My mom really appreciated the kind, polite, and patient service from the staff at this location yesterday. She doesn’t speak English very well, so communicating is usually stressful for her. But the staff made her feel much more comfortable yesterday. Thank you, Mitsnna (if I remember the name correctly).
Atmosphere: 5
Service: 5
Arish Devji
Imagine telling a dizzy, pregnant lady no you may not have a glass of water unless you purchase something. I'm sorry, I'll just repeat that in case it wasn't clear. You told a dizzy, pregnant women that you will not serve them a basic human need because she is not purchasing something.
It's not sad, it's inhumane. I hope the shift lead on November 9th at 2:30 PM is proud of himself.
Isadora Soares
The Starbucks on Mainland St is awesome! I ordered an iced matcha with the fall additions and it was absolutely perfect… flavorful and just the right sweetness. The staff was friendly and made the experience quick and pleasant. Definitely my go-to spot for a seasonal treat!
Atmosphere: 5
Food: 5
Service: 5
Jinsun Moon
Only Cookie tastes good.
Atmosphere: 2
Food: 1
Service: 2
Patricia Ann Sun
My friends and I ordered drinks at this Starbucks, and the staff member taking our order wasn’t paying attention, resulting in the wrong drinks being given to us. When we pointed out the mistake, the two baristas started speaking in their language, assuming we couldn’t understand. I highly recommend avoiding this location. The staff was disappointing, and management really needs to improve their customer service training
Atmosphere: 1
Food: 1
Service: 1
Kyle Warkentin
It’s ok- sometime they aren’t too friendly when taking orders
Atmosphere: 4
Food: 4
Service: 4
Ded Panas
I was a regular customer there. I work in this area and always buy coffee here. Just passed by today and asked them to use the washroom. They denied it until I bought something. I said- I'm your regular customer, just need the washroom for now... but NO, buy something first... I'm not your customer anymore. There are lots of good coffees around, much better than in Starbucks
Atmosphere: 1
Food: 1
Service: 1
pako pando
I went to this place to order a Brown Sugar Oat Shaken Espresso Venti Size with light ice (it's worth mentioning that I order it like this because otherwise they fill your glass with ice and only give you two sips of coffee and you finish it) because let's be honest we pay for the coffee and not for a glass full of ice, anyway they gave me my venti size 3/4 full and when I complained because it wasn't full the employee told me that if I asked for it with little ice the new policy said that they had to give me the glass unfilled and even then it came with ice 😂😂😂 it's ridiculous how they lose customers because of this type of service where you buy a size and they give it to you unfilled because you don't want the half kilo of ice they put in and when you finish your drink you are only left with a glass full of ice that takes up the entire volume anyway this was my last purchase from this coffee brand I will never buy again
Atmosphere: 1
Food: 1
Service: 1
Gloria C
I stopped by around 8PM to use the washroom and was abruptly told it’s “for customers only” and the code is only printed on a receipt. I asked politely, was well dressed, and have never been treated this poorly at any other Starbucks.
With no real choice, I was pressured into buying an overpriced canned sparkling water—just so the staff could manually write the code on my receipt. It felt like I was forced to make a purchase. Completely unacceptable.
The evening team here have rock star personalities and customer service! Very helpful and informative, asking all the right questions and just enjoying being of service. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Richard Fu
I took a cup for drinking water, a waiter immediately blamed me ‘you can’t grab a cup!’. This is the only Starbucks I’d experienced with a very mean service man, unbelievable! I will never comeback to this Starbucks.
Atmosphere: 1
Service: 1
Valenka Shaw
Not specific to this location, but indeed happened in this location more than half of the time I went. If you cannot spell my name correctly, dont bother to even ask my name. I literally spell it out every time and they still manage to write everything wrong. At this point I really felt like they did this intentionally.
Rajpreet Bajwa
Staff was really so rude, especially a aged lady . They didn’t treat me with a smile on their face. This is the worst location of Starbucks. All other locations where I visited are really fabulous and treat nicely. I request please take step about this aged lady service , today is 20 June 2025, she is on a morning shift I visited around 7.05 am.
Larry Liu
Really great staff and amazing service but unfortunately Starbucks has made it impossible to want to get anything there anymore. A Trenta drink comes half full without ice, and I know it’s policy but for a 7-8 dollar drink I’m not enthused. Really disappointing.
