Really strong matcha flavour. Very smooth, nutty & not too sweet! I tried the matcha latte with oatmilk and the matcha latte with mango and sago.
CN
Paragon Tea Room in Richmond is a delightful gem offering tasty treats that easily earn a solid 5 stars. The pastries and tea selection are consistently excellent, with a cozy ambiance that enhances the experience. I usually visit after my spa massage next door—it's the perfect way to unwind. The only downside is parking, which can be challenging during peak hours, so plan accordingly. Still, it’s well worth the effort for such a relaxing treat.
Kay Sheikh
Delicious Matcha 🍵 They are serving matcha Affagato, that I can't wait to try. OG Bubble waffle was perfectly made. Friendly staff doing a wonderful job keeping up with very long lines. 🌟
Vivian Tsang
Their products are great but their service is terrible. Went to the YVR location and they have one staff who was incompetent. I watched her make matcha like she’s never made matcha in her life. She was clearly understaffed and in addition to that she had no idea how to juggle multiple orders at the same time. This location needs more staff or else a disclaimer that if there are more than three customers, each customer needs to wait at least five minutes each. The worker there worked at a glacial pace and it was clear that she wasn’t able to perform under pressure. For a location at the airport I would be surprised this is acceptable. Also I asked for an iced drink and she made it hot. I asked for matcha and she made hojicha….
Michael Allen
Ask and I’ll share my poor experience, cause obviously giving this company three opportunities to make things right…. and Ghosted three times = 1 star or less.
emily
The best matcha I have tried in Vancouver! the Hong Kong milk tea and Thai tea are delicious as well.
Ronald Jose
Very slow service and only one person doing the drinks. sucks
Harsh Kaushik
Best matcha I have ever had, they don’t miss with any drinks
Jeanne Chen
Their ceremonial grade matcha powder is not bad! Definitely on the milkier and less bold side but still enjoyable.
Vivian
Super good matcha! Would definitely come back but it does get very busy!
Perfect balance of tea and milk! I always come here for my boba fix!
Jiwon Ha
As a matcha lover who loves to support Canadian matcha businesses- discovering and ordering ceremonial matcha from Paragon Tea Room was something I was looking forward to. It seems like many are enjoying their drinks and services but unfortunately - I have not even had an opportunity to try out their matcha.
On Feb 6th I placed an order from Alberta and received a shipment confirmation and tracking number on Feb 8th. Did not receive anything by 13th and I realized that the tracking number was not updating any information so I reached out to Paragon via email for the first time on the 13th.
I have not received any reply so I tried their IG on the 14th. I got a reassurance that they will expedite my order. Unfortunately between February 13th and until today - I have sent out total of 3 emails, and DMs on 6 different days. I have received 1 email back and received replies via DM on two different days.
I have heard from Paragon that -seems like the parcel has been lost -Parcel was not scanned -It will arrived by February 21st -It was re shipped on February 20th
I understand that things can happen and issues with the carrier is often out of small businesses' hands. However, Paragon has been significantly missing in action when it comes to providing timely replies to the customer. Constantly leaving a customer on read and not being able to reply to their emails when the email address is the only form of contact that was provided to the public - is a building ground for frustration.
Since Feb 8th, the shipment is still remaining at the status of "Almost Ready" and Paragon has failed to provide me an estimated delivery date so at this point I am not really excited to receive the product anymore and I did request for a transaction dispute. I hope it goes smoothly.
Hasti NB
Great atmosphere, friendly staff. Best Matcha in Vancouver
Really strong matcha flavour. Very smooth, nutty & not too sweet! I tried the matcha latte with oatmilk and the matcha latte with mango and sago.
Paragon Tea Room in Richmond is a delightful gem offering tasty treats that easily earn a solid 5 stars. The pastries and tea selection are consistently excellent, with a cozy ambiance that enhances the experience. I usually visit after my spa massage next door—it's the perfect way to unwind. The only downside is parking, which can be challenging during peak hours, so plan accordingly. Still, it’s well worth the effort for such a relaxing treat.
Delicious Matcha 🍵
They are serving matcha Affagato, that I can't wait to try. OG Bubble waffle was perfectly made. Friendly staff doing a wonderful job keeping up with very long lines. 🌟
Their products are great but their service is terrible. Went to the YVR location and they have one staff who was incompetent. I watched her make matcha like she’s never made matcha in her life. She was clearly understaffed and in addition to that she had no idea how to juggle multiple orders at the same time. This location needs more staff or else a disclaimer that if there are more than three customers, each customer needs to wait at least five minutes each. The worker there worked at a glacial pace and it was clear that she wasn’t able to perform under pressure. For a location at the airport I would be surprised this is acceptable. Also I asked for an iced drink and she made it hot. I asked for matcha and she made hojicha….
Ask and I’ll share my poor experience, cause obviously giving this company three opportunities to make things right…. and Ghosted three times = 1 star or less.
The best matcha I have tried in Vancouver! the Hong Kong milk tea and Thai tea are delicious as well.
Very slow service and only one person doing the drinks. sucks
Best matcha I have ever had, they don’t miss with any drinks
Their ceremonial grade matcha powder is not bad! Definitely on the milkier and less bold side but still enjoyable.
Super good matcha! Would definitely come back but it does get very busy!
Restaurantji Recommends
Doesn’t feel like home without paragon matcha :(
crowded
Perfect balance of tea and milk! I always come here for my boba fix!
As a matcha lover who loves to support Canadian matcha businesses- discovering and ordering ceremonial matcha from Paragon Tea Room was something I was looking forward to.
It seems like many are enjoying their drinks and services but unfortunately - I have not even had an opportunity to try out their matcha.
On Feb 6th I placed an order from Alberta and received a shipment confirmation and tracking number on Feb 8th. Did not receive anything by 13th and I realized that the tracking number was not updating any information so I reached out to Paragon via email for the first time on the 13th.
I have not received any reply so I tried their IG on the 14th.
I got a reassurance that they will expedite my order.
Unfortunately between February 13th and until today - I have sent out total of 3 emails, and DMs on 6 different days. I have received 1 email back and received replies via DM on two different days.
I have heard from Paragon that
-seems like the parcel has been lost
-Parcel was not scanned
-It will arrived by February 21st
-It was re shipped on February 20th
I understand that things can happen and issues with the carrier is often out of small businesses' hands.
However, Paragon has been significantly missing in action when it comes to providing timely replies to the customer.
Constantly leaving a customer on read and not being able to reply to their emails when the email address is the only form of contact that was provided to the public - is a building ground for frustration.
Since Feb 8th, the shipment is still remaining at the status of "Almost Ready" and Paragon has failed to provide me an estimated delivery date so at this point I am not really excited to receive the product anymore and I did request for a transaction dispute. I hope it goes smoothly.
Great atmosphere, friendly staff. Best Matcha in Vancouver
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