I don’t think I’ve ever written a review before and if I have it was literally YEARS ago but the service I literally didn’t receive was shocking.
I live close by and was on my way to work tonight and decided to stop at the plaza to grab something on my way to work. Rather than go into the grocery store I decided to stop at this booster juice. It was 8:15pm and the signage indicated it’s open til 9p.
I walked in, the worker was clearly getting a jump on cleaning and wants to be out right at 9. I get it. I work late nights and do something similar toward the end of the night.
They did say “hi” and walked to the register. I wasn’t sure what I wanted, but knew I wanted a juice. I was bouncing back and forth between 3 juices and apologizing several times for taking so long while still looking at the menu - they didn’t acknowledge anything I said until the third “I’m sorry” when the menu flipped to something else and I said “Oh! The menu flipped I’m so sorry I still don’t know what I want”. I looked back at the worker and they said in a very frustrated tone “You want a juice?” And stormed over to the juicer while I answered “yeah….”.
They then proceed to VERY abruptly throw what looked like a cutting board onto the counter and take pieces of the juicer apart or maybe put it together. Seemingly frustrated I said “is that ok?”
“Yep, I can do it” they hastily replied while looking at the clock. Not feeling welcome I decided not to continue to order anything and said “you seem very frustrated, just forget the whole thing. I’ll leave”
And immediately their tone turned very sweet and they superficially replied “have a good night”.
And listen… I get it. I work in the service industry. And had I walked in 15 minutes before closing and this interaction happened, I probably wouldn’t have bothered with this. However I walked in at 8:15 and this location was open for service for another 45 minutes.
I understand that bad days happen - but nothing I said or did warranted that reaction from that employee. If they had even said “it takes 25 minutes to clean the juicer and I have still have X amount of work” I probably would have asked if a smoothie would be more convenient.
Instead they acted like I was a terrible person for even coming through the door 45 minutes before the end of their shift.
I hope in the future they are kinder to people. I just wanted a quick snack before my 9p-3am shift.
iluuvtacotrucks
The staff member Jack who took my order was fantastic! I have both a dairy and gluten allergy and they recommended substitutes. Was also super friendly!
Lia Graham
Asked for the name of the manager and employee said they do not have one. When I asked for the name of the owner I was told they are not allowed to release the name. If the manager or owner see this post please reach out, I have a question about the new policy. Thank you!
Rama Hamdan
Mikayla was amazing!! (idk if that’s how u spell her name) but she went above and beyond to make sure I get my smoothies although the card machine was down. She problem solved and came up with a fast solution through Uber Eats!! Amazing service!! Amazing smoothies, best location ever :)
Taylor MACdonald
Had the best experience! The staff are so accommodating and kind. Love this place.
Atmosphere: 5
Food: 5
Service: 5
Conor D
They must be terribly understaffed because they rarely open at 7 as advertised. Great place with friendly staff and tasty drinks when it's open
Atmosphere: 4
Food: 5
Service: 3
Supreme Master (Isotroproprilik)
Love their smoothies but lately the price is eye watering. 10$ a drink is ridiculous!
Atmosphere: 3
Food: 3
Service: 4
Jennifer Michelle Crawley
The best smoothies
Atmosphere: 5
Food: 5
Service: 5
Jamie Thompson
Whoever was on this morning probably shouldn't be left by themselves. Customer service skills are severely lacking amd they were clearly having a bad day. They seemed to lack the ability to emotionally regulate themselves and separate whatever their issue was from their job.
Atmosphere: 4
Food: 4
Service: 1
Heather Beaudry
Grouchy service tonight. Felt putting an order through was a major inconvenience.
I paid 1.75 $ to add extra shot of whey protein to my juice but instead of make it richer it was so watery and it didn’t taste whey protein! Unfortunately it’s not the first time that I’m paying extra but I’m receiving less quality!!!
Atmosphere: 2
Food: 1
Service: 1
Nicole Bartlett
There's a woman works there almost every day and she handles large order line ups/making drinks/till/warming food like a champ and always cheerful.
Atmosphere: 5
Service: 5
Jeremy Nolan
Closed again, and it's 740am. Supposed to open at 7.It seems to be a common occurrence these days. It should open at 8 am, or there should be more staff.Also, whoever the tall lady who works in the mornings, I think she has glasses, is fantastic. They're so fast getting the drinks together. Quicker and more friendly than the rest of the staff.One star because the place is closed.I give five stars only because of that one worker that I mentioned.
Atmosphere: 5
Food: 5
Service: 5
Keanu McGill
Literally the best smoothies.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Smoothie Tropical Tornado
Patricia Garland
I love these Canadian born smoothies! The staff now know us by name and do a great job. Jordan is a jem! She knows what I like!
