海洋城 Seaport City Restaurant

had an extremely disappointing experience with this place.

I made my reservation three months in advance and even called the day before to confirm. However, when I arrived, I was told there was no table available for me. This was already unacceptable, but what made it worse was the way the situation was handled.

When I tried to contact the manager for help, he hung up on me three times, saying he was busy and refusing to resolve the issue. He even threatened to call the police instead of addressing their mistake. Now they are claiming I never reserved the emperor crab and therefore they don’t have a table for me.

This level of disorganization and customer service is shocking and completely unprofessional. Making customers wait for months only to deny their booking on arrival is unacceptable.

Avoid this place if you value your time and peace of mind. Truly one of the worst service experiences I’ve ever had.

Service: 1

I walked in today at 12pm for lunvh. They put me sittinh in a corner table. No service for the first 10 minutes then someone came and ask what tea i would like to order.
Then another 5 m8nutes for another person to take my order sheet

It took good20 mins for all the food to come.
What funny is another table who came in later than me got their food before me.

The lemon char siu puff pastry was way too citrusy and the taste of lemon zest was too strong it turned out bitter (I've had this dim sum at many other authentic restaurants and non of them were like this). The pumpkin red bean pancakes were extremely sweet and had less red bean flavour than sugar. The supposedly radish-coloured buns looked nothing like the picture shown on the menu, in reality they are smaller and paler in colour.

We had to wait for about or more than ten minutes before we got seated even though we booked a reservation. However, we had a nice view of the mountains from the floor-to-ceiling windows from where we sat. The washroom was also very clean, smelled pleasant, and had high-quality tissues.

Atmosphere: 4

Food: 2

Service: 3

Excellent dim sum. Very attentive.

Atmosphere: 5

Food: 5

Service: 5

Food is ok. Service is terrible. Same owner as deluxe, but for some reason the same dishes are made better at deluxe; maybe they have better chefs?

Can recommend: the fish & peanuts congee, the prawn rice roll, the pickled chayote.

I’ve been here several times and for some reason service is always terrible. I just wanted water and it took a good 20+ minutes. My friend ordered one of their drinks - iced tea - and it didn’t come until we were pretty much almost done meal (1hr+) . We even asked for it twice …

Edit: gave this place another chance but service is still horrid

Atmosphere: 4

Food: 3

Service: 1

Amazing staff. Very friendly.

Atmosphere: 5

Food: 5

Service: 5

Your definitely digging deep into your wallet for these stars lol. Yes food is good, yes atmosphere is bougie, and yes service is great🙄🙄🙄 and yes your bill for 4 will be 200+ for Dimsum and a few entrees.

Atmosphere: 5

Food: 4

Service: 4

Incredible food, but the service leaves much to be desired.

Leaving a one-star to highlight this to management - the consistently surly attitude of the staff are letting the restaurant down and completely avoidable.

My family has consistently visited Seaport, purchased multiple $Ks gift cards. We love the food, but most interactions with the staff are abhorent. We have trouble requesting an extra napkin, condiments, dim sum to be cut, or even requesting take out boxes for left overs. These requests are either met with 1) no response, staff ignores and hurries away 2) acknowledged curtly, with no follow up 3) attitude - when asked for an additional take out box after a $500 dim sum bill (to avoid mixing a crispy tofu dish with a liquid-based chili oil chicken dish).

It appears that the staff take out their disgruntledness / unhappiness with their jobs on the customers. Please do something about this.

Atmosphere: 3

Food: 5

Service: 1

Really bad service , most of the staffs are bad

Atmosphere: 3

Food: 4

Service: 1

Shared a Christmas Dimsum with friends. Great, fresh, tasty food. Service was great! Best Dimsum in the city

Atmosphere: 5

Food: 5

Service: 5

Best dim sum ever

Atmosphere: 5

Food: 5

Service: 5

Really great Cantonese/Dim Sum restaurant, we met a local here for brunch and were treated to some of the best dim sum we’ve had outside of Asia. The food was exquisitely prepared and the service top notch. The place was full the entire time we were there and the ambiance is traditional, but not overly, Chinese. We ordered a wide assortment of dim sum favorites and some vegetable, noodles and fried rice. Some of the standouts - BBQ pork bun with crispy layer, crispy tofu with fried beef, deep fried dumpling with taro. Will return when in town.

Atmosphere: 4

Food: 5

Service: 5

Fantastic food and outstanding service! This restaurant deserves more recognition. The quality is Michelin-level, and I believe they were awarded Michelin stars in 2023, 2024, and 2025!

Atmosphere: 5

Food: 5

Service: 5

Do not let the rating discourage you. We took a risk on an IG posting and dam it delivered! My husband usually has to drag me to dim sum, not anymore - this is absolutely delicious and I will back over and over. Spoke to John the GM, he explained many high quality ingredients are sourced and the chef is very particular about every detail. ENJOY!

Atmosphere: 5

Food: 5

Service: 5

I would not recommend this restaurant if you care about service. We made a reservation one day in advance for 4 people at 12:00. Later, our plans changed, so we called to update the reservation to 6 people. The person on the phone clearly said it was no problem. However, when we arrived, the staff at concierge desk said they couldn’t accommodate us. I said that was fine and asked them to give us a new number for a six-person table—I didn’t mind waiting until 1 PM. The host still refused to give us a number. It was clearly their mistake, yet they wouldn’t acknowledge it. I’ve lived in Vancouver for over 10 years, and I’ve never encountered a restaurant this unreasonable.

Update 1: When we escalated the issue to the manager, he quickly helped us arrange a table. I hope they can improve their staff training.

Update 2: The manager came by during our meal to apologize and offered us a complimentary dessert. The rest of the staff provided good service, so we believe this issue was only caused by certain staff. Changed the rating from 2 to 4.

Atmosphere: 4

Food: 5

Service: 2