Very greasy, overcooked prawns and lemon chicken didn't come with lemon sauce had sweet and sour instead. Definitely not worth the price.
Food: 1
Justin Holt
We almost didn't come here because of the negative reviews but I have to say that we had a great time and the food was delicious!
The service was fast and friendly. We will definitely stop back by on our next visit to Victoria!
Atmosphere: 5
Food: 5
Service: 5
Ryan Kostyra
We order form Jade Fountain quite regularly.And the food is usually quite good. This evening however was an exception!
The quality of the food was sub standard,chicken balls were dry,and not very fresh tasting. The meat in the assorted chow mein was dry/overcooked,and not very fresh as well.
Very disappointing indeed,which is unfortunate,because we are generally quite satisfied with the food at this restaurant.
Atmosphere: 4
Food: 2
Service: 3
Ken Victoria
New Set Dinner Menu
Atmosphere: 5
Food: 5
Service: 5
J Auchterlonie
My food was cold when served. Asked waitress to take it back and give me hot food. It came back barely warm, noodles undercooked, prawns were like shrimp with extra batter to make them look like prawns. I took a 3 minute walk and found great Chinese food that was hot, noodles were cooked, service excellent and all for almost half the price of the Jade Fountain
Atmosphere: 2
Food: 1
Service: 2
Lam Bui
My husband and I visited this restaurant for lunch today. Everything was going normally until my husband asked for a straw for me. Instead of responding, the staff member just said, “Huh?” and then walked away behind me (as my husband and I were sitting across from each other). As she walked away, she mumbled something under her breath and had an annoyed expression, as if she was complaining about my husband.
About 5 minutes later, when I was almost done with my meal, she came back, angrily placed two straws on the table, and walked away. What on earth was that about? We have no idea what just happened. The staff here are extremely unprofessional (most of them) and have a terrible attitude. I don’t want to use harsh words, but this behavior was unacceptable. We were paying customers, not beggars.
To make things even worse, shortly after, a Western mother and child arrived, and that same staff member was suddenly very friendly towards them. Is this because I am Asian? She is Asian too.
I’ve had frustrating experiences before, but I have never encountered such an unprofessional and rude server. Needless to say, I couldn’t enjoy my meal at all. I have been to this restaurant a few times before, but this will be my last visit.
In my 25+ years, I have never left a review for any business, but this experience was unacceptable enough to make me do so.
Atmosphere: 1
Service: 1
Jeremy Collins
You do not know how to make Beef Onion Ginger! It was so bad, that you need to take it off your menu. I'm so serious about this. If you read this, Do not order anything from a Chinese restaurant if they can't make a proper beef ginger hot pot. Just pure laziness in the kitchen.
Food: 1
Vy Nguyễn
The food is fine, but all the staff here are unbelievably rude. This is the third time they’ve had an attitude with us. I have eaten here three times, and not once have I felt respected.
Atmosphere: 1
Food: 3
Service: 1
Kate Kwong
I usually like to go there for tea and meals, especially their lobster and BC crab 🦀. The seafood is fresh and delicious, and the staff’s service attitude is friendly and highly recommended‼ ️
Good experience. The dim sum was great, the other Chinese food was mediocre. It feels like China in terms of restaurant decor and ambiance, and the service is fast.
Atmosphere: 5
Food: 4
Service: 5
Ugyen Choden
It’s a great place for Chinese food in Victoria, the menu is pretty decent not very exclusive but good choice of dimsum too. Service was quick and reasonable price as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dim Sum, Sliced Beef with Ginger and Green Onions
Kailee
‘Tis difficult dim sum’ing solo because there’s only so much room in my stomach, but now I have leftovers.
Their har gaw is the best because of all the shrimp stuffed in it. Appreciated how they made shoo mai fresh for me and put up with my Chin-glish.
Service: 5
Neil MacDonald
Absolutely a terrible terrible experience. We have tried Jade before and didn’t really like it but thought we’d try again and it was worse this time. The service was absolutely terrible. We asked for water never got it so we got up and got it ourselves. We asked for a fork never got it so got up and got it ourselves. The dim sum trays didn’t have much selection on them. The food was tasty the atmosphere the staff the service was absolutely terrible. We will never go back again.
Atmosphere: 1
Service: 1
torontoclarinetist
Very good flavours. Bring friends and make sure you have some time to nap after your meal. Best hours are around 11:15-12:15. After that, you get leftovers.
