In the store an Indian girl Harman is so nice with me and always give service in a very good way. She has a lovely smile 🥰
Atmosphere: 5
Food: 5
Service: 5
Lisa SPRiTe
First time in ages I had exceptional service at a Tim Hortons. The cashier actually talked to me. I ordered an americano. She told me that as a child an Americano sounded so special so her Mom ordered her one. At eight she wasn’t thrilled, but now it’s her favourite order. It was cool being able to hold a conversation. Nowadays there isn’t much chat. I had had a crazy morning, and so happy I went… it was a last minute thing.
The store was clean. Garbage bin, wasn’t overflowing, and tables were clean -first time in ever. Floor wasn’t a sticky mess. Will definitely come in again if I see this darling girl serving.
I didn’t get her name, but she has a black cat. We discussed cats - I bought the new hallowe’en mug.
Atmosphere: 5
Service: 5
Randall Alexander
Edit: They deleted their reply... Good thing I screenshot it first and posted it. It's just a canned response.
I'm done with Tim's from now on... Dirty dirty dirty!!!! Flys in the display landing on the food, behind the counter is a cockroach playground. The tables are filthy, the floor is sticky, the garbage is over flowing / fly breading ground, the food is just no longer food. A breakfast sandwich is what? Cold chunk of egg with unmelted cheese.
When you order chill, they add water to the heated container and spoon extra water into your bowl. When you question it, chilli soup!! Chilli soup!! No, chilli!!! Someone who has never seen chilli is serving it to you and telling you what it's supposed to be??
I've seen workers come out of the bathroom with no obvious signs of washing their hands.
No more!! I'm done. NEVER!! Dirty and discussing!!
Why is the owner making fake apologies? Nothing done about the problems. Look at the dates of these other complaints...
Stop getting this crap...
Edit: Another FAKE attempt at an apology - Just a watered down canned response just like their chilli soup. :)
Go somewhere else. I am now going to Starbucks even though I disagree with their political opinions. At least I know I won't get sick or eat fly eggs that will soon be maggots while I'm trying to have a morning apple fritter.
You can tell that the 'good reviews' are fake.
Atmosphere: 1
Food: 1
Service: 1
Natalie Alexa
I went through Tim’s, island highway location at about 8:15am, Everything was great except when we got too the window, we got handed our food and drinks, but then as we drove away and tasted our food and drinks. The Caramel ice coffee with extra caramel, Had no Caramel, Or sugar. It was so bitter. Then they also didn’t add sugar into our medium dark roast. And last but not least, The bagel I had gotten was burnt, Only butter when I paid the extra for the cream cheese.
Unfortunately this was a bad experience and a waste of my money and time. Definitely prefer the Langford,Westshore location
Atmosphere: 1
Food: 1
Service: 2
summer ate a child
Worst Tims I have been to. Incorrect items.
Atmosphere: 1
Food: 1
Service: 1
Andrea Modesto
Terrible service. Rude staff that are always rushing you. They barely speak or understand English. They charge you wrong and get mad when you ask. Your order is basically thrown out the window at you. Also don't assume debit everytime. I want to scan my tims card for rewards first!
Atmosphere: 2
Food: 3
Service: 1
Shamrock Atleo
Happy customer service
Atmosphere: 5
Food: 5
Service: 5
frida furalo
I have being in this timmie multiple times and every time I get the best service .
Atmosphere: 5
Food: 5
Service: 5
V.I. Outdoors
Used to be a good place to go for coffee. Now the orders are often wrong due to language barriers. Can't be bothered anymore.
Went through the drive through and ordered a chicken bacon ranch wrap and an ice capp. Went i got to the window, I was only handed the wrap. I said I also ordered an ice capp. The lady at the window said that it didn't get rung in and thats all. No apology or offer to make it quickly. Terrible customer service. This location always messes up my order. Will avoid this location in the future.
Food: 2
Service: 1
Comfort Alabi
The best breakfast ever
Atmosphere: 5
Food: 5
Service: 5
Olubukola Alabi
Great tim and and awesome team
Atmosphere: 5
Food: 5
Service: 5
allie appel
I’ve been going here for years, it’s my go to every morning on the way to work however more than 5 times now they’ve given me milk when I’ve ordered almond milk or oat milk. I have a mild allergy and don’t have the time to wait for another to be made due to work. Once, twice- maybe three times- I get it, but not more than 5 times. It says on your website you follow allergen protocol however this is extremely false. The customer service is always immaculate, especially by the older lady who tends to work early mornings on the right speaker box of the drive thru, love her to death but you guys need to seriously train your workers on the importance of getting the correct milk made in drinks, especially in my case when I CANNOT have dairy.
