I recently visited a Subway location and had an extremely concerning experience regarding food safety and employee training. As a vegetarian with a severe meat allergy, this situation was not just disappointing, but potentially dangerous.
When the employee was preparing my sandwich, I observed her using the same gloves to handle both meat (which I did not order) and then my vegetables. This is a fundamental violation of standard food safety practices, particularly for preventing cross-contamination and catering to dietary restrictions.
When I politely pointed out that gloves should be changed between handling different food groups, especially between meat and vegetarian ingredients, the employee's response was shocking and misinformed:
She told me she was taught in her training that they are not allowed to change gloves.
Atmosphere: 1
Food: 1
Service: 1
Stephen Braun
The woman working by herself and her care and respect for the customer is commendable. The restaurant is also clean.
Atmosphere: 5
Food: 5
Service: 5
Justin Antunes
Uday helped me with my order over 100%, proper portions and excellent service, no I’m not a bot, really nice guy!
Atmosphere: 5
Food: 5
Service: 5
Fred
Good service, clean. I was about to leave a tip but I always ask in these type of restaurant if they get their tips and NO. This is sad my lunch was ready so I paid for it but not wearing work uniform I would have leave, that's unacceptable taking money from your staff, discusting.
TIPS don't go to employees I waited before posting this to be sure that person don't get in trouble
Atmosphere: 4
Food: 5
Service: 5
Vaibhav _09
VERY BAD EXPERIENCE!! The staff is very rude. I dont know the name of employee but the date and time of my visit is October 9,2025(10:50am). Please re hire!! I told her italian herb and cheese for the bread and less crispy onions. Very rude service.
Atmosphere: 1
Food: 1
Service: 1
diksha yadav
Firstly, their staff is very very rude, we got order from here and there was smell in one of our bowl, when I went back to show them, the lady preet ( that's what she told me her name) she refused to change it to a fresh one. I politely asked to talk to a manager and she didn't even acknowledge anything and didn't call her manager at ALL... this is ridiculous service and honestly my family and I will never visit or recommend this place to anyone. VERY SMELLY WAS MY FOOD .... VERY BAD AND UNTOUCHED I BROUGHT IT BACK. RUDE STAFF AND POOR QUALITY OF FOOD!!👎
Atmosphere: 1
Food: 1
Service: 1
Camden Kerr
udia great service
Atmosphere: 5
Food: 5
Service: 5
Tarun Malhotra
A girl who works here in evening shift is very rude and arrogant. zero customer service. It seems like she is not interested to work.
Atmosphere: 1
Food: 1
Service: 1
Rachael Oldham
We ordered rice bowls in this subway and we were dissatisfied. There’s only 3 pieces of chicken with the vegetables and 2 spoonful of rice.we would never come back again very unsatisfied
Today I went there with my friend and the girl who worked there was very polite lovely and well behaved. She used gloves & very cleanly prepared our food. I think Her name was Komal & I will definitely go there again from now on. We really enjoyed. Thank you 💕🙏🏻
Atmosphere: 5
Food: 5
Service: 5
Sep
More crew members need to be hired. During my visit over the weekend, there was only one employee working, despite the number of customers waiting for their orders or for the employee to take their orders. As a result, our order was rushed, and the bologna that had been on the counter was quickly put back on my sandwich, which I find unacceptable. While I understand that the employee could only prepare one sandwich at a time, I believe hiring more staff would lead to more efficient service overall.
Atmosphere: 3
Food: 4
Service: 3
Vanshika Kaushal
I visited with my friend, and the service we received was absolutely unacceptable. The girl serving us was completely inattentive and unprofessional. It felt like she wasn’t even listening to what we were saying, as if our presence was an inconvenience to her. She clearly lacked proper training and had no understanding of what customer service truly means. Her attitude made it seem like we were eating at her expense rather than paying customers deserving of respect. The way she served us was careless and disrespectful, and frankly, it ruined our experience. Staff like this need to understand that their job is to create a welcoming atmosphere, not to make customers feel unwanted and ignored. However, its wasn’t busy. We were only customer.
