Fast service friendly workers YOUR HORCHATA IS ALWAYS FLAT. PLEASE TAKE THE TIME TO REFILL IT. I hate having to always ask but that seems to be the case at this location
Brazil Combat
I wanted to get a dinner and decided to go with them. I had pollo loco from other locations, but this one was horrible. I see as a waste of my money, flavor was awful, food seems very past fresh, everything tasted funny. I did not want to call them back and make a scene, I had to throw all food away since it was that horrible. Waste of my money, food taste horrible and not fresh. Unfortunately I had to throw away, first time in my life and very disappointed as this was the only location that I threw away any food. Please take some actions before is too late.
Atmosphere: 3
Food: 1
Service: 3
Ian Taboada
Very lovely staff. The quesadillas are fire 🔥
Atmosphere: 5
Food: 5
Service: 5
Angel G
I like the speed and simplicity of service here, but, they always give drive thru customers smaller portions with not so fresh quality.
My avocados are always browned and mushy, close to going bad. Chicken can sometimes be tough and taste likes it’s been out for too long.
They should definitely consider treating drive thru with fresher quality foods 🤔 Everything else is good tho.
Atmosphere: 3
Food: 3
Service: 3
Benjamin Binder
Best El Polo Loco I've ever visited.
Atmosphere: 3
Food: 5
Service: 5
Andrew B
Do not buy your food here late, they will mess it up on purpose. We ordered the mash potatoes as a side and seems like the gravy was deliberately diluted with something else because it was soupy and tasted TERRIBLE. Been eating pollo loco for years, never had this problem. Went today 7/20/25 @10:30pm, didn’t want to bring this up to the drive thru because it felt like the guy did it deliberately because we showed up while they were cleaning up. Shame to throw away hard earned money. Chicken felt old as well. If I could post a video to show how diluted the gravy was I totally would but I’m only being allowed to upload a photo
Atmosphere: 1
Food: 1
Service: 1
Maxwell Meza
I think I got overcharged on my bill, because I'm not from this area. I didn't want to make an issue. However, for a 3-piece meal and a drink, I paid over 30 dollars. The girl was rude and had no patience for working the drive-thru. They need to send a secret shopper to see and fully understand the dynamics of this restaurant. Maybe it was just an off day for that person. However, it is still no excuse for an employee to treat a customer in an unfriendly attitude.
Atmosphere: 3
Food: 4
Service: 1
Blanca Astorga
Yummy and fast
Atmosphere: 5
Food: 4
Service: 4
jonathan
The food took long
Atmosphere: 5
Food: 5
Service: 5
Elsbe Pena
Nathan provide great guest service on drivethur . He place my order very accurate, was very nice and my order was fast . Thank you Nathan you doing a great job
Whenever we go to this location we always never seem to get something from our order whether it’s silverware, tortillas, and our sauces. The bowls are never filled to the top unlike other locations. We began avoiding this place due to the inconsistency.
Atmosphere: 2
Food: 3
Service: 2
Ferh
REALLY BAD
Atmosphere: 1
Food: 1
Service: 1
Jo So
While the food quality is acceptable, the chicken portion sizes appear to be below the expected industry standards. Furthermore, the service and management teams could benefit from additional training in customer service protocols. A 23-minute wait time for a basic salad, especially one with a limited amount of chicken, is not deemed satisfactory.
Atmosphere: 2
Food: 4
Service: 1
Bonnie Lopez
No Chicken ready. A lot of people waiting inside and Drive Thru. Did not Order
Atmosphere: 1
Food: 1
Service: 1
Ronnie Chaffino
taco crunchy taco Tuesdays are off the hook.. crunchy only i think
Fast service friendly workers
YOUR HORCHATA IS ALWAYS FLAT. PLEASE TAKE THE TIME TO REFILL IT. I hate having to always ask but that seems to be the case at this location
I wanted to get a dinner and decided to go with them. I had pollo loco from other locations, but this one was horrible. I see as a waste of my money, flavor was awful, food seems very past fresh, everything tasted funny. I did not want to call them back and make a scene, I had to throw all food away since it was that horrible. Waste of my money, food taste horrible and not fresh. Unfortunately I had to throw away, first time in my life and very disappointed as this was the only location that I threw away any food. Please take some actions before is too late.
Atmosphere: 3
Food: 1
Service: 3
Very lovely staff. The quesadillas are fire 🔥
Atmosphere: 5
Food: 5
Service: 5
I like the speed and simplicity of service here, but, they always give drive thru customers smaller portions with not so fresh quality.
My avocados are always browned and mushy, close to going bad. Chicken can sometimes be tough and taste likes it’s been out for too long.
They should definitely consider treating drive thru with fresher quality foods 🤔 Everything else is good tho.
Atmosphere: 3
Food: 3
Service: 3
Best El Polo Loco I've ever visited.
Atmosphere: 3
Food: 5
Service: 5
Do not buy your food here late, they will mess it up on purpose. We ordered the mash potatoes as a side and seems like the gravy was deliberately diluted with something else because it was soupy and tasted TERRIBLE. Been eating pollo loco for years, never had this problem. Went today 7/20/25 @10:30pm, didn’t want to bring this up to the drive thru because it felt like the guy did it deliberately because we showed up while they were cleaning up. Shame to throw away hard earned money. Chicken felt old as well. If I could post a video to show how diluted the gravy was I totally would but I’m only being allowed to upload a photo
Atmosphere: 1
Food: 1
Service: 1
I think I got overcharged on my bill, because I'm not from this area. I didn't want to make an issue. However, for a 3-piece meal and a drink, I paid over 30 dollars. The girl was rude and had no patience for working the drive-thru. They need to send a secret shopper to see and fully understand the dynamics of this restaurant. Maybe it was just an off day for that person. However, it is still no excuse for an employee to treat a customer in an unfriendly attitude.
Atmosphere: 3
Food: 4
Service: 1
Yummy and fast
Atmosphere: 5
Food: 4
Service: 4
The food took long
Atmosphere: 5
Food: 5
Service: 5
Nathan provide great guest service on drivethur . He place my order very accurate, was very nice and my order was fast . Thank you Nathan you doing a great job
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Whenever we go to this location we always never seem to get something from our order whether it’s silverware, tortillas, and our sauces.
The bowls are never filled to the top unlike other locations. We began avoiding this place due to the inconsistency.
Atmosphere: 2
Food: 3
Service: 2
REALLY BAD
Atmosphere: 1
Food: 1
Service: 1
While the food quality is acceptable, the chicken portion sizes appear to be below the expected industry standards. Furthermore, the service and management teams could benefit from additional training in customer service protocols. A 23-minute wait time for a basic salad, especially one with a limited amount of chicken, is not deemed satisfactory.
Atmosphere: 2
Food: 4
Service: 1
No Chicken ready. A lot of people waiting inside and Drive Thru. Did not Order
Atmosphere: 1
Food: 1
Service: 1
taco crunchy taco Tuesdays are off the hook.. crunchy only i think
Atmosphere: 4
Food: 4
Service: 4
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