Sushi Mura River District

They need to reconsider how big people’s mouths are! Some of the rolls are so insanely massive you cannot even eat them, and because they are so big they fall apart the second you pick them up. Sushi is meant to be bite sized. Other than that, the taste is just fine. The rice and fish is fresh but I feel like their sauces and compositions are just mediocre.

Atmosphere: 5

Food: 2

Service: 2

Sushi is decent but portions have become smaller and smaller over the years.

Sushi is fresh and delicious

Atmosphere: 5

Food: 5

Service: 5

Generous size of sashimi

Atmosphere: 4

Food: 5

Service: 4

One of the best sushi restaurants I’ve ever been!!

I live in the area and come to Sushi Mura often. I am very disappointed how they shorted me a slice of salmon on my Alaska roll.

Atmosphere: 5

Food: 5

Service: 3

Great spicy tuna rolls and tempura

Atmosphere: 3

Food: 5

Service: 5

Great restaurant with tasty sushi

Atmosphere: 5

Food: 5

Service: 5

Good sushi at the heart of River District

Atmosphere: 5

Food: 5

Service: 5

10/10 highly recommend. I will NEVER eat sushi anywhere else ever clean. Clean restaurant, QUICK service, absolutely DELICIOUS sushi. Unmatched.
And last but not least, the sweet server who was so extremely on top of her job…. I’m blown away. Within minutes she came and refilled our tea, took our empty plates, and was this speedy and on top of it with like 5 other tables. She was exceptional.

Atmosphere: 5

Food: 5

Service: 5

Delicious food. Sushi and rolls very tasty. BC roll needed more salmon skin. Fried foods (tempura, karaage, oyster, croquettes) also tasty but a tad oily.

Atmosphere: 3

Food: 3

Service: 3

Serviceable sushi if you don't have too many options.

Service is fast. Maybe too fast. One of our dishes arrived so quickly that is was already made... which in a sushi restaurant may not be the best way to go.

Atmosphere: 3

Food: 3

Service: 4

Sushi is so fresh and presentation is beautiful.

Atmosphere: 5

Food: 5

Service: 5

As a few weeks have gone by, I still can’t believe how rude the staff were to me, especially since I come in there on a regular basis and order food… And the more expensive things on the menu as well with one being $25. I am a regular customer And I live in the neighbourhood as well.
As I usually do, I came in and I ordered two pieces, a smoked salmon and cream cheese roll, and the other as you can see in the picture. I paid for it and told the clerk I would be back in about 10 minutes. She smiled and said OK!. I came back 10 minutes later and sat down… I thought it would be ready or ready shortly, I sat there for exactly a half an hour as other people came in and picked up their takeout orders and food was being made and brought to people’s tables!. I literally watch the clerk putting bills for orders to be served and food being bagged and taken out by other customers while I sat there with nothing for again a half an hour, which had me feeling more and more frustrated… I asked somebody do you know when mine is going to be ready and explain. I’m sitting here for a half an hour… She said oh yeah they’re working on it. It’ll be ready in just a minute… As I sat there for another 10 minutes watching people pick up their food it is now almost 40 minutes!!… So I approached the clerk again and told her you know what I just want to refund. This is ridiculous… As I’m explaining to her when I paid if it was gonna be 40 minutes, the clerk should have told me and I would not have even ordered I would’ve gone somewhere else, but I told her I’d be back in 10 minutes and she said OK pleasantly… Even the other customers waiting behind me as I explained this looked disturbed by what I was saying then the clerk says oh well we have your one roll and the other item is almost ready so I said to her I’ve been here for 40 minutes honestly, I should be getting them both for free. Where is the customer service if one is done and one is almost ready what are you gonna do throw them out you should just give them to me and refund my money… She says to me no we would be throwing them out

WOW!!!! so you would rather throw food in the garbage and have a customer sit there for 40 minutes starving and wasting their time and anchoring them and having the customers behind them looking absolutely shocked that you would treat a customer this way and waste food rather than retain a customer that’s what you’re telling me and she’s like well. We would throw it out yes… As I continue to push back on how absurd this was and how bad the customer service aspect of this is she finally agreed to give it to me… and wow when I got home with it, look at this salmon, avocado roll. It was horrendous no garnish or anything salmon not even covering some of the rolls. It was put together so poorly, and the other dish looked about a two out of 10 to how it’s usually presented… Which leads me to believe neither were even close to being ready, and they threw them together in a rush and absolutely no care… Thank goodness I never paid for them because I would’ve been even More irritated paying for such a sloppy meal that is not cheap….. I also asked for extra ginger and look what they provided me with lol

I get it you’re busy… But this was horrible customer service at its best!. Every customer counts and every customer pays your bills I should’ve never been treated the way I was and it’s beyond disappointing and I have not been back since because of the way your service at the front counter treated me .
I had a similar experience at Romers River District and I did a review, I also prefer and do reviews when service and food is great… However, Romers reached out and apologize and issued me a gift card… Sushi M River District didn’t say a word… They either don’t read these or don’t care about bad service as it’s been months later now And I thought I’d give an update.

Atmosphere: 5

Food: 1

Service: 1

First time here and had a great experience! The portions and presentation were perfect, and we received friendly service. Nice ambience as well.

Atmosphere: 4

Food: 5

Service: 5