Atmosphere: 1
Food: 1
Service: 1
Jesse “James” Reid
size of a full size foot long sandwich, less than half what it used to be - same full price
I recently visited a Subway location and had an extremely concerning experience regarding food safety and employee training. As a vegetarian with a severe meat allergy, this situation was not just disappointing, but potentially dangerous.
When the employee was preparing my sandwich, I observed her using the same gloves to handle both meat (which I did not order) and then my vegetables. This is a fundamental violation of standard food safety practices, particularly for preventing cross-contamination and catering to dietary restrictions.
When I politely pointed out that gloves should be changed between handling different food groups, especially between meat and vegetarian ingredients, the employee's response was shocking and misinformed:
She told me she was taught in her training that they are not allowed to change gloves.
Atmosphere: 1
Food: 1
Service: 1
The woman working by herself and her care and respect for the customer is commendable. The restaurant is also clean.
Atmosphere: 5
Food: 5
Service: 5
Uday helped me with my order over 100%, proper portions and excellent service, no I’m not a bot, really nice guy!
Atmosphere: 5
Food: 5
Service: 5
Good service, clean. I was about to leave a tip but I always ask in these type of restaurant if they get their tips and NO. This is sad my lunch was ready so I paid for it but not wearing work uniform I would have leave, that's unacceptable taking money from your staff, discusting.
TIPS don't go to employees I waited before posting this to be sure that person don't get in trouble
Atmosphere: 4
Food: 5
Service: 5
VERY BAD EXPERIENCE!! The staff is very rude. I dont know the name of employee but the date and time of my visit is October 9,2025(10:50am). Please re hire!! I told her italian herb and cheese for the bread and less crispy onions. Very rude service.
Atmosphere: 1
Food: 1
Service: 1
Firstly, their staff is very very rude, we got order from here and there was smell in one of our bowl, when I went back to show them, the lady preet ( that's what she told me her name) she refused to change it to a fresh one. I politely asked to talk to a manager and she didn't even acknowledge anything and didn't call her manager at ALL... this is ridiculous service and honestly my family and I will never visit or recommend this place to anyone. VERY SMELLY WAS MY FOOD .... VERY BAD AND UNTOUCHED I BROUGHT IT BACK. RUDE STAFF AND POOR QUALITY OF FOOD!!👎
Atmosphere: 1
Food: 1
Service: 1
udia great service
Atmosphere: 5
Food: 5
Service: 5
A girl who works here in evening shift is very rude and arrogant. zero customer service. It seems like she is not interested to work.
Atmosphere: 1
Food: 1
Service: 1
We ordered rice bowls in this subway and we were dissatisfied. There’s only 3 pieces of chicken with the vegetables and 2 spoonful of rice.we would never come back again very unsatisfied
Food: 1
Worst subway ever
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Today I went there with my friend and the girl who worked there was very polite lovely and well behaved. She used gloves & very cleanly prepared our food. I think Her name was Komal & I will definitely go there again from now on. We really enjoyed. Thank you 💕🙏🏻
Atmosphere: 5
Food: 5
Service: 5
More crew members need to be hired. During my visit over the weekend, there was only one employee working, despite the number of customers waiting for their orders or for the employee to take their orders. As a result, our order was rushed, and the bologna that had been on the counter was quickly put back on my sandwich, which I find unacceptable. While I understand that the employee could only prepare one sandwich at a time, I believe hiring more staff would lead to more efficient service overall.
Atmosphere: 3
Food: 4
Service: 3
I visited with my friend, and the service we received was absolutely unacceptable. The girl serving us was completely inattentive and unprofessional. It felt like she wasn’t even listening to what we were saying, as if our presence was an inconvenience to her. She clearly lacked proper training and had no understanding of what customer service truly means. Her attitude made it seem like we were eating at her expense rather than paying customers deserving of respect. The way she served us was careless and disrespectful, and frankly, it ruined our experience. Staff like this need to understand that their job is to create a welcoming atmosphere, not to make customers feel unwanted and ignored. However, its wasn’t busy. We were only customer.
Atmosphere: 1
Food: 1
Service: 1
size of a full size foot long sandwich, less than half what it used to be - same full price
Atmosphere: 1
Food: 1
Service: 1
Poor customer service
Atmosphere: 1
Food: 3
Service: 1
Loading...