The Lobby Lounge and RawBar

They charged me for an item I did not order.

The waitress sat us down at our table and said I’ll bring you some water. The water that she brought ended up on our bill for $24!! What an outrageous amount! She poured half a bottle for our table and instead of leaving half the bottle, she left a new full bottle. Each bottle was $12 , and we were charged for 2 bottles which we did not order. Needless to say this completely ruined our experience at the Fairmont Pacific Rim and we will not be returning.

Advertising as a raw bar, the taste and experience of the sashimi was on par with just about any hole in the wall sushi bar. I arrived in a Sunday evening around 8pm, and was seated promptly, but had to wait over 15 min to be greeted by my server.
I ordered everything at once, but my food arrived long before my drink.
The live music was pleasant, and the drink was very good, but overall not worth re-visiting.

Great sushi and cocktails, extensive wine menu, and energy is great on weekends. Especially enjoy the late night appetizers such as the shishito peppers, though, I think the crispy rice is a bit overhyped but still quite good. They also open the sliding doors during the day so the restaurant has a patio energy to it which is nice.

Beautiful setting. Drinks were fantastic. The lounge is always bustling.

Best sushi - fantastic selection.
Incredible service from Nat, what a gem of a human being. So kind, attentive and very knowledgeable.

Love the chicken burger and fragrant jasmine tea. The atmosphere is very bright and clean and servers are lovely.

some of the best sushi in the city with a lively, dynamic atmosphere. Lobby Lounge showcases live music and local talent with fabulous 5-star service and a great cocktail lineup. highly recommend.

Always a fabulous environment for my business meetings and connections. Always feel like a VIP!

My favourite spot for casual business meetings. Fabulous service, food and cocktails. Great energy and atmosphere.

Fantastic cocktails, atmosphere and service. Everyone feels like a VIP at Pac Rim Lobby Lounge!

We came here Thursday night for a few cocktails and while the cocktail menu and vibe was great, our waitress was absolutely horrible. It was very clear that because of the way we were dressed and our age, she didn’t think we were worth the time of day. She was interacting and visiting with other tables, but didn’t check on us for over 40 minutes after we received our drinks. When we asked for water because she forgot, I asked her again and she looked like we being an inconvenience. We wanted to order more drinks, but after 40 minutes of not seeing her since getting our cocktails, and sitting with an empty drink for 20 minutes we had to flag her down for a bill (even though she walked past our table 4 times). When it came down to the bill and to tip her, she finally decided to be friendly. Her behaviour was absolute unacceptable and was clear she was too good to serve us.

Atmosphere: 4

Service: 1

I've wanted to go here for a looooong time and finally got the chance...just to get ignored by staff. We were waiting for like 20 minutes and no one even came by to take our order, offer water, or acknowledge us at all. Very disappointed in what I was expecting to be a 5-star experience.

Service: 1

We always enjoy top quality drinks and food here. Delicious bento boxes. Top quality ingredients. Always really enjoyable!

We had a great early evening light dinner. It was a very busy scene and quite noisy but nevertheless the atmosphere was nice and cozy. We ordered a couple of cocktails including the sushi caesar, Poinsettia and Shibuya but I'd say my favourites were the Shibuya and Poinsettia. The caesar is more on the spicy side. Out of all the food we ordered which included the crispy rice with salmon, scallop miso soup and uni sashimi, etc., the favourites were the seared red tuna, rosemary salted fries and most favourite of all was the Superfood salad with chicken (healthy and delicious). The prices are on the expensive side but to be expected since it is a high-end hotel. The service was excellent, waiter/waitress were attentive and the maître d was first class. Definitely a great place to hang out of for snacks and drinks.

The Fairmont Pacific Rim is a wonderful place that combines luxury, atmosphere, and excellent service to create a memorable experience. My recent visit to The Lobby Lounge & Raw Bar was fantastic, and I want to thank the new General Manager, Taka Akiyama, for making it so special.

Taka brings a refreshing level of care and understanding to guests, making us feel truly welcomed and valued. From the warm greeting to the thoughtful service, everything reflected the hard work of Taka and the team.

Thank you, Taka, and the Fairmont Pacific Rim team, for creating such a great atmosphere. I look forward to visiting again soon!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Roll, Sushi Platter, Sashimi Platter