Subway
555 W 12th Ave Unit 17, Vancouver
(604) 707-0815
Recent Reviews
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Underbaked bread, ridiculously expensive, east somewhere else.
Atmosphere: 1
Food: 1
Service: 1
I usually Go to this location for my lunch time but Today It was my last time here. There was a indian Girl with face mask on and Was so rudee . I was just asking her to Toast my Sandwich and she started arguing with No reason . Worsttt Customer Service ..
Service: 1
Alisha, follows all instructions and it was great sub ! Great job !
Atmosphere: 5
Food: 5
Service: 5
It’s an average standard subway. Had the veggie delite and roasted chicken subs. Both were decent and as expected.
Atmosphere: 3
Food: 3
Service: 3
Just because someone has a coupon doesn't mean you make a messy sandwich by throwing stuff into it. Subway gives these coupons for people to use and if you have a problem with it, take it up with Subway and instead of taking it out on the customer.
Atmosphere: 1
Food: 1
Service: 1
Skinniest sandwich I’ve ever try. I add everything and looking like this.
Atmosphere: 1
Food: 1
Service: 1
This subway was doing better after the new mgmt, but it seems to have gone down in quality again.
Disclaimer: i worked at a corporate subway chain for 5 years
Staff:
friendly but absentminded, causing cross contamination risk
They dont change their gloves enough, and will touch things in between actions that then contaminates their gloves. Ie. Touching a door handle between meats and veggie sections, and not changing their gloves. If a customer has to ask you to change your gloves, you are not paying enough attention.
Theres also items getting mixed in the cambros, ie. Onions in the lettuce. Im allergic to onions, so this is a cross contamination risk. The staff need to be mindful of this and carefully pick ingredients out so the arent dropping all over the place. I noticed this issue in multiple cambros of ingredients
Food:
I dont know if its a lack of training, but theres a few issues ive noticed from my visits
- Not assembling the sandwich correctly in terms of how they place meats, cheeses, and veggies. This causes the sub to be messy and difficult to eat.
- Pressing the items down, if a sub is assembled correctly there should be no need to press down on the ingredients in order to close it.
- bread not proofed long enough causing at least a 2inch different in size of the sandwich. This not only makes it smaller than what im paying for, but makes it difficult to put the ingredients on and messy to eat because the bread cant fit the whole order.
- putting weird amounts of vegetables??? Idk if the process has changed since i worked there, but there used to be a minimum amount and specific way to assemble all the ingredients, both for the look and for the ease of eating it. Ofc you can always ask for extra, but there was a specific number to put on to begin with... but this location just kind of throws stuff on. You'll ask for pickles and get 3 on a footlong? The minimum was 8 when i worked there.
The food tastes the same, its subway. But theres issues with procedure, bread size, and correct portions, and i think they need to be retrained. Ill avoid this location in the future.
Atmosphere: 3
Food: 1
Service: 3
worst subway location, bad customer service
Thank you for the cookie!
Atmosphere: 4
Food: 5
Service: 4
This place is so amazing. Staff is so friendly especially Kiran. She greets everyone with smile and make a nice sandwich for all according to customer 's choice.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Teriyaki Crunch
Restaurantji Recommends
Worst Subway Ive ever had. The italian bun was hard and squished. The tomatoes and cucumber containers had frost the produce looked frozen. I ordered a supremo and had to remind the staff of the signature add ons (Double cheese).When the sub was put together it was lacking and quality. This location needs assistance is quality control.
Atmosphere: 3
Food: 1
Service: 2
Sandwich was made perfectly per online order. Lots of toppings and made on time.
Atmosphere: 5
Food: 5
Service: 5
**Update**
This location has gone downhill for me. The last few visits have been disappointing. The staff have been unfriendly and the quality has gone down. They’re either being cheaper now or the workers are not following the order instructions properly. For instance on my last visit I asked for extra pickles and onions, but could barely tell. There were only 2 slices of tomato on my entire foot long sub and barely any meat. The subs were poorly wrapped and the takeout bag had mayo smeared on the front. It makes me apprehensive to come back to this location. I hope this isn’t due to the new management.
I had a fantastic experience at this Subway. The service was friendly and quick. Ordering online was very easy and to top it off, they surprised me with a free cookie for doing so. Highly recommend!
Atmosphere: 3
Food: 3
Service: 2
All the veggies were old and the girl was putting barely anything of each ingredient. The fountain drink machine wad out of service. Worst branch ever.
Atmosphere: 1
Food: 1
Service: 1
This is my favorite Subway, Cuz the girl who work there(Kiran) is very kind & polite girl, she behaves very well with customers & its very important?? I’m always happy to go there???
Atmosphere: 5
Food: 5
Service: 5
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