Great service and felt welcome
Atmosphere: 5
Food: 5
Service: 5
My mom really appreciated the kind, polite, and patient service from the staff at this location yesterday. She doesn’t speak English very well, so communicating is usually stressful for her. But the staff made her feel much more comfortable yesterday. Thank you, Mitsnna (if I remember the name correctly).
Atmosphere: 5
Service: 5
Imagine telling a dizzy, pregnant lady no you may not have a glass of water unless you purchase something. I'm sorry, I'll just repeat that in case it wasn't clear. You told a dizzy, pregnant women that you will not serve them a basic human need because she is not purchasing something.
It's not sad, it's inhumane. I hope the shift lead on November 9th at 2:30 PM is proud of himself.
The Starbucks on Mainland St is awesome! I ordered an iced matcha with the fall additions and it was absolutely perfect… flavorful and just the right sweetness. The staff was friendly and made the experience quick and pleasant. Definitely my go-to spot for a seasonal treat!
Atmosphere: 5
Food: 5
Service: 5
Only Cookie tastes good.
Atmosphere: 2
Food: 1
Service: 2
My friends and I ordered drinks at this Starbucks, and the staff member taking our order wasn’t paying attention, resulting in the wrong drinks being given to us. When we pointed out the mistake, the two baristas started speaking in their language, assuming we couldn’t understand. I highly recommend avoiding this location. The staff was disappointing, and management really needs to improve their customer service training
Atmosphere: 1
Food: 1
Service: 1
It’s ok- sometime they aren’t too friendly when taking orders
Atmosphere: 4
Food: 4
Service: 4
I was a regular customer there. I work in this area and always buy coffee here. Just passed by today and asked them to use the washroom. They denied it until I bought something. I said- I'm your regular customer, just need the washroom for now... but NO, buy something first... I'm not your customer anymore. There are lots of good coffees around, much better than in Starbucks
Atmosphere: 1
Food: 1
Service: 1
I went to this place to order a Brown Sugar Oat Shaken Espresso Venti Size with light ice (it's worth mentioning that I order it like this because otherwise they fill your glass with ice and only give you two sips of coffee and you finish it) because let's be honest we pay for the coffee and not for a glass full of ice, anyway they gave me my venti size 3/4 full and when I complained because it wasn't full the employee told me that if I asked for it with little ice the new policy said that they had to give me the glass unfilled and even then it came with ice 😂😂😂 it's ridiculous how they lose customers because of this type of service where you buy a size and they give it to you unfilled because you don't want the half kilo of ice they put in and when you finish your drink you are only left with a glass full of ice that takes up the entire volume anyway this was my last purchase from this coffee brand I will never buy again
Atmosphere: 1
Food: 1
Service: 1
I stopped by around 8PM to use the washroom and was abruptly told it’s “for customers only” and the code is only printed on a receipt. I asked politely, was well dressed, and have never been treated this poorly at any other Starbucks.
With no real choice, I was pressured into buying an overpriced canned sparkling water—just so the staff could manually write the code on my receipt. It felt like I was forced to make a purchase. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The evening team here have rock star personalities and customer service! Very helpful and informative, asking all the right questions and just enjoying being of service. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I took a cup for drinking water, a waiter immediately blamed me ‘you can’t grab a cup!’. This is the only Starbucks I’d experienced with a very mean service man, unbelievable! I will never comeback to this Starbucks.
Atmosphere: 1
Service: 1
Not specific to this location, but indeed happened in this location more than half of the time I went.
If you cannot spell my name correctly, dont bother to even ask my name. I literally spell it out every time and they still manage to write everything wrong. At this point I really felt like they did this intentionally.
Staff was really so rude, especially a aged lady . They didn’t treat me with a smile on their face. This is the worst location of Starbucks. All other locations where I visited are really fabulous and treat nicely. I request please take step about this aged lady service , today is 20 June 2025, she is on a morning shift I visited around 7.05 am.
Really great staff and amazing service but unfortunately Starbucks has made it impossible to want to get anything there anymore. A Trenta drink comes half full without ice, and I know it’s policy but for a 7-8 dollar drink I’m not enthused. Really disappointing.
Atmosphere: 5
Food: 2
Service: 5
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