About last year they delivered a pizza with a glass Shard in one of the slices. They wanted to send someone to confirm. I got an immediate apology once the man arrived and said someone would reach back out. I never got a call from the franchise/station manager. Their I believe supervisor wanted to simply reimburse the pizza? I posted it on Twitter and their CS acknowledged to ensure someone followed up but no one reached back out to me. They just dodged.
Ash H
This is a very friendly outlet. Staff is helpful, skillful and quick (even during a crowded event). They refilled our water bottles while we waited for our order.
Atmosphere: 5
Food: 5
Service: 5
Geoff Tanner
I asked for the slices to be warmed up. The guy was reluctant, but complied. I asked if they would be hot. He said yes. They barely warm, at best! This has actually happened soo many times at this location with several different servers!!!!!
Atmosphere: 1
Food: 1
Service: 1
Arpit Lohiya
We to go”ed 2 XXL pizzas from here yesterday. Both were not cooked properly, we could not chew it due to the dough still being uncooked! I was too far away to come back and complaint by then! I highly recommend avoiding this place Paid almost 43$ for 2 pizzas . All waste !
Also only two people working, very slow had to wait 30 minutes
Atmosphere: 3
Food: 1
Service: 3
Vera Tsigler
Friendly young man immediately greeted me and other patrons (June 17 night /18 morning ) provided excellent, fast service and welcoming atmosphere. This is quite rare please give the man a raise !
Atmosphere: 5
Food: 5
Service: 5
Kobe
Lady at counter was very impatient when I was deciding what slice of pizza to get she got frustrated and slammed down the cardboard tray while I was deciding. When I finally chose a slice of pizza, and we proceeds to payment, she punches in the amount in the machine and quickly with her sleight-of-hand chooses the 15 or 20% tip option very quickly and forced me to tip. It was so awkward that I didn’t know how to react and I just paid the percentage tip anyways. Wouldn’t recommend the service, the pizza was all right.
Atmosphere: 3
Food: 4
Service: 1
Jasmeen Kaur
Had a great experience there! The atmosphere was warm and inviting, and the food was delicious Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
U Wish
The owner don't give the tips to employees
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Pizza
Thomas Burton
Avoid this place. Pizza frequently overcooked and burnt, toppings paid extra for totally forgotten and even olive stones baked into pizza to break your teeth.
Update- I had already spoken with the owner and was told nothing can be done, the generic comment won't help anyone
Is pizza pizza five star pizza? No. But is pizza pizza 5 star pizza when you specifically want pizza pizza? Yes.
Aaron Andrada
Bolt was found cooked into the pizza, and the only compensation offered was 1 free pizza, as long as it was the same pizza ordered.
Terrible customer service, this franchise is not welcome in Vancouver where you have so many great pizza options (AJ’s , straight outta Brooklyn, parlour, even uncle faith’s)
Sean Greene
Pizza was on par or slightly better than Pappa John's, but beats them on price. Wings were a bit of a letdown as they weren't very saucy. Also the delivery guy couldn't figure out how to use the buzzer in my building so I had to come down to get it. They won't be replacing pizza hut for me either, the search continues.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Tropical Hawaiian Pizza
Glen Williams
If you don't want to pay $4 downtown for a slice of 🍕 head over to Kits and get a ridiculously oversized piece for 3 bucks. The selection isn't the greatest for single slices but it's good and a decent crust too. Lost a bit of score for not wiping the tables after customers leave. Not dirty by any means, it just doesn't look good.
Wheelchair accessibility: Accessible.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cheese Pizza
Mark Olexson
Pretty decent pizza place. Open late. The chicken wings are very tasty!
Owner keeping employees tips🚨
Atmosphere: 1
Food: 1
Service: 1
About last year they delivered a pizza with a glass Shard in one of the slices. They wanted to send someone to confirm. I got an immediate apology once the man arrived and said someone would reach back out. I never got a call from the franchise/station manager. Their I believe supervisor wanted to simply reimburse the pizza? I posted it on Twitter and their CS acknowledged to ensure someone followed up but no one reached back out to me. They just dodged.
This is a very friendly outlet. Staff is helpful, skillful and quick (even during a crowded event). They refilled our water bottles while we waited for our order.
Atmosphere: 5
Food: 5
Service: 5
I asked for the slices to be warmed up. The guy was reluctant, but complied. I asked if they would be hot. He said yes.
They barely warm, at best!
This has actually happened soo many times at this location with several different servers!!!!!
Atmosphere: 1
Food: 1
Service: 1
We to go”ed 2 XXL pizzas from here yesterday.
Both were not cooked properly, we could not chew it due to the dough still being uncooked!
I was too far away to come back and complaint by then! I highly recommend avoiding this place
Paid almost 43$ for 2 pizzas . All waste !
Also only two people working, very slow had to wait 30 minutes
Atmosphere: 3
Food: 1
Service: 3
Friendly young man immediately greeted me and other patrons (June 17 night /18 morning ) provided excellent, fast service and welcoming atmosphere. This is quite rare please give the man a raise !
Atmosphere: 5
Food: 5
Service: 5
Lady at counter was very impatient when I was deciding what slice of pizza to get she got frustrated and slammed down the cardboard tray while I was deciding. When I finally chose a slice of pizza, and we proceeds to payment, she punches in the amount in the machine and quickly with her sleight-of-hand chooses the 15 or 20% tip option very quickly and forced me to tip. It was so awkward that I didn’t know how to react and I just paid the percentage tip anyways. Wouldn’t recommend the service, the pizza was all right.
Atmosphere: 3
Food: 4
Service: 1
Had a great experience there! The atmosphere was warm and inviting, and the food was delicious Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
The owner don't give the tips to employees
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Pizza
Avoid this place. Pizza frequently overcooked and burnt, toppings paid extra for totally forgotten and even olive stones baked into pizza to break your teeth.
Update- I had already spoken with the owner and was told nothing can be done, the generic comment won't help anyone
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Is pizza pizza five star pizza? No. But is pizza pizza 5 star pizza when you specifically want pizza pizza? Yes.
Bolt was found cooked into the pizza, and the only compensation offered was 1 free pizza, as long as it was the same pizza ordered.
Terrible customer service, this franchise is not welcome in Vancouver where you have so many great pizza options (AJ’s , straight outta Brooklyn, parlour, even uncle faith’s)
Pizza was on par or slightly better than Pappa John's, but beats them on price. Wings were a bit of a letdown as they weren't very saucy. Also the delivery guy couldn't figure out how to use the buzzer in my building so I had to come down to get it. They won't be replacing pizza hut for me either, the search continues.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Tropical Hawaiian Pizza
If you don't want to pay $4 downtown for a slice of 🍕 head over to Kits and get a ridiculously oversized piece for 3 bucks. The selection isn't the greatest for single slices but it's good and a decent crust too. Lost a bit of score for not wiping the tables after customers leave. Not dirty by any means, it just doesn't look good.
Wheelchair accessibility: Accessible.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cheese Pizza
Pretty decent pizza place. Open late. The chicken wings are very tasty!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Cheese Pizza, Pepperoni Pizza
Loading...