Food is good service is awesome an place is very nice. I love the new ordering system may take a lil longer but it's good
Atmosphere: 5
Food: 5
Service: 5
Stephen Lam
I should have learned from the few times going here and check the bag before I left. This time around a salad was left out. Before the visit today was a side of rice was missing. It was fairly busy todY Round 530pm.
The initial concern was that they gave flour tortilla when One of the family members has gluten intolerance. For any future visitors. Please make sure your orders correct before you head out as well to ensure any food allergies as well as complete order because you cannot expect whoever leads this team to be honest in ensuring the order is correct
Food: 1
Service: 1
Dina Molina
Very bad service
Service: 1
Alfredo Echeveria de los santos
The people have bad actitude maybe some bady can show to the workers little good actitude to serve
Atmosphere: 4
Food: 5
Service: 1
Max F Tennies
Small, scrawny pieces of chicken. Not good value. I used to love Pollo loco and used to go all the time. Ordered the 2 piece combo. Now the pieces of chicken are so small and scrawny with barely any meat on them. It's good if you like little bird bones. Way too expensive for what you get now. Drive-thru service was good.
Atmosphere: 2
Food: 2
Service: 4
Lilian Mash
Super nice people just double check your order is correct before leaving
Atmosphere: 5
Food: 5
Service: 4
Jasmine Del Real
I originally found a hair on my food and upon examining the food farther to take a picture. I see a DEAD BUG in my bowl. I’m so disgusted. My kids already ate their meal and now I’m worried if they consumed anything. do not come to this place.
Atmosphere: 1
Food: 1
Service: 1
Angela To
Be careful when you order on the app for pickup. Sometimes they short change you on stuff. Was suppose to get 12 tortilla wraps and ended up with only 6. Always check the order before you leave. One time I caught them forgetting my salad dressing or they give you less sauce if you aren’t there to ask for it.
John Wayne Bebout
I ordered a two-piece combo beans and rice flour tortillas haven't been here a long time didn't realize that everything is ordered by computer not only that after I got my food the flour tortilla was hard as a rock on the edges didn't want to make a big fuss about it when I asked the person on top and a mask over his face couldn't understand where he was saying had to ask him like three or four times and finally he said it's an extra charge nice to have no problem with that I didn't bring up the tortillas hard as a rock though for you guys at your establishment keep an eye on your tortillas something this long to be something huge.
What does it take now a days to perform at an all time low level of customers service? Takes nothing, no skills, no experience, no knowledge. This is what you can expect here at the Alhambra drive thru. A recent experience with a Female worker, talking back with a bad attitude. Pollo Loco should relocate her away from customer engagement.
Atmosphere: 1
Food: 1
Service: 1
charles Moore
Wierd voice at the intercom bad for business
Atmosphere: 5
Food: 5
Service: 5
Dianna Neace
The service was great. I ordered double chicken avocado bowl. Chicken avocado salad. The avocado bowl had bad avocados in it. The salad had burnt chicken in it. The price was a little high. To buy dinner. I didn't go inside. Drive thru was quick. It was clean. It was good except for the food. I probably won't go back to this one. They must have a new cook. This is the second time I had burnt chicken in my salad. The portion were big enough.
Food: 3
Service: 5
Federico Alarcon
Very clean premises
Atmosphere: 5
Food: 5
Service: 5
Vincent
Fast service friendly workers YOUR HORCHATA IS ALWAYS FLAT. PLEASE TAKE THE TIME TO REFILL IT. I hate having to always ask but that seems to be the case at this location
Food is good service is awesome an place is very nice. I love the new ordering system may take a lil longer but it's good
Atmosphere: 5
Food: 5
Service: 5
I should have learned from the few times going here and check the bag before I left. This time around a salad was left out. Before the visit today was a side of rice was missing. It was fairly busy todY Round 530pm.
The initial concern was that they gave flour tortilla when One of the family members has gluten intolerance. For any future visitors. Please make sure your orders correct before you head out as well to ensure any food allergies as well as complete order because you cannot expect whoever leads this team to be honest in ensuring the order is correct
Food: 1
Service: 1
Very bad service
Service: 1
The people have bad actitude maybe some bady can show to the workers little good actitude to serve
Atmosphere: 4
Food: 5
Service: 1
Small, scrawny pieces of chicken. Not good value. I used to love Pollo loco and used to go all the time. Ordered the 2 piece combo. Now the pieces of chicken are so small and scrawny with barely any meat on them. It's good if you like little bird bones. Way too expensive for what you get now. Drive-thru service was good.
Atmosphere: 2
Food: 2
Service: 4
Super nice people just double check your order is correct before leaving
Atmosphere: 5
Food: 5
Service: 4
I originally found a hair on my food and upon examining the food farther to take a picture. I see a DEAD BUG in my bowl. I’m so disgusted. My kids already ate their meal and now I’m worried if they consumed anything. do not come to this place.
Atmosphere: 1
Food: 1
Service: 1
Be careful when you order on the app for pickup. Sometimes they short change you on stuff. Was suppose to get 12 tortilla wraps and ended up with only 6. Always check the order before you leave. One time I caught them forgetting my salad dressing or they give you less sauce if you aren’t there to ask for it.
I ordered a two-piece combo beans and rice flour tortillas haven't been here a long time didn't realize that everything is ordered by computer not only that after I got my food the flour tortilla was hard as a rock on the edges didn't want to make a big fuss about it when I asked the person on top and a mask over his face couldn't understand where he was saying had to ask him like three or four times and finally he said it's an extra charge nice to have no problem with that I didn't bring up the tortillas hard as a rock though for you guys at your establishment keep an eye on your tortillas something this long to be something huge.
Atmosphere: 3
Food: 2
Service: 2
No one to take an order. ADA not being respected.
Restaurantji Recommends
What does it take now a days to perform at an all time low level of customers service? Takes nothing, no skills, no experience, no knowledge. This is what you can expect here at the Alhambra drive thru. A recent experience with a Female worker, talking back with a bad attitude. Pollo Loco should relocate her away from customer engagement.
Atmosphere: 1
Food: 1
Service: 1
Wierd voice at the intercom bad for business
Atmosphere: 5
Food: 5
Service: 5
The service was great. I ordered double chicken avocado bowl. Chicken avocado salad. The avocado bowl had bad avocados in it. The salad had burnt chicken in it. The price was a little high. To buy dinner. I didn't go inside. Drive thru was quick. It was clean. It was good except for the food. I probably won't go back to this one. They must have a new cook. This is the second time I had burnt chicken in my salad. The portion were big enough.
Food: 3
Service: 5
Very clean premises
Atmosphere: 5
Food: 5
Service: 5
Fast service friendly workers
YOUR HORCHATA IS ALWAYS FLAT. PLEASE TAKE THE TIME TO REFILL IT. I hate having to always ask but that seems to be the case at this location
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