Ordered pizza tonight, and there is not enough cheese on it to even hold the toppings together! You take a bite and everything literally falls off.
Lily-Anne Gale
KARA was so lovely over the phone! Definitely need a raise. She was very well spoken and was able to help me find the pizza I wanted, she’s so sweet and definitely cares about customers!
Service: 5
Stacey Allan
Although the pizza is good, the new $5 service fee comes out of your delivery drivers tip.
Atmosphere: 1
Food: 5
Service: 2
Ekaterina Moiseeva
Bad customer service: I ordered a vegan Mediterranean pizza by phone, making sure that it is dairy-free. But is was made as a usual pizza, which I realized only at home. I came back to ask to make the right order. However their policy is that I had to use my phone and place a new order. I didn’t bring my phone with me and had to drive back home and to the store again. Yes, it was very frustrating. Overall the order was made right, I was not charged for it. I was also offered a credit of 12$ for future orders.
Too much hustle that it caused with not being able to re-make the order right away, resulted in the loss of a regular customer.
Mistakes happen, however it is all about how you promptly make things right for the customer.
Atmosphere: 5
Food: 5
Service: 2
M J
Meat free hot honey pepperoni oh my, this is so delicious. Very easy to call up and order, doesn't take long until it's ready, and is always cooked well. Love how they have so many vegetarian options.
Food: 5
Service: 5
Sanjay I
Excellent curry pizza and prepared well. Generous curry sauce made it really delicious. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Rishi Savera
Very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tropical Hawaiian
Melissa Uyesugi
Always delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Cheese Bread, Chicken Club
K Shines
Fast, friendly and delicious. Always a good experience.
Chad Ballard
Placed an order for delivery was told it was available. Then received a call back 5 minutes later and told that it was not possible. Perhaps Panago should work on the left hand talking with the right hand. Since I can’t reply to the comment from the owner. I’m curious about the incorrect email address you shared for me to reply to. Was that a typo? Or from a third party respondent??
Terrible food poisoning from the pizza ordered last night.
Food: 1
anand zutshi
Useless service. No sense of who's in the lineup. Absolutely abysmal management. Made us wait for more than 1 hour as the person did not put the name in the list after promising delivery in 30 minutes. Poor skills.
Melanie McDonald
We ordered online for pickup and when I arrived multiple staff greeted me. The person who took my payment was friendly and efficient and on seeing I was struggling to carry everything, immediately began to help and carried my order out to the car in the pouring rain. I never expect much service-wise at fast food type establishments, and it really surprised me (enough to leave a review which I’ve never done for a fast food type place).The pizza was really good too and we very much appreciate the many great vegan options!
Ordered pizza tonight, and there is not enough cheese on it to even hold the toppings together! You take a bite and everything literally falls off.
KARA was so lovely over the phone! Definitely need a raise. She was very well spoken and was able to help me find the pizza I wanted, she’s so sweet and definitely cares about customers!
Service: 5
Although the pizza is good, the new $5 service fee comes out of your delivery drivers tip.
Atmosphere: 1
Food: 5
Service: 2
Bad customer service: I ordered a vegan Mediterranean pizza by phone, making sure that it is dairy-free. But is was made as a usual pizza, which I realized only at home.
I came back to ask to make the right order. However their policy is that I had to use my phone and place a new order. I didn’t bring my phone with me and had to drive back home and to the store again.
Yes, it was very frustrating.
Overall the order was made right, I was not charged for it.
I was also offered a credit of 12$ for future orders.
Too much hustle that it caused with not being able to re-make the order right away, resulted in the loss of a regular customer.
Mistakes happen, however it is all about how you promptly make things right for the customer.
Atmosphere: 5
Food: 5
Service: 2
Meat free hot honey pepperoni oh my, this is so delicious. Very easy to call up and order, doesn't take long until it's ready, and is always cooked well. Love how they have so many vegetarian options.
Food: 5
Service: 5
Excellent curry pizza and prepared well. Generous curry sauce made it really delicious. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tropical Hawaiian
Always delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Cheese Bread, Chicken Club
Fast, friendly and delicious. Always a good experience.
Placed an order for delivery was told it was available. Then received a call back 5 minutes later and told that it was not possible. Perhaps Panago should work on the left hand talking with the right hand. Since I can’t reply to the comment from the owner. I’m curious about the incorrect email address you shared for me to reply to. Was that a typo? Or from a third party respondent??
Service: 1
Restaurantji Recommends
Good pizza
nice staff ,quick food ,
Atmosphere: 5
Food: 5
Service: 5
Terrible food poisoning from the pizza ordered last night.
Food: 1
Useless service. No sense of who's in the lineup. Absolutely abysmal management. Made us wait for more than 1 hour as the person did not put the name in the list after promising delivery in 30 minutes. Poor skills.
We ordered online for pickup and when I arrived multiple staff greeted me. The person who took my payment was friendly and efficient and on seeing I was struggling to carry everything, immediately began to help and carried my order out to the car in the pouring rain. I never expect much service-wise at fast food type establishments, and it really surprised me (enough to leave a review which I’ve never done for a fast food type place).The pizza was really good too and we very much appreciate the many great vegan options!
Loading...