First time there. Price was good for us. Food pretty good. Service decent. It’s basically order at the counter and find our table. They will bring it to you though
Atmosphere: 5
Food: 5
Service: 4
Michael Moriarity
This Thai cuisine restaurant located on Broadway near Blenheim Street was our choice of a take out menu for our lunchtime meal….The Pad Thai noodles were delicious and our Spring Rolls were very tasty and robust in taste….we really enjoyed our take out meal and will soon be back for more Thai dishes ….the staff were very friendly and the atmosphere was cozy…
Atmosphere: 5
Food: 4
Service: 5
Stella Zhang
We love Thai foods. Can you pls onboard Hinbor?
We do group orders from there every week!
Kark Manner
If there was an option less than than one, I would give them less than than one for their customer service very rude people
Atmosphere: 1
Food: 1
Service: 1
Mario Sabri
Worst customer service ever very rude, even if they don’t understand you ask them a question they get Offended never had a bad experience before don’t recommend this restaurant
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Horcajo
Consistently delicious, never tried a dish here that was disappointing. Everything has been so flavorful! Portions are generous (I always have leftovers) and the prices are fantastic. And the service has never not been friendly and pleasant. Couldn't recommend this little gem more.
Atmosphere: 5
Food: 5
Service: 5
Badhasa Hailu
Waited about an hour to be serviced. Worst of all in terms of service!
Service: 1
rk Can
Amazing food and so fresh and delicious and healthy.🙏🙏
Atmosphere: 5
Food: 5
Service: 5
Isha Raja
Ordered a Thai Green Curry on DoorDash and there was no mention of there being shrimp paste in the dish. I am vegetarian, and was very disappointed to have had this experience. I was only made aware of this being in the curry when I went to order it in person and was alerted of the shrimp paste. I wish restaurants would indicate what dishes are vegetarian more clearly and also provide more options for vegan/vegetarians.
Lauren
I would give them negative stars if that were an option. After waiting 37 minutes for our food (which we were told would take 20 minutes), we received our order, but it was completely wrong and of usual quality. When we called to complain, they fought us, saying we were wrong. We are customers who come regularly and order vegan pad thai. I have ordered this so many times before. It is always made the same, regular pad thai, but no shrimp and no egg. However, today they made it with mushrooms, celery, broccoli and carrots. I called them to let them know how different it was, hoping they could correct it and make a new one or get a refund. Instead, they chose to spend the time arguing with me that that's what I wanted, and next time I have to say no mushrooms, celery, broccoli and carrots. It was also extremely watery. Their food can be excellent, but it is inconsistent, and when there is a problem, instead of recognizing it, they argue and try to blame the customer, it's just so frustrating. I find their behaviour extremely unprofessional and very rude.
I WAS a regular customer of Thai Basil for a number of years; however, the last time I ordered take out via Uber Eats, I realized there was a missing item (Tom Yum soup), when I returned home. I immediately called to ask if they will either refund the cost of the item or what options they have. The lady said she will check and call me back. FORTY minutes goes by and she calls and tells me that they checked the security footage and confirmed they gave me the soup. It was strange as she sounded hesitant with her response. At that point, I was quite upset as I paid $60+ for my order to find out they messed up and for them to call me to passively accuse me I received it. Upon further discussion, she admitted they may have given the soup to another party and that they will call Uber to let them know and that I should also call Uber for a refund. This response just was totally unacceptable. For a $12.50 item and a mistake on their end, I asked that they should take accountability and I was surprised they would expect me to pursue the refund be processed. The lady agreed and said she would call me and let me know the outcome but I was quite skeptical. Of course now.. a few days later, still no refund on my credit card, no call back from Thai Basil ...and yes., a lost customer to Thai Basil for the indefinite future. Though their prices are cheap, their portions have been shrinking and there is less and less meat so I guess the timing is right to cut tied and they are no longer worth my business.
Atmosphere: 1
Food: 2
Service: 1
Hongry Vegan
Tasty Quick Value
Atmosphere: 4
Food: 4
Service: 4
Bev Sass
Specifcally asked for a recommendation for a dish that had no spice. Was assured the curry was very mild. It was not!! So damn hot I could not eat it. If the person working there doesnt know about the food they should not be taking orders. Never having curry there again.
Atmosphere: 3
Food: 1
Service: 1
Summer Wang
I found a curly short hair in my cashew chicken combo when I had my lunch with coworkers... You cannot persuade me that it's not pubic hair... You know how disgusted and shocked I am?
Atmosphere: 1
Food: 1
Service: 1
Sara S.
They can make any dish vegan! Ive tries their lunch vegan special with garlic sauce and the eggplant and rice and both were fantastic! The vegan pad thai was alright not for me but I know is very popular. Portion size is perfect 👌 im not overbudened with left overs and never left hungry. Also $7.99 for lunch is unbelievably cheap almost fast food prices but really good quality food packed with fresh veggies.
