Subway
820 Thurlow St, Vancouver
(604) 685-6882
Recent Reviews
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Mushy tomatoes
Atmosphere: 3
Food: 2
Service: 3
It’s obvious the staff do not want to be there.
Service: 2
Horrible customer service at night
Atmosphere: 1
Food: 3
Service: 1
I've been going to this subway for ten years.
was always great service.
Never again , the employee would not make me the same sandwich I've been ordering
for the said ten years
so disappointed, this happened today Friday November 14 2025
The female staff were very rude: they didn’t even say hello and were impatient just because I couldn’t understand them — they spoke very quietly with poor diction, and English is not my native language. I felt very uncomfortable with the way I was treated. The only positive point was the male staff member, who was polite and friendly with customers.
Atmosphere: 3
Food: 5
Service: 1
A really horrible experience today as I came to have a meal and do some work on my laptop and I was asked to leave by the staff there, as she had received a message from the manager Monica Sharma to do so. I am a regular there and have meals almost daily at that place. This is shows pathetic customer relationship management and poor staff training on Subway's side.
Atmosphere: 1
Service: 1
I got charged twice on their card machine and they couldn’t refund me the second charge and said talk to customer service. Haven’t been able to reach it poor services and never going to subway again.
Service: 1
Staff your store properly
I was getting food here at 9:30 pm cause I was hungry and the lady was hard to understand and was not happy barely talked , way to put a smile on for your customers, overall terrible service seriously, I’ve never had this type of service at subway
Atmosphere: 1
Food: 4
Service: 1
The girl working was too busy talking on her phone while i was trying to order , i had to repeat myself ,when i mentioned it to her , she got super mad at me , told me a story about how she had to clean the bathroom and she hadnt eaten today ...not my problem i just wanted a cold cut combo. Finally i got fed up and left ... i work in customer service and if i was on my phone talking to a guest , id be fired immediately. If you cant get thru an 8 hour shift without talking on your phone , go work at a call centre !
Service: 1
Restaurantji Recommends
The staff of this subway in particular go over and above every single time. I work in a local building and they remember my name, my order and it's perfect every time I highly recommend them!
Atmosphere: 5
Food: 5
Service: 5
Great experience at Subway! Friendly staff, fresh ingredients, and customizable sandwiches. Prices are reasonable. Only downside was a slight wait during peak hours. 4/5 stars. Recommended!
Atmosphere: 4
Food: 4
Service: 4
Multitasking was witnessed at this location in peak hour. I thought i’ll have to wait much longer but that girl in specs (i think her name tag said Sandy, but not sure) was super impressive. She deserves a raise lol!
Atmosphere: 5
Food: 5
Service: 5
I stopped by Subway for a quick bite and ended up having a genuinely pleasant experience thanks to Sandy. She was polite, efficient, and handled everything with such a calm, professional attitude. My sandwich was made perfectly!!✨
Very bad customer service
Service: 1
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