I usually get a fiesta bowl and it's great. The additional protein is a bit expensive though, it would be nice to have protein when already paying over $10.
Gautam Masoun
The food itself is not the issue, but the hygiene levels are extremely poor. I ordered a salad bowl and was shocked to find 3–4 pieces of nails in it. This is highly unhygienic and unacceptable. It seems possible that an employee might be carelessly disposing of trimmed nails, as the pieces appeared small, possibly from a female staff member. Such negligence raises serious concerns about food safety standards.
Atmosphere: 3
Food: 1
Service: 3
madison hall
Myself and a co worker ordered the shrimp taco bowl……. Absolutely disgusting!!!!! All other the shrimp was SLIMY, like it was covered in egg whites. We had to throw away over half of the bowls to remove the slime and salvage what we could. Hoping neither of us get food poisoning lol.
Tristan Murphy
I ordered the Tropical Mango smoothie and was very disappointed. The flavor was overwhelmingly dominated by turmeric, making it impossible to taste any mango or other fruit. Turmeric isn’t even listed in the name, so it was an unpleasant surprise.
I initially called the store and was told I could receive a replacement, but I couldn’t come in right away. They then said I could come in later for a refund. When I returned, the employee didn’t know how to process a refund and said the manager would call me. Despite following up multiple times over several days, I never received a call back until a week later—after my fifth attempt and only because an employee contacted the manager directly.
Eventually, I was told by the owner/manager that I would not receive a refund after all, only a complimentary item. The customer service throughout this experience was extremely poor, especially the lack of communication and failure to honor what I was initially told.
Overall, this experience has left me very disappointed in Freshii as a company, and I’m uncertain whether I will return particularly to this location.
Atmosphere: 1
Food: 1
Service: 1
Suzi B
We usually have a good experience at freshii but on our last visit the meal was disappointing and the bathroom was absolutely filthy! The checklist on the back of the door showed the last time it was cleaned was Aug 30. Today is September 14! Filthy sink, mirror and toilet. When I see a dirty bathroom, I wonder what their kitchen is like. Won't be returning unfortunately.
Atmosphere: 1
Food: 3
Service: 4
The Guide
A good choice for lighter and healthier food selections.
Atmosphere: 3
Food: 3
Service: 4
Jake King
Honored a promotion even though I made a mistake and didn't use the app by mistake.
Atmosphere: 5
Food: 5
Service: 5
Harman Randhawa
Took my senior parents here, ordered three tex mex wraps with chicken. Was served bowls, when I stated I had ordered wraps. Server just smirked at me and handed me the order. Chicken was cold, food was bland, tons of rice. Spend $65 in total, I ate there a week ago and regret it. My parents bring it up and I say don't remind me please- I know. Was looking for a tasty healthy alternative. I never write reviews, wrote this one after a week. I don't think I'm ever gonna forget this location lol tbh.
Atmosphere: 3
Food: 2
Service: 2
C Snyder
Excellent mezze delight bowl- super fresh, dressing was really tasty, and my take out bowl was packed to the brim.
Food: 5
Anna Gibbs
Ordered freshii paid $80 Got a bunch of extra vegetables and they Didn’t put any of it on the bowl wasn’t even halfway full. There was three small pieces of chicken multiple order Items missing. What a waste of money
Fast service. Food is very fresh and lots of tasty options.
Atmosphere: 3
Food: 4
Service: 4
Em Alex
Ordered a build ur own burrito with a rice base lettuce and chicken and they didn’t even put rice which is the whole base of the burrito was just a lettuce wrap with chicken pieces…disappointing
Atmosphere: 1
Food: 1
Service: 1
Rayhan Ahmed
Staff should need more trainee, doesn’t know talk and taking the order. Waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Alessia Monai
Paid 17 dollars for a Buddha bowl with chicken. Food was not fresh, pieces of corn in bowl4 pieces of chicken that were rubbery and tasted reheated. Did not get greeted or talked to. Dissapointed with food and service at this freshii. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Prachi K
Unfortunately not the same quality as Freshii in Toronto.
