Subway
820 Thurlow St, Vancouver
(604) 685-6882
Recent Reviews
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Walked in subway, there wasn’t anyone at the front so I said hello, and then “is there anyone here”. I waited like 5min and then someone walks around the corner on the phone. I laughed because I was so shocked that she finished her call and said bye in front of me, while on shift and working with food. Very very odd interaction.
Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Please make sure to put on a new plastic gloves whenever a new order comes in!
Very nice, fresh loved it!
Atmosphere: 5
Food: 5
Service: 5
Mushy tomatoes
Atmosphere: 3
Food: 2
Service: 3
It’s obvious the staff do not want to be there.
Service: 2
Horrible customer service at night
Atmosphere: 1
Food: 3
Service: 1
I've been going to this subway for ten years.
was always great service.
Never again , the employee would not make me the same sandwich I've been ordering
for the said ten years
so disappointed, this happened today Friday November 14 2025
The female staff were very rude: they didn’t even say hello and were impatient just because I couldn’t understand them — they spoke very quietly with poor diction, and English is not my native language. I felt very uncomfortable with the way I was treated. The only positive point was the male staff member, who was polite and friendly with customers.
Atmosphere: 3
Food: 5
Service: 1
A really horrible experience today as I came to have a meal and do some work on my laptop and I was asked to leave by the staff there, as she had received a message from the manager Monica Sharma to do so. I am a regular there and have meals almost daily at that place. This is shows pathetic customer relationship management and poor staff training on Subway's side.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I got charged twice on their card machine and they couldn’t refund me the second charge and said talk to customer service. Haven’t been able to reach it poor services and never going to subway again.
Service: 1
Staff your store properly
I was getting food here at 9:30 pm cause I was hungry and the lady was hard to understand and was not happy barely talked , way to put a smile on for your customers, overall terrible service seriously, I’ve never had this type of service at subway
Atmosphere: 1
Food: 4
Service: 1
The girl working was too busy talking on her phone while i was trying to order , i had to repeat myself ,when i mentioned it to her , she got super mad at me , told me a story about how she had to clean the bathroom and she hadnt eaten today ...not my problem i just wanted a cold cut combo. Finally i got fed up and left ... i work in customer service and if i was on my phone talking to a guest , id be fired immediately. If you cant get thru an 8 hour shift without talking on your phone , go work at a call centre !
Service: 1
The staff of this subway in particular go over and above every single time. I work in a local building and they remember my name, my order and it's perfect every time I highly recommend them!
Atmosphere: 5
Food: 5
Service: 5
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