This was one of the worst customer service experiences I’ve ever had.
I placed an Uber Eats order in the morning, waited the whole day, and was suddenly told in the afternoon that the items were “out of stock” and I had to cancel. Because of this, I even lost my coupon. However, when I later went to the store in person, the exact same products were clearly still available. The staff simply said they “didn’t manage online orders” and showed no responsibility at all.
Today’s experience was even worse. There was only one rose cake left in the store, and I had already ordered it through Uber Eats before arriving. While I was waiting to pick it up, another customer asked for the same cake. Despite me repeatedly telling three different staff members that the cake was already ordered under my name, they ignored me and sold it to the other customer anyway. Their only explanation was that the order “hadn’t printed yet,” which is completely unacceptable.
This is extremely unprofessional, disorganized, and disrespectful to customers’ time and money. I will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Wei
Nice Asian bakery. fresh milk tea and coffee
Atmosphere: 5
Food: 5
Service: 5
Christina C
We bought a tiramisu cake for almost $40 to take to a friend's dinner. The cake looked fine but tasted terrible - mush without the ingredients and flavour of real tiramisu. Very expensive for such an small, awful tasting cake. Very disappointing! Will not buy from St. Germanin again!!!
Atmosphere: 3
Food: 1
Service: 3
Vancity Nessie
The cakes are okay but we found them overpowering with sugar. The service needs to be better, we were not greeted upon entering the store and when we were ready to order, the cashiers just kept talking in their language with each other. I waited for them to notice us which took some time, when she boxed the cakes she just left the box at the front without communicating that it was ready. Just awful.
Atmosphere: 1
Food: 2
Service: 1
Mitsuba
The cake was delicious. However they gave me the wrong cake. I ordered fresh mango. My friends got a laugh, but I won't be returning to this store again.
Atmosphere: 4
Food: 4
Service: 2
Peter Spencer
Baked goods par excellence, the butter cream eclair is so good! I tried something different, the triple layer grilled cheese sandwich, not at all the grilled cheese I grew up with, perhaps instead the grilled cheese I should have grown up with, 😋 I love Chinese baked goods, I have bought delicious food at dozens of different bakeries. At none of them was the service good/friendly or the atmosphere pleasant, is this a cultural thing?
Atmosphere: 3
Food: 5
Service: 3
Catherine YT Fong
Very disappointed with their chestnut cake. Poorly made and totally not up to the standard.
Atmosphere: 3
Food: 2
Service: 4
Cindy Xu
Very good Asian bakery that also has refreshing cold drinks. This location had lobster rolls available today, and it came with a side of lobster bisque. I took the lobster roll home to try and it was very tasty and flavourful.
Atmosphere: 5
Food: 5
Service: 5
Patrick Leung
Something is not quite right with the coconut buns. The initial look is flat and wide. On first bite, the bread is not fluffy but thin. The filling is not sweet enough nor salty enough compared to the traditional flavour.
My favourite style of these Chinese buns is the coconut bun. I have tried most places locally as well as overseas. These ones are quite different but not in a good way. Fans of coconut buns might be disappointed.
Came here on a long weekend around lunchtime and they were sold out of all the most basic items. There were no coconut buns, ham and cheese buns, corn buns… what???
Atmosphere: 1
Food: 5
Service: 2
S L
I was craving Black Forest cake and went to the E 33 location. However they were sold out and the staff there recommended me to try the kerrisdale branch. I made a call and the staff was very kind to set one aside for me. The shop had much to offer and I picked up my cake promptly upon arrival. Great food and great people
We went close to closing. Many products were sold out. It would be great if there was seating. Prices are reasonable. There are many options. We liked it.
Quentin Tonnerre
I ordered a tiramisu and received something completely different. Weird texture, strange taste nothing like a real tiramisu. Very disappointing, especially for the price. It’s unacceptable to sell something so far from what was advertised
It has the best Napoleon pastry in my opinion.