Very greasy, overcooked prawns and lemon chicken didn't come with lemon sauce had sweet and sour instead. Definitely not worth the price.
Food: 1
We almost didn't come here because of the negative reviews but I have to say that we had a great time and the food was delicious!
The service was fast and friendly. We will definitely stop back by on our next visit to Victoria!
Atmosphere: 5
Food: 5
Service: 5
We order form Jade Fountain quite regularly.And the food is usually quite good. This evening however was an exception!
The quality of the food was sub standard,chicken balls were dry,and not very fresh tasting. The meat in the assorted chow mein was dry/overcooked,and not very fresh as well.
Very disappointing indeed,which is unfortunate,because we are generally quite satisfied with the food at this restaurant.
Atmosphere: 4
Food: 2
Service: 3
New Set Dinner Menu
Atmosphere: 5
Food: 5
Service: 5
My food was cold when served. Asked waitress to take it back and give me hot food. It came back barely warm, noodles undercooked, prawns were like shrimp with extra batter to make them look like prawns. I took a 3 minute walk and found great Chinese food that was hot, noodles were cooked, service excellent and all for almost half the price of the Jade Fountain
Atmosphere: 2
Food: 1
Service: 2
My husband and I visited this restaurant for lunch today. Everything was going normally until my husband asked for a straw for me. Instead of responding, the staff member just said, “Huh?” and then walked away behind me (as my husband and I were sitting across from each other). As she walked away, she mumbled something under her breath and had an annoyed expression, as if she was complaining about my husband.
About 5 minutes later, when I was almost done with my meal, she came back, angrily placed two straws on the table, and walked away. What on earth was that about? We have no idea what just happened. The staff here are extremely unprofessional (most of them) and have a terrible attitude. I don’t want to use harsh words, but this behavior was unacceptable. We were paying customers, not beggars.
To make things even worse, shortly after, a Western mother and child arrived, and that same staff member was suddenly very friendly towards them. Is this because I am Asian? She is Asian too.
I’ve had frustrating experiences before, but I have never encountered such an unprofessional and rude server. Needless to say, I couldn’t enjoy my meal at all. I have been to this restaurant a few times before, but this will be my last visit.
In my 25+ years, I have never left a review for any business, but this experience was unacceptable enough to make me do so.
Atmosphere: 1
Service: 1
You do not know how to make Beef Onion Ginger! It was so bad, that you need to take it off your menu. I'm so serious about this. If you read this, Do not order anything from a Chinese restaurant if they can't make a proper beef ginger hot pot. Just pure laziness in the kitchen.
Food: 1
The food is fine, but all the staff here are unbelievably rude. This is the third time they’ve had an attitude with us. I have eaten here three times, and not once have I felt respected.
Atmosphere: 1
Food: 3
Service: 1
I usually like to go there for tea and meals, especially their lobster and BC crab 🦀. The seafood is fresh and delicious, and the staff’s service attitude is friendly and highly recommended‼ ️
Atmosphere: 5
Food: 5
Service: 5
Awesome place for dim sum.!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good experience. The dim sum was great, the other Chinese food was mediocre. It feels like China in terms of restaurant decor and ambiance, and the service is fast.
Atmosphere: 5
Food: 4
Service: 5
It’s a great place for Chinese food in Victoria, the menu is pretty decent not very exclusive but good choice of dimsum too. Service was quick and reasonable price as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dim Sum, Sliced Beef with Ginger and Green Onions
‘Tis difficult dim sum’ing solo because there’s only so much room in my stomach, but now I have leftovers.
Their har gaw is the best because of all the shrimp stuffed in it. Appreciated how they made shoo mai fresh for me and put up with my Chin-glish.
Service: 5
Absolutely a terrible terrible experience. We have tried Jade before and didn’t really like it but thought we’d try again and it was worse this time. The service was absolutely terrible. We asked for water never got it so we got up and got it ourselves. We asked for a fork never got it so got up and got it ourselves. The dim sum trays didn’t have much selection on them. The food was tasty the atmosphere the staff the service was absolutely terrible. We will never go back again.
Atmosphere: 1
Service: 1
Very good flavours. Bring friends and make sure you have some time to nap after your meal. Best hours are around 11:15-12:15. After that, you get leftovers.
Atmosphere: 5
Food: 4
Service: 5
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