Extremely Disappointed – Foreign Object in My Drink I am beyond shocked and disappointed with my recent order from Starbucks. I ordered a hot mocha, and to my absolute disgust, I found a large foreign plastic piece inside my cup after I had already consumed most of the drink. This is completely unacceptable for a brand that prides itself on quality and customer trust. Not only is this a serious health and safety hazard, but it also shows a complete lack of quality control. Imagine if someone had accidentally swallowed this – it could have caused choking or worse. For a company of Starbucks’ scale, this kind of negligence is alarming and needs urgent attention. I expect Starbucks to take full responsibility for this incident, investigate how such a thing could even happen, and ensure stricter quality checks moving forward. As a paying customer, I should feel confident that what I’m drinking is safe – unfortunately, this experience has completely destroyed that trust. I hope Starbucks takes this matter seriously and responds appropriately, not only with an apology but with concrete action to prevent this from happening to anyone else. Photos attached for reference. Today at (2:45 pm)
Atmosphere: 1
Food: 1
Service: 1
Trishala Arora
Zero points for service they have the worst staff ever! I waited 40 minutes for a banana loaf.
Theo Carthen
This was my first time visiting this Starbucks and it was top notch! My friends and I were served by Tyler and the service was excellent. All of our drinks were made how we like and were delicious, service was quick and friendly. We will definitely come back to this location next time we're in the area.
Atmosphere: 5
Food: 5
Service: 5
Cheryl P
My favourite Starbucks. I start my workday with a Grande ice coffee w 2% milk. Their new Summer-Berry Lemonade Refresher is delicious.
Atmosphere: 4
Food: 4
Service: 5
Hayleyb ied
always made the drinks wrong, wheres the training
Atmosphere: 1
Food: 1
Service: 1
Sukhnaaz Buttar
Plz stop asking every indian guy “are u uber”. I was wearing my security uniform.. the male staff recognized me because i go there a lot but female staff asked me twice the same question “are u uber”.
Fernanda Senra de Oliveira
I am inside the store right now and just had the best service ever with Maya! She is awesome! Thank you Maya for making me feel good in a Starbucks for the first time!
Roberto Schneider
Not the best Starbucks experience. The staff are friendly but 15 mins is too long of a wait for a lousy Cappuccino and given the rather small space there was some crowding from the people waiting for their order
Polite and attentive staff, providing excellent service.
Atmosphere: 1
Food: 1
Service: 1
Ali Zareei
I had an unfortunate experience at this Starbucks. My friend and I ordered two drinks approximately 10 minutes before closing, fully aware that the store closes at 6 PM. However, when my friend briefly wanted to sit down, a staff member repeatedly told us that they were closed. While I understand the need to adhere to business hours, the way this was communicated felt unwelcoming and unnecessary. A more courteous approach would have made a difference. Based on this experience, I do not plan to return to this location.
Atmosphere: 1
Food: 4
Service: 1
Lucky
I have never been to this Starbucks before. The receptionist was nice, but he didn't want to give me a cup of water. I don't understand the reason. I'm a big Starbucks fan and sometimes I just need a cup of water and any Starbucks will offer it to me just for a $0.25 fee or for free. But this one does not provide hot water. Feel very confused!
Shahnaz Safa
They are one of the best! They’re always welcome every single customer as they get into the store. Always smiling and happy ❤️I would love to thank them for all their hard working and dedication
Atmosphere: 5
Food: 5
Service: 5
Megan Lizee
I think the baristas here do a very good job. It's clear when they have new baristas, but they can remake it if it's not up to quality standards. I appreciate everybody saying good morning and checking for mobile orders. I love coming here, and so do the majority of my co-workers. Well done!
Extremely Disappointed – Foreign Object in My Drink
I am beyond shocked and disappointed with my recent order from Starbucks. I ordered a hot mocha, and to my absolute disgust, I found a large foreign plastic piece inside my cup after I had already consumed most of the drink. This is completely unacceptable for a brand that prides itself on quality and customer trust.
Not only is this a serious health and safety hazard, but it also shows a complete lack of quality control. Imagine if someone had accidentally swallowed this – it could have caused choking or worse. For a company of Starbucks’ scale, this kind of negligence is alarming and needs urgent attention.
I expect Starbucks to take full responsibility for this incident, investigate how such a thing could even happen, and ensure stricter quality checks moving forward. As a paying customer, I should feel confident that what I’m drinking is safe – unfortunately, this experience has completely destroyed that trust.
I hope Starbucks takes this matter seriously and responds appropriately, not only with an apology but with concrete action to prevent this from happening to anyone else.
Photos attached for reference. Today at (2:45 pm)
Atmosphere: 1
Food: 1
Service: 1
Zero points for service they have the worst staff ever! I waited 40 minutes for a banana loaf.
This was my first time visiting this Starbucks and it was top notch! My friends and I were served by Tyler and the service was excellent. All of our drinks were made how we like and were delicious, service was quick and friendly. We will definitely come back to this location next time we're in the area.
Atmosphere: 5
Food: 5
Service: 5
My favourite Starbucks. I start my workday with a Grande ice coffee w 2% milk. Their new Summer-Berry Lemonade Refresher is delicious.
Atmosphere: 4
Food: 4
Service: 5
always made the drinks wrong, wheres the training
Atmosphere: 1
Food: 1
Service: 1
Plz stop asking every indian guy “are u uber”.
I was wearing my security uniform.. the male staff recognized me because i go there a lot but female staff asked me twice the same question “are u uber”.
I am inside the store right now and just had the best service ever with Maya! She is awesome! Thank you Maya for making me feel good in a Starbucks for the first time!
Not the best Starbucks experience. The staff are friendly but 15 mins is too long of a wait for a lousy Cappuccino and given the rather small space there was some crowding from the people waiting for their order
Atmosphere: 2
Food: 3
Service: 2
Waited 20 minutes for a latte. Wasn’t busy.
Waited 30 min for a matcha latte.
Restaurantji Recommends
Polite and attentive staff, providing excellent service.
Atmosphere: 1
Food: 1
Service: 1
I had an unfortunate experience at this Starbucks. My friend and I ordered two drinks approximately 10 minutes before closing, fully aware that the store closes at 6 PM. However, when my friend briefly wanted to sit down, a staff member repeatedly told us that they were closed. While I understand the need to adhere to business hours, the way this was communicated felt unwelcoming and unnecessary. A more courteous approach would have made a difference. Based on this experience, I do not plan to return to this location.
Atmosphere: 1
Food: 4
Service: 1
I have never been to this Starbucks before. The receptionist was nice, but he didn't want to give me a cup of water. I don't understand the reason. I'm a big Starbucks fan and sometimes I just need a cup of water and any Starbucks will offer it to me just for a $0.25 fee or for free. But this one does not provide hot water. Feel very confused!
They are one of the best! They’re always welcome every single customer as they get into the store. Always smiling and happy ❤️I would love to thank them for all their hard working and dedication
Atmosphere: 5
Food: 5
Service: 5
I think the baristas here do a very good job. It's clear when they have new baristas, but they can remake it if it's not up to quality standards. I appreciate everybody saying good morning and checking for mobile orders. I love coming here, and so do the majority of my co-workers. Well done!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oat Bar
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