Fuzzy's Taco Shop Tests Full-Service Model After Tough Year

Fuzzy's Taco Shop opened a game-changing location in Sugar Land, Texas, on June 16 that ditches the traditional counter-order model for full table service. Unlike typical Fuzzy's restaurants where customers order at counters and grab food from pickup windows, the new Houston-area spot features "Tacotenders" who take orders tableside using handheld tablets. It's a bold move for the 115-unit chain after a brutal year that saw sales plummet nearly 15% and unit count drop 11%.