Today, i went to that location around 11AM and Filipino lady who took my order started laughing at me because of my accent, i felt so embarrassed. I didn't expect that kind of behavior and now onwards i will not visit that location because of this incident and whenever i went there that store not even smells good.
Atmosphere: 1
Food: 2
Service: 1
Mitali
Worst etiquettes, no sense of dealing with customers, just told to warm the brownie and the lady yelled over me. Behave yourself team
JASHANPREET SINGH
I am extremely disappointed that one employee name “JaJa” had argument with me regarding survey, I ask for hot drink with my survey but she refused and said to provide her the receipt but there is not any such kind of policy to provide that receipt but still she was keep arguing with me, and the behaviour she had with was so terrible. I think you guys need to take action against her behaviour, so, she does not behave like that with other customers which makes the Tim Hortons reputation down.
Atmosphere: 1
Food: 1
Service: 1
U1st Devices
Very rude and racist
Atmosphere: 1
Food: 1
Service: 1
Preet Sran
Worst service
Atmosphere: 1
Food: 1
Service: 1
Avi Singh
I ordered buffalo ranch chicken loaded bowl . But the quantity is very less. I had paid nearly 10 dollars.
Atmosphere: 3
Food: 2
Service: 2
Julia Hsu
A local cafe in Canada with delicious food and affordable prices. We recommend Timbits, Chilli, Chicken Wraps and French Vanilla Coffee~~
Atmosphere: 5
Food: 5
Service: 5
Sargunpreet Singh
no wipe out tables and no gud customer sevice . especiaally Merry didnt know how to deal with customers very dissatisfied from this service . hopefully to give better service next time
Atmosphere: 1
Food: 1
Service: 1
Aruna Kumarawadu
Menu items were not available for ordering. The tables were not cleaned and most were left with food scraps and napkins on them.
Atmosphere: 3
Food: 3
Service: 4
16 Harman Singh
I had an extremely disappointing experience at this Tim Hortons . The staff’s behavior was unprofessional and rude, which is unacceptable in a customer service environment. When I placed my order, I was met with impatience and dismissive attitudes, as though I was an inconvenience rather than a customer.
To make matters worse, when I politely pointed out an error in my order, instead of resolving it promptly, the staff member rolled their eyes and argued with me. Such behavior not only ruins the experience but also tarnishes Tim Hortons’ reputation for being a friendly and welcoming place.
I hope the management takes this feedback seriously and invests in proper training for their employees. Customers deserve to be treated with respect, no matter how busy the store might be.
I usually get my morning steep tea from here, but they never mix it well. It’s a bad experience every time. I don’t know why they are always in a hurry.
Atmosphere: 1
Food: 1
Service: 1
Juan Carlos trejo olalde
Although the food and service are good, this store has a terrible smell—it always smells like urine. The experience feels like eating in a bathroom, as it is very dirty.
Atmosphere: 5
Food: 5
Service: 5
정혜림
Because I covered it with a broken lid, my clothes were stained with coffee and were white... Please check this.
Insha Chaudhary
I visited this Tim Hortons location at 607 Dunsmuir Street, and I was thoroughly disappointed with both the customer service and the lack of staff training in every visit. I initially ordered a white hot chocolate, only to be told they didn't have it. No problem, I asked for a Nutella latte instead, but the staff charged me for a mocha latte instead. It was clear that they didn’t know how to properly input orders into the system.
When I finally received my drink, it was far below the standard I expect from Tim Hortons. There was no whipped topping, and when I asked about it, the staff responded rudely. They eventually added the topping, but still, there was no Nutella on top, even though I had paid extra for it.
This is not the level of service I expect from a reputable brand like Tim Hortons. Poorly trained staff, incorrect orders, and rude customer service – it’s truly disappointing. I won’t be returning to this location anytime soon....