I usually get a fiesta bowl and it's great. The additional protein is a bit expensive though, it would be nice to have protein when already paying over $10.
The food itself is not the issue, but the hygiene levels are extremely poor. I ordered a salad bowl and was shocked to find 3–4 pieces of nails in it. This is highly unhygienic and unacceptable. It seems possible that an employee might be carelessly disposing of trimmed nails, as the pieces appeared small, possibly from a female staff member. Such negligence raises serious concerns about food safety standards.
Atmosphere: 3
Food: 1
Service: 3
Myself and a co worker ordered the shrimp taco bowl……. Absolutely disgusting!!!!! All other the shrimp was SLIMY, like it was covered in egg whites. We had to throw away over half of the bowls to remove the slime and salvage what we could. Hoping neither of us get food poisoning lol.
I ordered the Tropical Mango smoothie and was very disappointed. The flavor was overwhelmingly dominated by turmeric, making it impossible to taste any mango or other fruit. Turmeric isn’t even listed in the name, so it was an unpleasant surprise.
I initially called the store and was told I could receive a replacement, but I couldn’t come in right away. They then said I could come in later for a refund. When I returned, the employee didn’t know how to process a refund and said the manager would call me. Despite following up multiple times over several days, I never received a call back until a week later—after my fifth attempt and only because an employee contacted the manager directly.
Eventually, I was told by the owner/manager that I would not receive a refund after all, only a complimentary item. The customer service throughout this experience was extremely poor, especially the lack of communication and failure to honor what I was initially told.
Overall, this experience has left me very disappointed in Freshii as a company, and I’m uncertain whether I will return particularly to this location.
Atmosphere: 1
Food: 1
Service: 1
We usually have a good experience at freshii but on our last visit the meal was disappointing and the bathroom was absolutely filthy! The checklist on the back of the door showed the last time it was cleaned was Aug 30. Today is September 14! Filthy sink, mirror and toilet. When I see a dirty bathroom, I wonder what their kitchen is like. Won't be returning unfortunately.
Atmosphere: 1
Food: 3
Service: 4
A good choice for lighter and healthier food selections.
Atmosphere: 3
Food: 3
Service: 4
Honored a promotion even though I made a mistake and didn't use the app by mistake.
Atmosphere: 5
Food: 5
Service: 5
Took my senior parents here, ordered three tex mex wraps with chicken. Was served bowls, when I stated I had ordered wraps. Server just smirked at me and handed me the order. Chicken was cold, food was bland, tons of rice. Spend $65 in total, I ate there a week ago and regret it. My parents bring it up and I say don't remind me please- I know. Was looking for a tasty healthy alternative. I never write reviews, wrote this one after a week. I don't think I'm ever gonna forget this location lol tbh.
Atmosphere: 3
Food: 2
Service: 2
Excellent mezze delight bowl- super fresh, dressing was really tasty, and my take out bowl was packed to the brim.
Food: 5
Ordered freshii paid $80 Got a bunch of extra vegetables and they Didn’t put any of it on the bowl wasn’t even halfway full. There was three small pieces of chicken multiple order Items missing. What a waste of money
Restaurantji Recommends
Fast service. Food is very fresh and lots of tasty options.
Atmosphere: 3
Food: 4
Service: 4
Ordered a build ur own burrito with a rice base lettuce and chicken and they didn’t even put rice which is the whole base of the burrito was just a lettuce wrap with chicken pieces…disappointing
Atmosphere: 1
Food: 1
Service: 1
Staff should need more trainee, doesn’t know talk and taking the order. Waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Paid 17 dollars for a Buddha bowl with chicken. Food was not fresh, pieces of corn in bowl4 pieces of chicken that were rubbery and tasted reheated. Did not get greeted or talked to. Dissapointed with food and service at this freshii. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately not the same quality as Freshii in Toronto.
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