Atmosphere: 3
Food: 4
Service: 3
This was one of the worst customer service experiences I’ve ever had.
I placed an Uber Eats order in the morning, waited the whole day, and was suddenly told in the afternoon that the items were “out of stock” and I had to cancel. Because of this, I even lost my coupon. However, when I later went to the store in person, the exact same products were clearly still available. The staff simply said they “didn’t manage online orders” and showed no responsibility at all.
Today’s experience was even worse. There was only one rose cake left in the store, and I had already ordered it through Uber Eats before arriving. While I was waiting to pick it up, another customer asked for the same cake. Despite me repeatedly telling three different staff members that the cake was already ordered under my name, they ignored me and sold it to the other customer anyway. Their only explanation was that the order “hadn’t printed yet,” which is completely unacceptable.
This is extremely unprofessional, disorganized, and disrespectful to customers’ time and money. I will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Nice Asian bakery. fresh milk tea and coffee
Atmosphere: 5
Food: 5
Service: 5
We bought a tiramisu cake for almost $40 to take to a friend's dinner. The cake looked fine but tasted terrible - mush without the ingredients and flavour of real tiramisu. Very expensive for such an small, awful tasting cake. Very disappointing! Will not buy from St. Germanin again!!!
Atmosphere: 3
Food: 1
Service: 3
The cakes are okay but we found them overpowering with sugar. The service needs to be better, we were not greeted upon entering the store and when we were ready to order, the cashiers just kept talking in their language with each other. I waited for them to notice us which took some time, when she boxed the cakes she just left the box at the front without communicating that it was ready. Just awful.
Atmosphere: 1
Food: 2
Service: 1
The cake was delicious. However they gave me the wrong cake. I ordered fresh mango. My friends got a laugh, but I won't be returning to this store again.
Atmosphere: 4
Food: 4
Service: 2
Baked goods par excellence, the butter cream eclair is so good!
I tried something different, the triple layer grilled cheese sandwich, not at all the grilled cheese I grew up with, perhaps instead the grilled cheese I should have grown up with, 😋
I love Chinese baked goods, I have bought delicious food at dozens of different bakeries. At none of them was the service good/friendly or the atmosphere pleasant, is this a cultural thing?
Atmosphere: 3
Food: 5
Service: 3
Very disappointed with their chestnut cake. Poorly made and totally not up to the standard.
Atmosphere: 3
Food: 2
Service: 4
Very good Asian bakery that also has refreshing cold drinks. This location had lobster rolls available today, and it came with a side of lobster bisque. I took the lobster roll home to try and it was very tasty and flavourful.
Atmosphere: 5
Food: 5
Service: 5
Something is not quite right with the coconut buns. The initial look is flat and wide. On first bite, the bread is not fluffy but thin. The filling is not sweet enough nor salty enough compared to the traditional flavour.
My favourite style of these Chinese buns is the coconut bun. I have tried most places locally as well as overseas. These ones are quite different but not in a good way. Fans of coconut buns might be disappointed.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Came here on a long weekend around lunchtime and they were sold out of all the most basic items. There were no coconut buns, ham and cheese buns, corn buns… what???
Atmosphere: 1
Food: 5
Service: 2
I was craving Black Forest cake and went to the E 33 location. However they were sold out and the staff there recommended me to try the kerrisdale branch. I made a call and the staff was very kind to set one aside for me. The shop had much to offer and I picked up my cake promptly upon arrival. Great food and great people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes, Buns, Pastries, Chestnut Cake, Fresh Mango Birthday Cake
I'd recommend their rolls.
We went close to closing. Many products were sold out. It would be great if there was seating. Prices are reasonable. There are many options. We liked it.
I ordered a tiramisu and received something completely different. Weird texture, strange taste nothing like a real tiramisu. Very disappointing, especially for the price. It’s unacceptable to sell something so far from what was advertised
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