Colin V was amazing! Great service 10/10 recommend
Moonwalk871
Great experience for us today. All drinks and food were amazing. Excellent service from our server Madison who was very sweet and friendly ! We will definitely be back to try more drinks and dishes.
Rhishi Patel
Had an amazing dinner at Cactus Club on Douglas! Huge shoutout to Blue, Colin, and Becca — their service was next-level. Super friendly, attentive, and made me feel totally welcome even though I was by myself. Great food, even better people. I’ll definitely be back. Highly recommend! Truly amazing staff!
Lauren Epp
Came in from the mainland, thinking you can't go wrong with Cactus Club, but I was wrong. The draft was just under room temp; the Avocado Dip was tangy and lacked any other flavour, and; we sent the truffle fries back as they tasted like mold. Service was ok. The atmosphere on the lounge side, where we were sitting, would have been better if there wasn't a group of people smoking drugs outside, just 8 feet from our table. Obviously, that isn't the restaurant's fault, but still wasn't ideal. The other side of the restaurant was gloomy, dark, and uninviting.
Keri Hendry
We love it here for date days as a couple or with all the kids :)
***our favorite is the lettuce wraps! I get tofu and my fiance gets chicken. We are never disappointed.
Isha Josh
Jackson literally is the kindest, the service was great and he literally saved the day when we had a dilemma with our burger
Peggy O
Hunter Chicken and Bellini's highly recommend
Atmosphere: 5
Food: 5
Service: 5
James Allen
Great restaurant for casual date night.
Atmosphere: 3
Food: 5
Service: 4
Steve Ramsey
Came here with my partner for my birthday. The food is so good. The service is so chill and I love this place. We come all the time. We love it here
Came back today for lunch Blue served us and she is the best !!!
Atmosphere: 5
Food: 5
Service: 5
Mitchell Lucas
I had high hopes for our outing last night, especially after reserving a specific table to enjoy the hockey game. We even followed up on our way there, confirming that the table was still on hold for us. Imagine our frustration when we arrived only to be told that the table was not available! The host informed us it was a first come, first served situation, which contradicted our prior assurance.
When we decided to leave, I went back to ask for the manager's card, hoping for at least some acknowledgment of our disappointment, but the manager’s lack of customer service skills only added insult to injury. This experience left us feeling undervalued and frustrated. I can't recommend this place if you're looking for reliable service or a decent experience. Save your time and go elsewhere!
Cactus club is great for celiacs. They have a dedicated fryer. Staff are generally nice about allergies, I’ve only had one server who wasn’t kind. Otherwise I’ve been lots- it’s my go to restaurant living with celiac disease. Thanks for making eating out possible!
Dietary restrictions: Gluten free bread
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cajun Chicken Sandwich
Jesse Kenny
They went out of their way to make my bestfriend feel special on her birthday. They wrote happy birthday in cocoa powder.
Atmosphere: 5
Food: 5
Service: 5
Walt Ceolin
Went other night and ordered a calamari with my meal. Found not one but two long hairs in it Obviously left it ! Did not complain Whats the point Maybe this will teach them Something !!!
Atmosphere: 3
Food: 1
Service: 3
Christian Gregory
Chicken sliders to start were great . Main the teriyaki chicken bowl always so dam good . Dessert the chocolate cake UNREAL. LOVE Cactus always perfect.
Colin V was amazing! Great service 10/10 recommend
Great experience for us today. All drinks and food were amazing. Excellent service from our server Madison who was very sweet and friendly ! We will definitely be back to try more drinks and dishes.
Had an amazing dinner at Cactus Club on Douglas! Huge shoutout to Blue, Colin, and Becca — their service was next-level. Super friendly, attentive, and made me feel totally welcome even though I was by myself. Great food, even better people. I’ll definitely be back. Highly recommend! Truly amazing staff!
Came in from the mainland, thinking you can't go wrong with Cactus Club, but I was wrong. The draft was just under room temp; the Avocado Dip was tangy and lacked any other flavour, and; we sent the truffle fries back as they tasted like mold. Service was ok. The atmosphere on the lounge side, where we were sitting, would have been better if there wasn't a group of people smoking drugs outside, just 8 feet from our table. Obviously, that isn't the restaurant's fault, but still wasn't ideal. The other side of the restaurant was gloomy, dark, and uninviting.
We love it here for date days as a couple or with all the kids :)
***our favorite is the lettuce wraps! I get tofu and my fiance gets chicken. We are never disappointed.
Jackson literally is the kindest, the service was great and he literally saved the day when we had a dilemma with our burger
Hunter Chicken and Bellini's highly recommend
Atmosphere: 5
Food: 5
Service: 5
Great restaurant for casual date night.
Atmosphere: 3
Food: 5
Service: 4
Came here with my partner for my birthday. The food is so good. The service is so chill and I love this place. We come all the time. We love it here
Came back today for lunch Blue served us and she is the best !!!
Atmosphere: 5
Food: 5
Service: 5
I had high hopes for our outing last night, especially after reserving a specific table to enjoy the hockey game. We even followed up on our way there, confirming that the table was still on hold for us. Imagine our frustration when we arrived only to be told that the table was not available! The host informed us it was a first come, first served situation, which contradicted our prior assurance.
When we decided to leave, I went back to ask for the manager's card, hoping for at least some acknowledgment of our disappointment, but the manager’s lack of customer service skills only added insult to injury. This experience left us feeling undervalued and frustrated. I can't recommend this place if you're looking for reliable service or a decent experience. Save your time and go elsewhere!
Service: 1
Restaurantji Recommends
Cactus club is great for celiacs. They have a dedicated fryer. Staff are generally nice about allergies, I’ve only had one server who wasn’t kind. Otherwise I’ve been lots- it’s my go to restaurant living with celiac disease. Thanks for making eating out possible!
Dietary restrictions: Gluten free bread
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cajun Chicken Sandwich
They went out of their way to make my bestfriend feel special on her birthday. They wrote happy birthday in cocoa powder.
Atmosphere: 5
Food: 5
Service: 5
Went other night and ordered a calamari with my meal.
Found not one but two long hairs in it
Obviously left it ! Did not complain
Whats the point
Maybe this will teach them
Something !!!
Atmosphere: 3
Food: 1
Service: 3
Chicken sliders to start were great . Main the teriyaki chicken bowl always so dam good . Dessert the chocolate cake UNREAL. LOVE Cactus always perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Chicken Sandwich, Chocolate Lava Cake, Chicken Sliders
Good service. Good food. Cactus is a good B.C. owned chain. Solid restaurant.
Kid-friendliness: Kids welcome here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Chicken Sandwich, The Med Bowl
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