Decent! Love the blizzards and can appreciate that you have the dairy free Dilly bars for those who need it.
Vishal Patel
I ordered mini Reese’s peanut butter cup blizzard on November 18,2024 at 9:58pm. Somehow cashier punch-in different order with cookie dough ykkk. I even asked her when I got my blizzard that is it Reese’s blizzard as it looks like m&m and some other stuff inside. I hate m & m and cookie dough. I even worked at DQ in prairies and I know what’s going in which blizzard. I called in them as soon as I got first spoon and realise it had cookie dough. Phillipina lady is like come back right now which I don’t want it as I already took Colwood exit she is like ok thank u. Then I asked from my side can I get it on my next visit and she is like keep the receipt. Seriously. Prices are rocket high now. So, my $7 is going in garbage now. I am giving u order number #395, giving u what happen and still expecting me to keep receipt for next visit? Simply print new copy of receipt, take customer name and number and put it in ur complaint book and give it free to that customer on their next visit. Where is island health? Food industry workers not allowed long nails and all. Why this girl have all that doesn’t allowed inside restaurant? Nails, accessories etc. thank you guys. U lost my business now onwards. It use to b our favourite location.
Atmosphere: 1
Food: 1
Service: 1
Seven
Still my favourite place for ice cream! Mushroom burgers is great also!
Atmosphere: 5
Food: 5
Service: 5
Nelson Mah
One of the better Dairy Queens I've been too. Very much enjoy
It's one of the few restaurants in the neighborhood that stays open late
Washrooms and interior very clean. Staff friendly and quick
Wheelchair accessibility: It's flat. Washrooms easy to get into
I’m not sure what they do differently to their ice cream here but other DQs should take notes - it’s so much tastier. The staff have always been super friendly and fast. Thanks!
Atmosphere: 4
Food: 5
Service: 5
As S
I just wanted to drop you a quick note about my recent visit to Dairy Queen. The ice cream was amazing, as always! But what really stood out was the fantastic customer service. The team was super friendly and made my experience so enjoyable.
Thanks for having such a wonderful crew! I’ll definitely be back for more treats soon!
Atmosphere: 5
Food: 5
Service: 5
Robert Robinson
Greeted with a good morning, order taken quickly, friendly staff, and everything was to order.
They even put a custom decoration on my daughter's birthday cake. She's going to lose it when she sees it! Thank you all!!! I hope management knows how good their staff is!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: DQ 10 Round Cake
Tyler Downey
The writing on our custom cake belongs in the cake hall of fame.
Stephanie Charlebois Lewis
Parking is challenging and tight if you have a larger car.
Atmosphere: 4
Food: 4
Service: 4
Mr Preston Hughes
Very good fast service and food exceeded expectations, good value, kitchen staff was eyeing me alot found that to be a bit off putting. Still a great location and friendly counter staff
You guys need to do a far better job and mixing the blizzards. I have to remake them every time I order one
Atmosphere: 1
Food: 2
Service: 2
Stan Haner
Chicken strips apparently reheated leftovers.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sundaes, Fries
J K
Excellent job on our custom cake order! Uploaded a photo and chose layout as 'decorator's choice'. Image was crisp, covering the entire top, iced with precision and embossed our personal message to highlight the image. May seem basic but we've had a few questionable DQ customs in the past. This DQ paid attention to detail. Very much appreciated - well done and thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: DQ 10 Round Cake
Gwendolyn
The staff were beyond helpful in getting a last minute cake! Probably the best DQ in Victoria!
Atmosphere: 5
Food: 5
Service: 5
C Hurley
This location had been a beacon of hope to us after being constantly dissappointed and disrespected by the poor service and old, stale food being served by other locations.
Unfortunately this location too has now fallen from grace and we will no longer be frequent patrons of any DQ.
A month or two ago I was served one piping hot spicy chicken sandwich with a second luke-warm at best one.
*unfortunately I didn't check the sandwiches until arriving at my friend's house beside Swan Lake only a few minutes up McKenzie..*
It was obvious that one was fresh and the other was likely two or three hours old. DISGUSTING.
I complained a few days later and was treated like a criminal.
Keep in mind this is after spending hundreds of dollars a month on our weekly visits for many months at this point.
The amount of hoops required to jump through, it was beyond insulting and that was almost the end of our visits until management reached out and made it right (with a simple replacement sandwich for crying our loud..)
Fast forward to yesterday when I was served two small 'hot fudge' milkshakes that taste exclusively of vanilla..
IF you drank from the very bottom there was a SLIGHT chocolate flavor because the paltry miniscule pump of fudge used was not mixed properly, and was clearly a smaller 'pump' of fudge than the 'one pump' that the cashier assured me was "how it's made".. (these are not our first ever hot fudge shakes from DQ; thanks for attempting to gas-light me, cashier..)
I'm not certain why your employees believe it is appropriate to speak Tagalog (Filipino) to each other as a method of gossiping about customers in front of them, but it's a rude behavior in a civilized society and entirely inappropriate behavior to display while at work.
Because the employees at this location have assured me that the attached photo is exactly how a $8 SMALL "hot fudge" shake is "supposed to be made" we'll be buying tubs of ice cream from the grocery store instead to make our own CHOCOLATE FLAVORED milkshakes next time.
