I asked for a glass of tap water. They said I had to purchase something and pointed at the bakery goods. They were at minimum $3.50-$4 So I have to pay $3-4 just to get water now? Why don’t I just buy a soda elsewhere for half the price! Didn’t know tap water isn’t free. I just went to the McDonald’s instead.
Atmosphere: 1
Food: 1
Service: 1
Angel Jiang
I have been to many Starbucks locations, but this one is by far the most disappointing. The drinks tasted awful, the service was rude, and even though I bought a coffee, they refused to let me use the washroom. To make it worse, there was an older Asian man behind the service counter without a uniform, who rolled his eyes at me when I spoke to him. Very unprofessional and unacceptable. I strongly recommend that Starbucks head office review and fix this location.
Atmosphere: 1
Food: 1
Service: 1
Howard OnaBeach
They do coffee. Simple. Yet they got my order wrong. I ordered and paid for a vanilla flavored coffee and they didn't add any. When leaving, there was no where to put my sandwich wrapper or finished coffee cup as the garbage and recycling bins were full and overflowing. Unacceptable.
Atmosphere: 1
Food: 2
Service: 1
L
The “ manager” has an attitude problem. I noticed the washroom was locked and asked with a smile if I can use it before I make a purchase and her response was rude cold and snarky. She looked me up and down, and said “ you need to pay first”. There is no reason to degrade a customer for the way they dress or look. I had planned to use the washroom, and sit and enjoy my coffee while I waited for my phone to get fixed. I didn’t want to be in the washroom and my name be called multiple times and my drink be touched by some strangers. I completely understand people misuse the washroom and a new policy is set in place and it should only be for customers. But the way this is being executed is not the way. I’ve worked in HR and customer service. She needs to be reassessed as she is literally the face of this Starbucks location. She looks like she hates her life. Keep it up and you will keep losing customers. Oh and the cherry on top my favourite drink tasted like literal water. I threw it out.
Atmosphere: 1
Food: 1
Service: 1
Jordan Chiang
Staff refused to let me use the washroom before making purchase, even though I told her I’ll be ordering after as I didn’t want to bring my drink into the washroom; it’s unsanitary. I guess it’s about corporate profit before serving people. I ended up going across to McDonald’s and definitely enjoyed my iced coffee way better with their service.
Atmosphere: 3
Service: 1
KV W
It's a busy store, but they always deliver great drink quality. Many people avoid crowded places, but this spot won't disappoint you.
Thanks for always making the drinks tasty!
Atmosphere: 5
Food: 5
Service: 5
youngbum kim
As a matter of fact, I was with him at the time, and I felt the same way—Hito came off as kind of rude. The reason I felt that way is because he didn’t greet me, even when I was standing right at the counter trying to order coffee.
What really got to us is that he said “Hi” and “How are you?” to a White customer right before us… 😅 That honestly made us feel pretty exasperated.
I know we’re Asian—but we’re all human beings. I’m not asking him to be super friendly or anything. All I wanted was a simple “Hi.” That’s it. 😩
Suffice it to say, his attitude left a lot to be desired. I just hope he treats other Asian customers a bit better moving forward.
For now, the last thing I want to do is go back to that spot.
Atmosphere: 2
Food: 3
Service: 1
baek jungkyun
I just took out two iced caramel macchiatos And one of staff who name is hito. He was very rude And bad customer service. Looked down on us. I didn’t mind even he didn’t say hi or anything. After we ordered. I saw him how he worked he didn’t say hi or how are you. To Asian. But he exactly said to white people. Hi and. How are you I felt racism and discrimination. He can’t work like that. We are same people
Atmosphere: 1
Food: 3
Service: 1
Sofia Carvajal
Says that is closed at 9pm but got closed at 8:30?? It actually ruined my day. Doors were looked and the person totally ignored me
Patrick Patel
Place was not busy , we placed our orders fast and got the coffee fast
I asked for a glass of tap water. They said I had to purchase something and pointed at the bakery goods.
They were at minimum $3.50-$4
So I have to pay $3-4 just to get water now? Why don’t I just buy a soda elsewhere for half the price!
Didn’t know tap water isn’t free. I just went to the McDonald’s instead.
