Extremely Disrespectful and Discriminatory Behavior at Starbucks – July 3rd, 4:45 PM
I had a very disturbing experience at this Starbucks location on July 3rd around 4:45 PM. As soon as I entered and politely asked the staff member where the washroom was, he immediately responded with, “You have to make a purchase to use the washroom.” I was about to comply, but then he suddenly insisted I had to purchase before using the washroom, in a very rude and dismissive tone.
The way he treated me felt extremely discriminatory, as if I was being profiled or assumed to be homeless just for asking to use a basic facility. There was absolutely no courtesy or respect — just judgment and attitude. I’ve been a Starbucks customer for years, and I’ve never felt so humiliated inside one of your stores.
This is unacceptable. No customer should ever be made to feel unwelcome, disrespected, or stereotyped. I hope Starbucks takes this matter seriously and provides proper training to ensure this kind of behavior never happens again. Discrimination — in any form — has no place in your stores.
Juliana Bergstrom
I placed an order for pickup and the staff at this location were so lovely!
Srikanth Chandrasekhar
Cookies and coffee great
pako pando
I ordered a brow sugar oat shaken spresso venti size but looks like I’m ordered ice …. In two gulps I’m almost finish the drink … it’s not fair pay for just ice , I will never get back to bought coffee here its an abuse 😡
Michael Zhu
Walked in to claim my birthday reward, and the server says too bad and it's too late to claim your gift. My birthday was 2 days ago.
Matrixcow Paul
Very good customer, sincere
Sukh Panesar
The hours online say they're open at 5am on Sundays. At 515 I waited in the drive through for 5 minute no one took my order. When I drove by the window to see if any staff were inside there were a few staff inside.
Emily Gu
I ordered food online, but the address was wrong. The waiter who entered the store saw this and made me a new one. The service was really good👍🏻👍🏻👍🏻
Atmosphere: 5
Food: 5
Service: 5
PS
Service 💯%. Clean place. No breakfast Egg Sandwich 😔. Wheelchair ♿ accessible
Wheelchair accessibility: Wheelchair ♿ accessible front door to back door. Gift cards available. Bought three 😊😁😊
Just picked up a grande mocha, expecting two shots of espresso, steamed milk and whip cream…. Driving home it tasted like chocolate milk with olde some lukewarm pike place regular coffee, Shrinkflation! Charge $6.50 for a mocha, yet then hand out a Pike Place regular coffee that would cost $2.50. Really a rip off, my learning is to walk in, and ensure the expresso machine actually runs when making my mocha! Stay away from that drive thru.
Great service on larg orders
Extremely Disrespectful and Discriminatory Behavior at Starbucks – July 3rd, 4:45 PM
I had a very disturbing experience at this Starbucks location on July 3rd around 4:45 PM. As soon as I entered and politely asked the staff member where the washroom was, he immediately responded with, “You have to make a purchase to use the washroom.” I was about to comply, but then he suddenly insisted I had to purchase before using the washroom, in a very rude and dismissive tone.
The way he treated me felt extremely discriminatory, as if I was being profiled or assumed to be homeless just for asking to use a basic facility. There was absolutely no courtesy or respect — just judgment and attitude. I’ve been a Starbucks customer for years, and I’ve never felt so humiliated inside one of your stores.
This is unacceptable. No customer should ever be made to feel unwelcome, disrespected, or stereotyped. I hope Starbucks takes this matter seriously and provides proper training to ensure this kind of behavior never happens again. Discrimination — in any form — has no place in your stores.
I placed an order for pickup and the staff at this location were so lovely!
Cookies and coffee great
I ordered a brow sugar oat shaken spresso venti size but looks like I’m ordered ice …. In two gulps I’m almost finish the drink … it’s not fair pay for just ice , I will never get back to bought coffee here its an abuse 😡
Walked in to claim my birthday reward, and the server says too bad and it's too late to claim your gift. My birthday was 2 days ago.
Very good customer, sincere
The hours online say they're open at 5am on Sundays. At 515 I waited in the drive through for 5 minute no one took my order. When I drove by the window to see if any staff were inside there were a few staff inside.
I ordered food online, but the address was wrong. The waiter who entered the store saw this and made me a new one. The service was really good👍🏻👍🏻👍🏻
Atmosphere: 5
Food: 5
Service: 5
Service 💯%. Clean place. No breakfast Egg Sandwich 😔. Wheelchair ♿ accessible
Wheelchair accessibility: Wheelchair ♿ accessible front door to back door.
Gift cards available. Bought three 😊😁😊
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Always had a good experience
Atmosphere: 4
Food: 4
Service: 4
Just picked up a grande mocha, expecting two shots of espresso, steamed milk and whip cream…. Driving home it tasted like chocolate milk with olde some lukewarm pike place regular coffee,
Shrinkflation! Charge $6.50 for a mocha, yet then hand out a Pike Place regular coffee that would cost $2.50.
Really a rip off, my learning is to walk in, and ensure the expresso machine actually runs when making my mocha! Stay away from that drive thru.
Overall positive experience
Atmosphere: 4
Food: 5
Service: 4
Best coffee ☕️ 😋 💙 ❤️
Atmosphere: 5
Food: 5
Service: 5
My favourite stop on my way to work 👍🏼
Atmosphere: 5
Food: 5
Service: 5
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