Atmosphere: 5
Food: 1
Service: 5
Alex
Not the best location. In my experience, the staff can be rude and often times my order is wrong. I won't be going back to this location.
In the store an Indian girl Harman is so nice with me and always give service in a very good way. She has a lovely smile 🥰
Atmosphere: 5
Food: 5
Service: 5
First time in ages I had exceptional service at a Tim Hortons. The cashier actually talked to me. I ordered an americano. She told me that as a child an Americano sounded so special so her Mom ordered her one. At eight she wasn’t thrilled, but now it’s her favourite order. It was cool being able to hold a conversation. Nowadays there isn’t much chat. I had had a crazy morning, and so happy I went… it was a last minute thing.
The store was clean. Garbage bin, wasn’t overflowing, and tables were clean -first time in ever. Floor wasn’t a sticky mess. Will definitely come in again if I see this darling girl serving.
I didn’t get her name, but she has a black cat. We discussed cats - I bought the new hallowe’en mug.
Atmosphere: 5
Service: 5
Edit: They deleted their reply... Good thing I screenshot it first and posted it. It's just a canned response.
I'm done with Tim's from now on... Dirty dirty dirty!!!! Flys in the display landing on the food, behind the counter is a cockroach playground. The tables are filthy, the floor is sticky, the garbage is over flowing / fly breading ground, the food is just no longer food. A breakfast sandwich is what? Cold chunk of egg with unmelted cheese.
When you order chill, they add water to the heated container and spoon extra water into your bowl. When you question it, chilli soup!! Chilli soup!! No, chilli!!! Someone who has never seen chilli is serving it to you and telling you what it's supposed to be??
I've seen workers come out of the bathroom with no obvious signs of washing their hands.
No more!! I'm done. NEVER!!
Dirty and discussing!!
Why is the owner making fake apologies? Nothing done about the problems. Look at the dates of these other complaints...
Stop getting this crap...
Edit: Another FAKE attempt at an apology - Just a watered down canned response just like their chilli soup. :)
Go somewhere else. I am now going to Starbucks even though I disagree with their political opinions. At least I know I won't get sick or eat fly eggs that will soon be maggots while I'm trying to have a morning apple fritter.
You can tell that the 'good reviews' are fake.
Atmosphere: 1
Food: 1
Service: 1
I went through Tim’s, island highway location at about 8:15am, Everything was great except when we got too the window, we got handed our food and drinks, but then as we drove away and tasted our food and drinks. The Caramel ice coffee with extra caramel, Had no Caramel, Or sugar. It was so bitter. Then they also didn’t add sugar into our medium dark roast. And last but not least, The bagel I had gotten was burnt, Only butter when I paid the extra for the cream cheese.
Unfortunately this was a bad experience and a waste of my money and time. Definitely prefer the Langford,Westshore location
Atmosphere: 1
Food: 1
Service: 2
Worst Tims I have been to. Incorrect items.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Rude staff that are always rushing you. They barely speak or understand English. They charge you wrong and get mad when you ask. Your order is basically thrown out the window at you. Also don't assume debit everytime. I want to scan my tims card for rewards first!
Atmosphere: 2
Food: 3
Service: 1
Happy customer service
Atmosphere: 5
Food: 5
Service: 5
I have being in this timmie multiple times and every time I get the best service .
Atmosphere: 5
Food: 5
Service: 5
Used to be a good place to go for coffee. Now the orders are often wrong due to language barriers. Can't be bothered anymore.
Atmosphere: 1
Food: 1
Service: 1
They all r super friendly nd fast service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went through the drive through and ordered a chicken bacon ranch wrap and an ice capp. Went i got to the window, I was only handed the wrap. I said I also ordered an ice capp. The lady at the window said that it didn't get rung in and thats all. No apology or offer to make it quickly. Terrible customer service. This location always messes up my order. Will avoid this location in the future.
Food: 2
Service: 1
The best breakfast ever
Atmosphere: 5
Food: 5
Service: 5
Great tim and and awesome team
Atmosphere: 5
Food: 5
Service: 5
I’ve been going here for years, it’s my go to every morning on the way to work however more than 5 times now they’ve given me milk when I’ve ordered almond milk or oat milk. I have a mild allergy and don’t have the time to wait for another to be made due to work. Once, twice- maybe three times- I get it, but not more than 5 times. It says on your website you follow allergen protocol however this is extremely false. The customer service is always immaculate, especially by the older lady who tends to work early mornings on the right speaker box of the drive thru, love her to death but you guys need to seriously train your workers on the importance of getting the correct milk made in drinks, especially in my case when I CANNOT have dairy.
Atmosphere: 5
Food: 1
Service: 5
Not the best location. In my experience, the staff can be rude and often times my order is wrong. I won't be going back to this location.
Atmosphere: 3
Food: 2
Service: 1
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