First time there. Price was good for us. Food pretty good. Service decent. It’s basically order at the counter and find our table. They will bring it to you though
Atmosphere: 5
Food: 5
Service: 4
This Thai cuisine restaurant located on Broadway near Blenheim Street was our choice of a take out menu for our lunchtime meal….The Pad Thai noodles were delicious and our Spring Rolls were very tasty and robust in taste….we really enjoyed our take out meal and will soon be back for more Thai dishes ….the staff were very friendly and the atmosphere was cozy…
Atmosphere: 5
Food: 4
Service: 5
We love Thai foods. Can you pls onboard Hinbor?
We do group orders from there every week!
If there was an option less than than one, I would give them less than than one for their customer service very rude people
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever very rude, even if they don’t understand you ask them a question they get Offended never had a bad experience before don’t recommend this restaurant
Atmosphere: 1
Food: 1
Service: 1
Consistently delicious, never tried a dish here that was disappointing. Everything has been so flavorful! Portions are generous (I always have leftovers) and the prices are fantastic. And the service has never not been friendly and pleasant. Couldn't recommend this little gem more.
Atmosphere: 5
Food: 5
Service: 5
Waited about an hour to be serviced. Worst of all in terms of service!
Service: 1
Amazing food and so fresh and delicious and healthy.🙏🙏
Atmosphere: 5
Food: 5
Service: 5
Ordered a Thai Green Curry on DoorDash and there was no mention of there being shrimp paste in the dish. I am vegetarian, and was very disappointed to have had this experience. I was only made aware of this being in the curry when I went to order it in person and was alerted of the shrimp paste. I wish restaurants would indicate what dishes are vegetarian more clearly and also provide more options for vegan/vegetarians.
I would give them negative stars if that were an option. After waiting 37 minutes for our food (which we were told would take 20 minutes), we received our order, but it was completely wrong and of usual quality. When we called to complain, they fought us, saying we were wrong. We are customers who come regularly and order vegan pad thai. I have ordered this so many times before. It is always made the same, regular pad thai, but no shrimp and no egg. However, today they made it with mushrooms, celery, broccoli and carrots. I called them to let them know how different it was, hoping they could correct it and make a new one or get a refund. Instead, they chose to spend the time arguing with me that that's what I wanted, and next time I have to say no mushrooms, celery, broccoli and carrots. It was also extremely watery. Their food can be excellent, but it is inconsistent, and when there is a problem, instead of recognizing it, they argue and try to blame the customer, it's just so frustrating. I find their behaviour extremely unprofessional and very rude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I WAS a regular customer of Thai Basil for a number of years; however, the last time I ordered take out via Uber Eats, I realized there was a missing item (Tom Yum soup), when I returned home. I immediately called to ask if they will either refund the cost of the item or what options they have. The lady said she will check and call me back. FORTY minutes goes by and she calls and tells me that they checked the security footage and confirmed they gave me the soup. It was strange as she sounded hesitant with her response. At that point, I was quite upset as I paid $60+ for my order to find out they messed up and for them to call me to passively accuse me I received it. Upon further discussion, she admitted they may have given the soup to another party and that they will call Uber to let them know and that I should also call Uber for a refund. This response just was totally unacceptable. For a $12.50 item and a mistake on their end, I asked that they should take accountability and I was surprised they would expect me to pursue the refund be processed. The lady agreed and said she would call me and let me know the outcome but I was quite skeptical. Of course now.. a few days later, still no refund on my credit card, no call back from Thai Basil ...and yes., a lost customer to Thai Basil for the indefinite future. Though their prices are cheap, their portions have been shrinking and there is less and less meat so I guess the timing is right to cut tied and they are no longer worth my business.
Atmosphere: 1
Food: 2
Service: 1
Tasty
Quick
Value
Atmosphere: 4
Food: 4
Service: 4
Specifcally asked for a recommendation for a dish that had no spice. Was assured the curry was very mild. It was not!! So damn hot I could not eat it. If the person working there doesnt know about the food they should not be taking orders.
Never having curry there again.
Atmosphere: 3
Food: 1
Service: 1
I found a curly short hair in my cashew chicken combo when I had my lunch with coworkers... You cannot persuade me that it's not pubic hair... You know how disgusted and shocked I am?
Atmosphere: 1
Food: 1
Service: 1
They can make any dish vegan! Ive tries their lunch vegan special with garlic sauce and the eggplant and rice and both were fantastic! The vegan pad thai was alright not for me but I know is very popular.
Portion size is perfect 👌 im not overbudened with left overs and never left hungry. Also $7.99 for lunch is unbelievably cheap almost fast food prices but really good quality food packed with fresh veggies.
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