Jasmeet Jassal
My chicken sandwich was worse food I ever had. Sandwich tastes like I am eating cardboard. Chicken strips were eating rubber. Staff didn’t know how to greet customers or serve the food. One of their employee just threw my sandwich on the table. I am not going to recommend this place to anyone.
Today, i went to that location around 11AM and Filipino lady who took my order started laughing at me because of my accent, i felt so embarrassed. I didn't expect that kind of behavior and now onwards i will not visit that location because of this incident and whenever i went there that store not even smells good.
Atmosphere: 1
Food: 2
Service: 1
Worst etiquettes, no sense of dealing with customers, just told to warm the brownie and the lady yelled over me. Behave yourself team
I am extremely disappointed that one employee name “JaJa” had argument with me regarding survey, I ask for hot drink with my survey but she refused and said to provide her the receipt but there is not any such kind of policy to provide that receipt but still she was keep arguing with me, and the behaviour she had with was so terrible. I think you guys need to take action against her behaviour, so, she does not behave like that with other customers which makes the Tim Hortons reputation down.
Atmosphere: 1
Food: 1
Service: 1
Very rude and racist
Atmosphere: 1
Food: 1
Service: 1
Worst service
Atmosphere: 1
Food: 1
Service: 1
I ordered buffalo ranch chicken loaded bowl .
But the quantity is very less. I had paid nearly 10 dollars.
Atmosphere: 3
Food: 2
Service: 2
A local cafe in Canada with delicious food and affordable prices. We recommend Timbits, Chilli, Chicken Wraps and French Vanilla Coffee~~
Atmosphere: 5
Food: 5
Service: 5
no
wipe out tables and no gud customer sevice .
especiaally Merry didnt know how to deal with customers very dissatisfied from this service . hopefully to give better service next time
Atmosphere: 1
Food: 1
Service: 1
Menu items were not available for ordering. The tables were not cleaned and most were left with food scraps and napkins on them.
Atmosphere: 3
Food: 3
Service: 4
I had an extremely disappointing experience at this Tim Hortons . The staff’s behavior was unprofessional and rude, which is unacceptable in a customer service environment. When I placed my order, I was met with impatience and dismissive attitudes, as though I was an inconvenience rather than a customer.
To make matters worse, when I politely pointed out an error in my order, instead of resolving it promptly, the staff member rolled their eyes and argued with me. Such behavior not only ruins the experience but also tarnishes Tim Hortons’ reputation for being a friendly and welcoming place.
I hope the management takes this feedback seriously and invests in proper training for their employees. Customers deserve to be treated with respect, no matter how busy the store might be.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I usually get my morning steep tea from here, but they never mix it well. It’s a bad experience every time. I don’t know why they are always in a hurry.
Atmosphere: 1
Food: 1
Service: 1
Although the food and service are good, this store has a terrible smell—it always smells like urine. The experience feels like eating in a bathroom, as it is very dirty.
Atmosphere: 5
Food: 5
Service: 5
Because I covered it with a broken lid, my clothes were stained with coffee and were white... Please check this.
I visited this Tim Hortons location at 607 Dunsmuir Street, and I was thoroughly disappointed with both the customer service and the lack of staff training in every visit. I initially ordered a white hot chocolate, only to be told they didn't have it. No problem, I asked for a Nutella latte instead, but the staff charged me for a mocha latte instead. It was clear that they didn’t know how to properly input orders into the system.
When I finally received my drink, it was far below the standard I expect from Tim Hortons. There was no whipped topping, and when I asked about it, the staff responded rudely. They eventually added the topping, but still, there was no Nutella on top, even though I had paid extra for it.
This is not the level of service I expect from a reputable brand like Tim Hortons. Poorly trained staff, incorrect orders, and rude customer service – it’s truly disappointing. I won’t be returning to this location anytime soon....
My chicken sandwich was worse food I ever had. Sandwich tastes like I am eating cardboard. Chicken strips were eating rubber. Staff didn’t know how to greet customers or serve the food. One of their employee just threw my sandwich on the table. I am not going to recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
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