I don’t think I’ve ever written a review before and if I have it was literally YEARS ago but the service I literally didn’t receive was shocking.
I live close by and was on my way to work tonight and decided to stop at the plaza to grab something on my way to work. Rather than go into the grocery store I decided to stop at this booster juice. It was 8:15pm and the signage indicated it’s open til 9p.
I walked in, the worker was clearly getting a jump on cleaning and wants to be out right at 9. I get it. I work late nights and do something similar toward the end of the night.
They did say “hi” and walked to the register. I wasn’t sure what I wanted, but knew I wanted a juice. I was bouncing back and forth between 3 juices and apologizing several times for taking so long while still looking at the menu - they didn’t acknowledge anything I said until the third “I’m sorry” when the menu flipped to something else and I said “Oh! The menu flipped I’m so sorry I still don’t know what I want”. I looked back at the worker and they said in a very frustrated tone “You want a juice?” And stormed over to the juicer while I answered “yeah….”.
They then proceed to VERY abruptly throw what looked like a cutting board onto the counter and take pieces of the juicer apart or maybe put it together. Seemingly frustrated I said “is that ok?”
“Yep, I can do it” they hastily replied while looking at the clock. Not feeling welcome I decided not to continue to order anything and said “you seem very frustrated, just forget the whole thing. I’ll leave”
And immediately their tone turned very sweet and they superficially replied “have a good night”.
And listen… I get it. I work in the service industry. And had I walked in 15 minutes before closing and this interaction happened, I probably wouldn’t have bothered with this. However I walked in at 8:15 and this location was open for service for another 45 minutes.
I understand that bad days happen - but nothing I said or did warranted that reaction from that employee. If they had even said “it takes 25 minutes to clean the juicer and I have still have X amount of work” I probably would have asked if a smoothie would be more convenient.
Instead they acted like I was a terrible person for even coming through the door 45 minutes before the end of their shift.
I hope in the future they are kinder to people. I just wanted a quick snack before my 9p-3am shift.
The staff member Jack who took my order was fantastic! I have both a dairy and gluten allergy and they recommended substitutes. Was also super friendly!
Asked for the name of the manager and employee said they do not have one. When I asked for the name of the owner I was told they are not allowed to release the name. If the manager or owner see this post please reach out, I have a question about the new policy. Thank you!
Mikayla was amazing!! (idk if that’s how u spell her name) but she went above and beyond to make sure I get my smoothies although the card machine was down. She problem solved and came up with a fast solution through Uber Eats!! Amazing service!! Amazing smoothies, best location ever :)
Had the best experience! The staff are so accommodating and kind. Love this place.
Atmosphere: 5
Food: 5
Service: 5
They must be terribly understaffed because they rarely open at 7 as advertised. Great place with friendly staff and tasty drinks when it's open
Atmosphere: 4
Food: 5
Service: 3
Love their smoothies but lately the price is eye watering. 10$ a drink is ridiculous!
Atmosphere: 3
Food: 3
Service: 4
The best smoothies
Atmosphere: 5
Food: 5
Service: 5
Whoever was on this morning probably shouldn't be left by themselves. Customer service skills are severely lacking amd they were clearly having a bad day. They seemed to lack the ability to emotionally regulate themselves and separate whatever their issue was from their job.
Atmosphere: 4
Food: 4
Service: 1
Grouchy service tonight. Felt putting an order through was a major inconvenience.
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
I paid 1.75 $ to add extra shot of whey protein to my juice but instead of make it richer it was so watery and it didn’t taste whey protein! Unfortunately it’s not the first time that I’m paying extra but I’m receiving less quality!!!
Atmosphere: 2
Food: 1
Service: 1
There's a woman works there almost every day and she handles large order line ups/making drinks/till/warming food like a champ and always cheerful.
Atmosphere: 5
Service: 5
Closed again, and it's 740am. Supposed to open at 7.It seems to be a common occurrence these days. It should open at 8 am, or there should be more staff.Also, whoever the tall lady who works in the mornings, I think she has glasses, is fantastic. They're so fast getting the drinks together. Quicker and more friendly than the rest of the staff.One star because the place is closed.I give five stars only because of that one worker that I mentioned.
Atmosphere: 5
Food: 5
Service: 5
Literally the best smoothies.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Smoothie Tropical Tornado
I love these Canadian born smoothies! The staff now know us by name and do a great job. Jordan is a jem! She knows what I like!
Atmosphere: 5
Food: 5
Service: 5
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