothly.
Great atmosphere, friendly staff. Best Matcha in Vancouver
The best oolong oat I've ever tasted, I'm very impressed with the foaming.
Taiwan tea is the best!
I’m the supplier of Taiwan premium high mountain tea of ZOUN and hope to have the opportunity to become a partnership of Paragon tea!
Instagram：zounteacanada
I purchased the black sesame matcha. It was a bit pricey but oohhh, so good! Definitely worth it as a treat from time to time. Service was quick and the environment cozy and friendly.
Restaurantji Recommends
If you’ve seen this on food influencer social media, it is definitely worth the hype. All the tea is divine, their go to milk is oat milk (lactose free standards!), and I always buy their packets of tea powder so I can make the lattes at home.
Horrified by the customer service. WOW. Rude.
Overcrowded and the product prices in store are higher and different than what they are advertising online on their website. Hopefully they can improve that once they relocate to their new location
Super cozy place to get Matcha and other amazing teas, they also have a really nice wall with tea/matcha accessories. They also sell cookies & waffles. I tried the Matcha Black Sesame Oat and it was sooo good! Very recommended and will come back soon. Service was amazing too, very helpful and patient with questions I had.
Some of the best matcha lattes!!!
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