Atmosphere: 1
Food: 1
Service: 1
I have been to many Starbucks locations, but this one is by far the most disappointing. The drinks tasted awful, the service was rude, and even though I bought a coffee, they refused to let me use the washroom. To make it worse, there was an older Asian man behind the service counter without a uniform, who rolled his eyes at me when I spoke to him. Very unprofessional and unacceptable. I strongly recommend that Starbucks head office review and fix this location.
Atmosphere: 1
Food: 1
Service: 1
They do coffee. Simple. Yet they got my order wrong. I ordered and paid for a vanilla flavored coffee and they didn't add any. When leaving, there was no where to put my sandwich wrapper or finished coffee cup as the garbage and recycling bins were full and overflowing. Unacceptable.
Atmosphere: 1
Food: 2
Service: 1
The “ manager” has an attitude problem. I noticed the washroom was locked and asked with a smile if I can use it before I make a purchase and her response was rude cold and snarky. She looked me up and down, and said “ you need to pay first”. There is no reason to degrade a customer for the way they dress or look. I had planned to use the washroom, and sit and enjoy my coffee while I waited for my phone to get fixed. I didn’t want to be in the washroom and my name be called multiple times and my drink be touched by some strangers. I completely understand people misuse the washroom and a new policy is set in place and it should only be for customers. But the way this is being executed is not the way. I’ve worked in HR and customer service. She needs to be reassessed as she is literally the face of this Starbucks location. She looks like she hates her life. Keep it up and you will keep losing customers.
Oh and the cherry on top my favourite drink tasted like literal water. I threw it out.
Atmosphere: 1
Food: 1
Service: 1
Staff refused to let me use the washroom before making purchase, even though I told her I’ll be ordering after as I didn’t want to bring my drink into the washroom; it’s unsanitary. I guess it’s about corporate profit before serving people. I ended up going across to McDonald’s and definitely enjoyed my iced coffee way better with their service.
Atmosphere: 3
Service: 1
It's a busy store, but they always deliver great drink quality. Many people avoid crowded places, but this spot won't disappoint you.
Thanks for always making the drinks tasty!
Atmosphere: 5
Food: 5
Service: 5
As a matter of fact, I was with him at the time, and I felt the same way—Hito came off as kind of rude.
The reason I felt that way is because he didn’t greet me, even when I was standing right at the counter trying to order coffee.
What really got to us is that he said “Hi” and “How are you?” to a White customer right before us… 😅
That honestly made us feel pretty exasperated.
I know we’re Asian—but we’re all human beings. I’m not asking him to be super friendly or anything.
All I wanted was a simple “Hi.” That’s it. 😩
Suffice it to say, his attitude left a lot to be desired.
I just hope he treats other Asian customers a bit better moving forward.
For now, the last thing I want to do is go back to that spot.
Atmosphere: 2
Food: 3
Service: 1
I just took out two iced caramel macchiatos And one of staff who name is hito. He was very rude And bad customer service. Looked down on us. I didn’t mind even he didn’t say hi or anything.
After we ordered. I saw him how he worked he didn’t say hi or how are you. To Asian. But he exactly said to white people. Hi and. How are you I felt racism and discrimination. He can’t work like that. We are same people
Atmosphere: 1
Food: 3
Service: 1
Says that is closed at 9pm but got closed at 8:30?? It actually ruined my day. Doors were looked and the person totally ignored me
Place was not busy , we placed our orders fast and got the coffee fast
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered a Gr WHT Mocha, and it was so good
The serves was fine.
Seats are a bit too few
Overall, 4 star
Atmosphere: 4
Food: 5
Service: 4
Service is very slow. I wait 25 minutes for one coffee. So bad
Atmosphere: 1
Food: 1
Service: 1
Quick order pickup. In and out less than 2mins
Atmosphere: 5
Food: 5
Service: 5
Dirty location, poor service and dirty bathrooms. The prices have gotten higher and higher, it offers little to no value for any intelligent consumer.
Bye Starbucks
Atmosphere: 1
Food: 1
Service: 1
Amazing staff and quality 😍
Atmosphere: 5
Food: 5
Service: 5
Loading...