White Spot (Best Western)

Great dinner and a Spanish coffee

Friendly service.

Atmosphere: 5

Food: 5

Service: 5

Took over 10 minutes for front of house staff to greet us but otherwise service and food were great!

Atmosphere: 5

Food: 5

Service: 4

Ordered takeout from here while staying at the hotel. The food was ready quickly, the price was good. Food was great, white spot is always good. Packaged well and included condiments, cutlery, etc.

Atmosphere: 5

Food: 5

Service: 5

Went there for lunch around 2 in the afternoon, we got seated right away as it was not that busy but then no server showed up. We waited for 20 mins and left without eating. Not a usual whitespot experience. I wouldn't go there again.

Always good

Atmosphere: 3

Food: 4

Service: 3

13 October 2024 tonight...

We reached White Spot at about 6 p.m. It was more than 30 minutes before someone took our order, and then we waited an additional 30 minutes for the food. When I asked the server if they were short-staffed, he mentioned that the kitchen was overwhelmed with takeout orders because of Thanksgiving.

As depicted in the photo, the presentation appears quite satisfactory; however, upon closer inspection of the carrot, you'll notice a bubbly and whitish mark. Additionally, the turkey was excessively salty. I inquired with another server—a very pleasant female individual "caucasian" —if the turkey was intentionally that salty. She offered to have it replaced. My server (identified as AK3280 on my receipt) mentioned it would be the same, as it would come from the same batch. Consequently, I requested a change, which took an additional 30 minutes. When I questioned the delay, he reiterated that the kitchen was overwhelmed with takeout orders due to Thanksgiving. My husband has already finished his dinner at this point.

By the time my food was served, it had already passed 7:00 p.m., I had already waited an hour. and have lost my appetite. After a few minutes tasting Spinach & Mushroom Fettuccine decided to have it to go. Again the container I requests have taken a long time.

Dining at a restaurant is supposed to be a stress-free experience. It would help if the server would have explained it better rather than expressing 'the kitchen is busy because of take out orders due to thanksgiving' it has given us an impression that restaurant cared more for the take out than the people that are dinning in. The restaurant were not packed and we as couple were pleasantly waited. Perhaps the company can train server to explain the situation better that it was handled. Not once did they return to offer water or drinks, nor did they apologize for the long wait for the food to be served.

We have been patrons of Whitespot for over 30 years, with the Kingsway location being our preferred spot. Perhaps your establishment could benefit from observing their approach to customer service. Unfortunately, the customer service at your location seems deficient, and the quality of the spinach mushroom fettuccine does not justify the price we paid. I requested the dish without salt and NOT gluten-free. When I inquired with another server about the bread, she clarified that it was gluten-free. I didn't pursue the matter further as I was too tired from the long wait for the simple meals I had ordered.

The receipt from the restaurant shows we left at 7:54:21 p.m. after waiting two hours for simple meals. I am disappointed and will not visit your establishment again; I prefer the Kingsway location. Today's visit to your location was unfortunately unsatisfactory.

Atmosphere: 2

Food: 2

Service: 1

I love this spot!! Food is always so good and the service is 10/10. Our waitress was very accommodating and helpful with the menu

Atmosphere: 5

Food: 5

Service: 5

Took forever to get my very simple order, was never offered a glass of water while I waited 20+ minutes for a burger and fries, and then waited ages before someone brought me a bill, with my server walking by me numerous times after I had finished eating and stacked my plates. They also had a seasonal menu on the table that wasn’t available so I couldn’t order what I actually wanted. The food was fine but the service was absent.

Atmosphere: 2

Food: 3

Service: 2

What a surprise to find great food and service in an airport hotel! Generous portions, reasonably priced too

Atmosphere: 5

Food: 5

Service: 5

Delicious breakfast. The turkey breakfast wrap was so fresh. The eggs Benedict was also delicious.

Atmosphere: 5

Food: 5

Service: 4

Spoke to their manager Tanmay regarding a skip order which was messed up. And it was over $70 order. We agreed on him sending me a gift card for affected items as their policy says no remakes for food but every time I tried calling them for a week afterwards to get an update, he would tell his staff he will call me back.

He even got my address and full name which creeps me out. Why would you get someone's address and then ghost them?

Food: 1

Service: 1

I visited WhiteSpot yesterday with my family, and while the service was okay-good yesterday, I had a very concerning experience. We were seated at a booth where the cushion top was completely detached at the bottom. When my son sat on it, the cushion part wasn’t properly secured, causing him to fall forward and hit his mouth on the corner of the table. He immediately started crying and was clearly in pain. Despite this, no one came to check on us until I had to call a server over.

When I showed the server the broken bench, she apologized and offered a first aid kit, but the fact that we were seated at a broken table to begin with is unacceptable. My son is still feeling discomfort today, with some discolouration on his mouth. He said he has an owie and points to it.

What upsets me the most is that this is a serious safety hazard, and nothing was done to address the issue on the spot. As far as I know, no manager was informed, and the situation was not handled properly. This kind of negligence is extremely disappointing, and I hope they address this hazard before someone else gets hurt.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Legendary Burger Combo

Slow service. A long time for food to arrive. Smashed potatoes weren't

Had lunch with a friend... and as always, your servers are very compliant... we are seniors and could only share the Burger/salad/blueberry pie special. You accommodated us... thank you. It's delicious and served us very well.

Atmosphere: 4

Food: 4

Service: 4