The staff here are friendly and efficient. My only complaint would be for management, as this is a high traffic area with lots of workers and tourists, and not enough people working. (As someone who used to work at Tim Hortons, they needed at least another 50% more staff.)
Quang Nguyen
Ordered a crispy chicken wrap and got slow cooked chicken wrap instead.
Gavin Halldorson
Vancouver is a very diverse city, but there's no diversity amongst the staff here? Why is that? No. Really. I know you can see this, so answer the question.
Atmosphere: 2
Food: 2
Service: 1
Will Cargill
The staff here all seem depressed. They have no sense of urgency. I wonder if the owner doesn't treat them very well. Also it is odd to me that every single person who works here is of the same ethnic background. Vancouver is a diverse city and yet there is no diversity in their staffing? Is the owner taking advantage of the TFW program? Is that why they are all depressed?
Anjali 2235
I ordered vanica iced coffee but i received dark coffe with full of ice cubes
Sharon
Staff seemed unorganised, which created a long queue to order. I feel like the long queue could've been avoided if staff were more organised with roles, but most of the staff there were just cluelessly walking around/ doing nothing, looking disinterested. However, the iced latte I got was nice, and I enjoyed it, but I'm turned off by the lack of organisation, and wished that the ordering process was more smooth.
Atmosphere: 2
Food: 4
Service: 2
C FEDOR
What good is a mobile order If you're waiting 20 mins for a breakfast sandwich
Service: 1
Happie Bangar
Today is 3rd of August and it's 8:24 in the evening . I visit this store everything is perfect staff and soo on but there is too hot . No AC no air staff and the customer both are working and standing in too much heat . Hope you guys get air conditioner soon . Everyone was complaining about this .
Sarthak Sidana
Understaffed, I would like to give negative star review and it took 45 minutes to get a coffee
Atmosphere: 1
Food: 1
Service: 1
Kush Limbachiya
I had to wait over 20minutes just to order an Iced Capp. This happened during busy hours, and there were only few staff members handling everything. It was clear they were overwhelmed, but they also looked uninterested and tired — like they didn’t even want to be there. Why does Tim Hortons keep such low staff during rush hours? Terrible planning and even worse customer service. Very disappointing experience
We stopped by Tim Hortons around 4 p.m. and picked up a box of donuts — and I have to say, I was seriously disappointed. Maybe they’d been sitting out all day, but they were dry, stale, and completely underwhelming. Honestly, packaged donuts would’ve been better.
I’ll admit I’m spoiled coming from the land of Krispy Kreme, where the donuts are warm, soft, and fresh out of the fryer. These just didn’t come close. Save your calories, your expectations, and your sugar spike for something that’s actually worth it.
Atmosphere: 3
Food: 1
Service: 3
Baljeet Dosanjh
I had a very disappointing experience at Tim Hortons at Canada place. It took me over 30 minutes just to get a coffee, and I ended up paying $10 for parking while waiting. There were only two employees trying to handle hundreds of customers — completely unacceptable for such a busy location. Is Tim Hortons ignoring the need for proper staffing? I strongly recommend visiting Coal Harbour Coffee instead — you’ll save both time and frustration. Tim Hortons really needs to hire more staff to meet customer demand.
Atmosphere: 1
Food: 3
Service: 3
Khoi Nguyen
Good experience at the Canadian Tim Hortons. I got a frozen Orange Tangerine and it was very refreshing. Would recommend!
Atmosphere: 3
Food: 4
Service: 4
harsimran ranu
No Air conditioning inside. When I was in the queue to order it was very hot and humid. Can’t sit inside to eat. They really need to work on that.
Atmosphere: 1
Food: 3
Service: 4
Jackson Shane
Very very slow service. Food was good but too slow
The staff here are friendly and efficient. My only complaint would be for management, as this is a high traffic area with lots of workers and tourists, and not enough people working. (As someone who used to work at Tim Hortons, they needed at least another 50% more staff.)
Ordered a crispy chicken wrap and got slow cooked chicken wrap instead.
Vancouver is a very diverse city, but there's no diversity amongst the staff here? Why is that? No. Really. I know you can see this, so answer the question.
Atmosphere: 2
Food: 2
Service: 1
The staff here all seem depressed. They have no sense of urgency. I wonder if the owner doesn't treat them very well. Also it is odd to me that every single person who works here is of the same ethnic background. Vancouver is a diverse city and yet there is no diversity in their staffing? Is the owner taking advantage of the TFW program? Is that why they are all depressed?
I ordered vanica iced coffee but i received dark coffe with full of ice cubes
Staff seemed unorganised, which created a long queue to order. I feel like the long queue could've been avoided if staff were more organised with roles, but most of the staff there were just cluelessly walking around/ doing nothing, looking disinterested. However, the iced latte I got was nice, and I enjoyed it, but I'm turned off by the lack of organisation, and wished that the ordering process was more smooth.
Atmosphere: 2
Food: 4
Service: 2
What good is a mobile order If you're waiting 20 mins for a breakfast sandwich
Service: 1
Today is 3rd of August and it's 8:24 in the evening . I visit this store everything is perfect staff and soo on but there is too hot . No AC no air staff and the customer both are working and standing in too much heat . Hope you guys get air conditioner soon . Everyone was complaining about this .
Understaffed, I would like to give negative star review and it took 45 minutes to get a coffee
Atmosphere: 1
Food: 1
Service: 1
I had to wait over 20minutes just to order an Iced Capp. This happened during busy hours, and there were only few staff members handling everything. It was clear they were overwhelmed, but they also looked uninterested and tired — like they didn’t even want to be there. Why does Tim Hortons keep such low staff during rush hours? Terrible planning and even worse customer service. Very disappointing experience
Atmosphere: 1
Service: 1
Restaurantji Recommends
We stopped by Tim Hortons around 4 p.m. and picked up a box of donuts — and I have to say, I was seriously disappointed. Maybe they’d been sitting out all day, but they were dry, stale, and completely underwhelming. Honestly, packaged donuts would’ve been better.
I’ll admit I’m spoiled coming from the land of Krispy Kreme, where the donuts are warm, soft, and fresh out of the fryer. These just didn’t come close. Save your calories, your expectations, and your sugar spike for something that’s actually worth it.
Atmosphere: 3
Food: 1
Service: 3
I had a very disappointing experience at Tim Hortons at Canada place. It took me over 30 minutes just to get a coffee, and I ended up paying $10 for parking while waiting. There were only two employees trying to handle hundreds of customers — completely unacceptable for such a busy location. Is Tim Hortons ignoring the need for proper staffing? I strongly recommend visiting Coal Harbour Coffee instead — you’ll save both time and frustration. Tim Hortons really needs to hire more staff to meet customer demand.
Atmosphere: 1
Food: 3
Service: 3
Good experience at the Canadian Tim Hortons. I got a frozen Orange Tangerine and it was very refreshing. Would recommend!
Atmosphere: 3
Food: 4
Service: 4
No Air conditioning inside. When I was in the queue to order it was very hot and humid. Can’t sit inside to eat. They really need to work on that.
Atmosphere: 1
Food: 3
Service: 4
Very very slow service. Food was good but too slow
Atmosphere: 3
Food: 3
Service: 2
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