Serious Coffee Millstream Village

First, they called that a Latte was up. But a couple minutes later, called over to me that it was actually my Mocha. Then, she forgot my sausage roll in the microwave and only remembered when I got up and asked about 10 minutes later.

But, she and the other employee were very friendly and welcoming.

The Mocha was served in a huge mug since I was eating in. It was really good.

the best coffee ever. I'm going back today.

Great location. Love the layout, very relaxing. Also love the extended Friday hours. Staff always very friendly. Great place!

We were told their cash register was being re-programmed and hence could not sell us gift certificates. I don't buy that excuse as they sold us coffee and food fine. Lazy? Too busy? Didn't want to? I don't know, but there's about $150 spent somewhere else...

Paul: Dec. 10. Phone number unassigned...

Egg nog latte was good, but could have been less sweet and hotter. My friend said her Matcha was one of the best but she was asked about how much sweetener she wanted added to her Matcha but I was not asked (I think I needed more coffee to realize that I could have asked for less sweetener😅). Good customer service and friendly too!

Very pleasant neighbourhood cafe to sit and do quiet work for a bit on a weekday morning. I was surprised by the size of the large flat white - it's Seriously large. It tastes more like a strong latte than a flat white which is fine by me. It's a decent tasting cup.

Great fresh made coffee. Good breakfast sandwich. Enjoyed an outside table that was pet friendly seating

Atmosphere: 5

Food: 5

Service: 5

The folks who work at this cafe are nothing short of entirely incredible. Even when it is, and I cannot stress this enough, insanely busy they still take the time to provide great customer service and work their hardest to keep drinks moving. The staff on shift during the afternoon of Saturday, October 5th were clearly dealing with quite a bit of a rush and I still had a great experience :)
Major kudos, from one customer service employee to two others. If you're looking for a nice place to have a quick drink and listen to some live music, I always recommend Serious on Millstream. Drinks are a bit pricey, but the quality is worth it imo.

Atmosphere: 5

Food: 5

Service: 5

What a lovely coffee shop. The coffee is delicious and the atmosphere is comfy with a live acoustic guitarist playing serenely in the background. I also loved seeing that this is a Veteran Owned business. Thank you for your service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

Love the food and coffee here. The service is always amazing too. ?

Atmosphere: 5

Food: 5

Service: 5

Great atmosphere to chill and have a good coffee and a snack. Really good service and high quality products. Don't miss the Friday nights open mic!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tuna Salad Sandwich, Iced Latte

Doesn't feel like a chain

Atmosphere: 5

Food: 3

Service: 5

Dropped in the shop today for a Chai Tea latte and a muffin. Staff was friendly and helpful even though they were changing shifts she still helped me out quickly.

Atmosphere: 5

Food: 5

Service: 5

no food for me, but the Mocha is always a delight

Atmosphere: 5

Service: 5

Requested to warm up the chocolate cake, but received a Melted chocolate cake

Edit:
Thanks for the response Paul. I appreciate your engagement with customer feedback.

In response to your question, I consumed the cake because I had paid for it.

Could you please shed some light on why a visibly melted cake was still served to customer.

I hope this feedback helps in ensuring better experience for your future customers.

Service: 1