I came in, and the staff was really rude from the start really rushing and yelling at customers. I decided to give them benefit of the doubt of them being stressed and just coming across in a way they don’t mean, but when I got my order taken the lady was quite rude and they up charge everything. I got charged for light ice, and other random up charges that I never got at other Starbucks’s. I ordered a venti iced chai with matcha cold foam, and the total was almost $10. They got mad at me because I was going to scan my rewards code to get stars, but they said they don’t accept it there even though they have a sign that says to get the rewards app to get stars?? They all gave me glares, and wrote « LAZY » on the cup over top of my name. I was very taken aback because I did not do anything rude back to them, so I have no idea why they wrote that. It could have been a mis hearing of my name, but I told them how it’s spelt. I understand that working in customer service can be dreadful, but I worked years in fast food and I am currently a waitress and would NEVER EVER talk to customers and behave like they did, even to the rudest of customers. I would suggest taking a little more time to go to a different store than having such a poor experience here.
Sally Van
Cant agree with other reviews more. Absolutely the rudest staff on campus. The staff got my name wrong and kept me waiting. Usually, the staff in other Starbucks would verify if they get the right names. Here, they wouldn’t bother to care about it. They just wrote down whatever names it might be, and they wrote my name as Savi. When I asked for my order, one of the staff was really unfriendly and didn’t even think anything wrong with her attitude. Don’t come here. The management team should read your reviews.
Casey Culbertson
I ordered a strawberry acai with no ice and 2 scoops of cherry powder. I got charged a dollar for no ice, my drink came with no inclusions and I got chocolate chips instead of cherry powder. Overall disgusting
Grant Maynes
Overpriced compared to nearby options.
Nexus Believe
Ordered a venti drink and they gave me a grande, I told them I ordered a venti and I would be willing to pay the difference but I was refused and the barista yelled at me in front of the other customers in the store, saying how I was wrong and should have just ordered correctly the first time. Absolutely unacceptable behavior, why are they hiring people that are clearly unable to do the basics of their job.
Cindy Wang
I always go to this starbucks in the morning before work. And the ladies in the morning are so kind! And their london fogs are delicious🫖
Jessie Pang
Staff are nice except for Laura, she is so rude for no reason…
David Van Doorn
Didn't stay. Wasn't great. Not well maintained, and substandard.
Atmosphere: 1
Food: 1
Service: 1
Philipp F
Matcha latte was good
Atmosphere: 3
Food: 5
Service: 5
YC
Staff Laura was very rude. I read the other reviews and wonder why they still hire the same people. They treat people so badly here. I've never had such bad service in Starbucks... or anywhere.
Bro lowkey this Starbucks is the worst starbucks I’ve ever gone. How come every single drink i get is so watery?
The experience here made me believe in that one saying going around that a Starbucks drink HAS to be made by a they/them to taste good. How do you make an oat milk matcha taste WATERY 😫. Also, there’s one older Asian man working there who has a bit of an intimidating personality :/
Atmosphere: 3
Food: 1
Service: 1
Olivia Carson
First time I went to this starbucks was during late august, so little to no rush as school has yet to begin. But they got my drink order wrong and they were very rude about it. During the school year I went again, they get my drink wrong and I ask for it to be redone and they say no. Not to mention the rude attitude they consistently have every time I visit. I work in service and understand how horrendous rushes are but it isnt that hard to just be kind to customers. Worst starbucks i ever been to.. I suggest going to the other Starbucks on campus to recieve better service.
I came in, and the staff was really rude from the start really rushing and yelling at customers. I decided to give them benefit of the doubt of them being stressed and just coming across in a way they don’t mean, but when I got my order taken the lady was quite rude and they up charge everything. I got charged for light ice, and other random up charges that I never got at other Starbucks’s. I ordered a venti iced chai with matcha cold foam, and the total was almost $10. They got mad at me because I was going to scan my rewards code to get stars, but they said they don’t accept it there even though they have a sign that says to get the rewards app to get stars?? They all gave me glares, and wrote « LAZY » on the cup over top of my name. I was very taken aback because I did not do anything rude back to them, so I have no idea why they wrote that. It could have been a mis hearing of my name, but I told them how it’s spelt. I understand that working in customer service can be dreadful, but I worked years in fast food and I am currently a waitress and would NEVER EVER talk to customers and behave like they did, even to the rudest of customers. I would suggest taking a little more time to go to a different store than having such a poor experience here.
Cant agree with other reviews more. Absolutely the rudest staff on campus. The staff got my name wrong and kept me waiting. Usually, the staff in other Starbucks would verify if they get the right names. Here, they wouldn’t bother to care about it. They just wrote down whatever names it might be, and they wrote my name as Savi. When I asked for my order, one of the staff was really unfriendly and didn’t even think anything wrong with her attitude. Don’t come here. The management team should read your reviews.
I ordered a strawberry acai with no ice and 2 scoops of cherry powder. I got charged a dollar for no ice, my drink came with no inclusions and I got chocolate chips instead of cherry powder. Overall disgusting
Overpriced compared to nearby options.
Ordered a venti drink and they gave me a grande, I told them I ordered a venti and I would be willing to pay the difference but I was refused and the barista yelled at me in front of the other customers in the store, saying how I was wrong and should have just ordered correctly the first time. Absolutely unacceptable behavior, why are they hiring people that are clearly unable to do the basics of their job.
I always go to this starbucks in the morning before work. And the ladies in the morning are so kind! And their london fogs are delicious🫖
Staff are nice except for Laura, she is so rude for no reason…
Didn't stay. Wasn't great. Not well maintained, and substandard.
Atmosphere: 1
Food: 1
Service: 1
Matcha latte was good
Atmosphere: 3
Food: 5
Service: 5
Staff Laura was very rude. I read the other reviews and wonder why they still hire the same people. They treat people so badly here. I've never had such bad service in Starbucks... or anywhere.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
wrost service ever i had poor
Atmosphere: 1
Food: 1
Service: 1
Bro lowkey this Starbucks is the worst starbucks I’ve ever gone. How come every single drink i get is so watery?
The experience here made me believe in that one saying going around that a Starbucks drink HAS to be made by a they/them to taste good. How do you make an oat milk matcha taste WATERY 😫. Also, there’s one older Asian man working there who has a bit of an intimidating personality :/
Atmosphere: 3
Food: 1
Service: 1
First time I went to this starbucks was during late august, so little to no rush as school has yet to begin. But they got my drink order wrong and they were very rude about it. During the school year I went again, they get my drink wrong and I ask for it to be redone and they say no. Not to mention the rude attitude they consistently have every time I visit. I work in service and understand how horrendous rushes are but it isnt that hard to just be kind to customers. Worst starbucks i ever been to.. I suggest going to the other Starbucks on campus to recieve better service.
Atmosphere: 1
Food: 1
Service: 1
great service.
Atmosphere: 5
Food: 5
Service: 5
Baristas are sooooooo kind and joyful!!!
Atmosphere: 5
Food: 5
Service: 5
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