Decent! Love the blizzards and can appreciate that you have the dairy free Dilly bars for those who need it.
I ordered mini Reese’s peanut butter cup blizzard on November 18,2024 at 9:58pm. Somehow cashier punch-in different order with cookie dough ykkk. I even asked her when I got my blizzard that is it Reese’s blizzard as it looks like m&m and some other stuff inside. I hate m & m and cookie dough. I even worked at DQ in prairies and I know what’s going in which blizzard. I called in them as soon as I got first spoon and realise it had cookie dough. Phillipina lady is like come back right now which I don’t want it as I already took Colwood exit she is like ok thank u. Then I asked from my side can I get it on my next visit and she is like keep the receipt. Seriously. Prices are rocket high now. So, my $7 is going in garbage now. I am giving u order number #395, giving u what happen and still expecting me to keep receipt for next visit? Simply print new copy of receipt, take customer name and number and put it in ur complaint book and give it free to that customer on their next visit.
Where is island health? Food industry workers not allowed long nails and all. Why this girl have all that doesn’t allowed inside restaurant? Nails, accessories etc.
thank you guys. U lost my business now onwards. It use to b our favourite location.
Atmosphere: 1
Food: 1
Service: 1
Still my favourite place for ice cream! Mushroom burgers is great also!
Atmosphere: 5
Food: 5
Service: 5
One of the better Dairy Queens I've been too. Very much enjoy
It's one of the few restaurants in the neighborhood that stays open late
Washrooms and interior very clean. Staff friendly and quick
Wheelchair accessibility: It's flat. Washrooms easy to get into
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Dilly Bar, Sundaes, Onion Rings, Sauced & Tossed Honey BBQ, Hot Fudge, Turtle Pecan Ice Cream Cake, Chicken Strips
I’m not sure what they do differently to their ice cream here but other DQs should take notes - it’s so much tastier. The staff have always been super friendly and fast. Thanks!
Atmosphere: 4
Food: 5
Service: 5
I just wanted to drop you a quick note about my recent visit to Dairy Queen. The ice cream was amazing, as always! But what really stood out was the fantastic customer service. The team was super friendly and made my experience so enjoyable.
Thanks for having such a wonderful crew! I’ll definitely be back for more treats soon!
Atmosphere: 5
Food: 5
Service: 5
Greeted with a good morning, order taken quickly, friendly staff, and everything was to order.
They even put a custom decoration on my daughter's birthday cake. She's going to lose it when she sees it! Thank you all!!! I hope management knows how good their staff is!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: DQ 10 Round Cake
The writing on our custom cake belongs in the cake hall of fame.
Parking is challenging and tight if you have a larger car.
Atmosphere: 4
Food: 4
Service: 4
Very good fast service and food exceeded expectations, good value, kitchen staff was eyeing me alot found that to be a bit off putting. Still a great location and friendly counter staff
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Restaurantji Recommends
You guys need to do a far better job and mixing the blizzards. I have to remake them every time I order one
Atmosphere: 1
Food: 2
Service: 2
Chicken strips apparently reheated leftovers.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sundaes, Fries
Excellent job on our custom cake order! Uploaded a photo and chose layout as 'decorator's choice'. Image was crisp, covering the entire top, iced with precision and embossed our personal message to highlight the image. May seem basic but we've had a few questionable DQ customs in the past. This DQ paid attention to detail. Very much appreciated - well done and thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: DQ 10 Round Cake
The staff were beyond helpful in getting a last minute cake! Probably the best DQ in Victoria!
Atmosphere: 5
Food: 5
Service: 5
This location had been a beacon of hope to us after being constantly dissappointed and disrespected by the poor service and old, stale food being served by other locations.
Unfortunately this location too has now fallen from grace and we will no longer be frequent patrons of any DQ.
A month or two ago I was served one piping hot spicy chicken sandwich with a second luke-warm at best one.
*unfortunately I didn't check the sandwiches until arriving at my friend's house beside Swan Lake only a few minutes up McKenzie..*
It was obvious that one was fresh and the other was likely two or three hours old. DISGUSTING.
I complained a few days later and was treated like a criminal.
Keep in mind this is after spending hundreds of dollars a month on our weekly visits for many months at this point.
The amount of hoops required to jump through, it was beyond insulting and that was almost the end of our visits until management reached out and made it right (with a simple replacement sandwich for crying our loud..)
Fast forward to yesterday when I was served two small 'hot fudge' milkshakes that taste exclusively of vanilla..
IF you drank from the very bottom there was a SLIGHT chocolate flavor because the paltry miniscule pump of fudge used was not mixed properly, and was clearly a smaller 'pump' of fudge than the 'one pump' that the cashier assured me was "how it's made".. (these are not our first ever hot fudge shakes from DQ; thanks for attempting to gas-light me, cashier..)
I'm not certain why your employees believe it is appropriate to speak Tagalog (Filipino) to each other as a method of gossiping about customers in front of them, but it's a rude behavior in a civilized society and entirely inappropriate behavior to display while at work.
Because the employees at this location have assured me that the attached photo is exactly how a $8 SMALL "hot fudge" shake is "supposed to be made" we'll be buying tubs of ice cream from the grocery store instead to make our own CHOCOLATE FLAVORED milkshakes next time.
Atmosphere: 3
Food: 1
Service: 2
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