Disappointed to say the least the ice cream wasn’t made properly, the employee was least bothered to even ask what I wanted. It felt like so much pressure to just ask for a sample and decide if I wanted that, the loud music made it so hard to hear the person and for the person to actually even listen. Wanted to take it to go but wasn’t even asked if I wanted that and felt forever to ask for a lid. Not to mention the ice cream literally has no toppings except the m&ms paid more than $10 to get nothing but a bad tasting ice cream. Edit: The manager followed up and was kind enough understanding the situation and offered to make the ice cream and make it right. That was really sweet and I appreciate that since I got the ice cream after a few days from my initial visit and she remembered me, also gave me the sample for churro ice cream!! Made my experience better
Ana Lopez
This one's weird don't go here. No help. No Restroom. They also don't give samples!
Mark Colt
Julian is the best. To corporate: plz give him a raise. Best, Mark
Nicholas Siordia
I spent $12-13 on my birthday cake remix and it included hardly any brownie. Just sprinkles and cream.. no fudge and skimped on brownies. Disappointing experience.
Katherine Sanchez
The ice cream always tastes well and the location is very clean easy to walk . The only problem are all the young employees. The customer service is very poorly they rarely show manners and when it comes to asking for samples they always seemed bothered. Customers should be able to taste different flavors to know what they need or to try something new.
B M
Came in to get my daughter, mom and me ice cream instead got attitude, rude customer service and left with nothing but disappointment because of the unhappy women behind the counter lady.Now I know why the place was empty….
Courtney B
Absolutely adore this place- ice cream and service are both top notch. Parking can be a bit difficult but its worth it
Cami Bear
Horrible Costumer Service, asked for fudge on my ice cream and they said no, even though it come's with fudge, ice cream is overpriced and tased okay. Never will come back again, go to After's ice cream it's better.
Atmosphere: 1
Food: 1
Service: 1
Polly's Experiences
Ice cream was sour...bad milk used in the making of the ice cream
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chipper - Ready Now
Kevin Chen
Ordered two of the Gotta Have it size bowls. Each of the GHI bowl is enough to share with two people. One bowl had Pineapple Coconut and Sweet Cream with roasted almond toppings. The second bowl had Vanilla and Chocolate with brownie toppings. The bowl with pineapple coconut and sweet cream was not too sweet, very creamy and you can taste the coconut and the pineapple chunks. This is a great combo if you want something fruity and the roasted almonds gave this a nice crunch to them. The bowl with vanilla and chocolate was a very safe, classic, and easy pick choice for someone that wants an ice cream fill and might be too overwhelmed by the other flavors. Topped with brownie pieces, this is a great chocolatey option that doesn't feel too chocolatey. Staff are really nice and patient while you order. They are no longer offering samples to try. Location is busy right along Main St and there is a nearby free parking garage that is time-limited.
Parking: Parking garage structure across the street. Does have a time limit but enough time to order and enjoy.
Delicious ? super recommended, I will definitely return
Poly Gone
This is a nice Cold Stone it's clean and the staff is friendly. The large "Gotta Have It" is only $1 more than the small "Like It". They have a few tables outside for seating.
Shira Yuki
The Asian girl who worked here tonight 5/12/2023 at 7pm was a rude b****. Learn to treat your customers better
M R
Curbside pickup order. Friendly and efficient!
Michael Navarro
Great place to get premium ice cream with outstanding ingredients with friendly staff ?
Disappointed to say the least the ice cream wasn’t made properly, the employee was least bothered to even ask what I wanted. It felt like so much pressure to just ask for a sample and decide if I wanted that, the loud music made it so hard to hear the person and for the person to actually even listen. Wanted to take it to go but wasn’t even asked if I wanted that and felt forever to ask for a lid. Not to mention the ice cream literally has no toppings except the m&ms paid more than $10 to get nothing but a bad tasting ice cream.
Edit: The manager followed up and was kind enough understanding the situation and offered to make the ice cream and make it right. That was really sweet and I appreciate that since I got the ice cream after a few days from my initial visit and she remembered me, also gave me the sample for churro ice cream!! Made my experience better
This one's weird don't go here. No help. No Restroom. They also don't give samples!
Julian is the best.
To corporate: plz give him a raise.
Best, Mark
I spent $12-13 on my birthday cake remix and it included hardly any brownie. Just sprinkles and cream.. no fudge and skimped on brownies. Disappointing experience.
The ice cream always tastes well and the location is very clean easy to walk . The only problem are all the young employees. The customer service is very poorly they rarely show manners and when it comes to asking for samples they always seemed bothered. Customers should be able to taste different flavors to know what they need or to try something new.
Came in to get my daughter, mom and me ice cream instead got attitude, rude customer service and left with nothing but disappointment because of the unhappy women behind the counter lady.Now I know why the place was empty….
Absolutely adore this place- ice cream and service are both top notch. Parking can be a bit difficult but its worth it
Horrible Costumer Service, asked for fudge on my ice cream and they said no, even though it come's with fudge, ice cream is overpriced and tased okay. Never will come back again, go to After's ice cream it's better.
Atmosphere: 1
Food: 1
Service: 1
Ice cream was sour...bad milk used in the making of the ice cream
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chipper - Ready Now
Ordered two of the Gotta Have it size bowls. Each of the GHI bowl is enough to share with two people. One bowl had Pineapple Coconut and Sweet Cream with roasted almond toppings. The second bowl had Vanilla and Chocolate with brownie toppings. The bowl with pineapple coconut and sweet cream was not too sweet, very creamy and you can taste the coconut and the pineapple chunks. This is a great combo if you want something fruity and the roasted almonds gave this a nice crunch to them. The bowl with vanilla and chocolate was a very safe, classic, and easy pick choice for someone that wants an ice cream fill and might be too overwhelmed by the other flavors. Topped with brownie pieces, this is a great chocolatey option that doesn't feel too chocolatey. Staff are really nice and patient while you order. They are no longer offering samples to try. Location is busy right along Main St and there is a nearby free parking garage that is time-limited.
Parking: Parking garage structure across the street. Does have a time limit but enough time to order and enjoy.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious ? super recommended, I will definitely return
This is a nice Cold Stone it's clean and the staff is friendly. The large "Gotta Have It" is only $1 more than the small "Like It". They have a few tables outside for seating.
The Asian girl who worked here tonight 5/12/2023 at 7pm was a rude b****. Learn to treat your customers better
Curbside pickup order. Friendly and efficient!
Great place to get premium ice cream with outstanding ingredients with friendly staff ?
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