HORRIBLE CUSTOMER SERVICE!! INCOMPETENT STAFF!! ABSOLUTELY WORST EXPERIENCE!!! Due to the challenging circumstances affecting many of us, I reached out seeking clarification regarding coupons desperately needed to help provide for my family. To my dismay, my simple inquiry was met with such utter confusion that it only added to my distress. I was counting on the discount to make ends meet, yet the individual on the other end of the line displayed a level of rudeness and lack of assistance that left me utterly disheartened. Their complete disregard for my predicament, coupled with a noticeable absence of empathy, underscored a severe deficiency in customer service. They proved utterly useless, unable to provide guidance on utilizing the app or even honor the coupon in person. Not to mention the baffling deficiency in offering a complaint email or phone number, as they claimed the franchise setup made it impossible for me to voice my dissatisfaction. The absence of any means to voice my grievance, be it through email, phone, or website, is downright unacceptable, leaving me seething with indignation.
I found myself waiting in the store for a staggering 28 minutes before finally being able to have a word with a manager. The treatment I received not only as a customer but also as a member of the local community and a fellow human being left me feeling not just neglected but outright discriminated against.
Atmosphere: 1
Food: 1
Service: 1
Nelson Hu
I have been buying pizza from this Alhambra Main Sreet store for years！We all enjoy the quality pizzas freshly made to order!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Crazy Bread
justin yuan
Wanted to give the cashier exchange change to get a dollar back and they flat out refused with a straight face.
Atmosphere: 5
Food: 5
Service: 1
GERALD RILEY
I ordered a big order and only got 3 napkins... After I asked for more for my kids the lady gave me 2 more... The Chicago deep dish had way too little sauce in it... Bad enough they skimped me out with napkins but the quality of the food too... Will not be coming back...
Atmosphere: 1
Food: 1
Service: 1
Khone Vong
The cost has gone waaay up (might as well just go to Costco if u have the membership since price is almost the same), and the hot 'n ready part is no longer true. Sometimes u have to wait 15mins for the regular pepperoni that's supposed to be ready.
Atmosphere: 2
Food: 2
Service: 2
Milly Cogox
Good service!!
mugisha niyonsega
Rude employee hung up on me
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chicken Wings, Sausage and Pepperoni Pizza, Detroit Mushroom & Ham Pizza, Pepperoni Pizza Slice 4-Slices, Crazy Bread
Alvaro Luna
Worst place ever they give you just whatever they want. Don’t waste your time and money. Worst costumer service ever!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
scott bell
I came during hot and ready ordered two " hot and ready " pepperoni pizzas and was told seven minutes and waited 18 minutes for two not hot and ready pizzas I asked for the Boss and some twenty year old guy says can I help you and I asked why I waited 18 minutes for a hot and ready and says sorry we're busy and I said maybe instead of taking orders turn around and get the cooked orders out he say we busy and I said busy taking orders well can I have some of the free cookies and he turned around and grabbed one bag at dropped it on my box at that point he made his point I'm busy and I don't care how you feel one package of cookies said it all I will order pizza hut thank you for asking why I don't want to go back
I placed an online order for a large 2-topping pizza, and picked up during the time frame it said it would be ready. It was in one of those kiosks where you enter a special code for dispensing. I was surprised the dough was more cooked than usual; the pizza was at a good hot temperature for a short time. The dough still tasted a tad undercooked.
Bad customer service
HORRIBLE CUSTOMER SERVICE!! INCOMPETENT STAFF!! ABSOLUTELY WORST EXPERIENCE!!! Due to the challenging circumstances affecting many of us, I reached out seeking clarification regarding coupons desperately needed to help provide for my family. To my dismay, my simple inquiry was met with such utter confusion that it only added to my distress. I was counting on the discount to make ends meet, yet the individual on the other end of the line displayed a level of rudeness and lack of assistance that left me utterly disheartened. Their complete disregard for my predicament, coupled with a noticeable absence of empathy, underscored a severe deficiency in customer service. They proved utterly useless, unable to provide guidance on utilizing the app or even honor the coupon in person. Not to mention the baffling deficiency in offering a complaint email or phone number, as they claimed the franchise setup made it impossible for me to voice my dissatisfaction. The absence of any means to voice my grievance, be it through email, phone, or website, is downright unacceptable, leaving me seething with indignation.
I found myself waiting in the store for a staggering 28 minutes before finally being able to have a word with a manager. The treatment I received not only as a customer but also as a member of the local community and a fellow human being left me feeling not just neglected but outright discriminated against.
Atmosphere: 1
Food: 1
Service: 1
I have been buying pizza from this Alhambra Main Sreet store for years！We all enjoy the quality pizzas freshly made to order!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Crazy Bread
Wanted to give the cashier exchange change to get a dollar back and they flat out refused with a straight face.
Atmosphere: 5
Food: 5
Service: 1
I ordered a big order and only got 3 napkins... After I asked for more for my kids the lady gave me 2 more... The Chicago deep dish had way too little sauce in it... Bad enough they skimped me out with napkins but the quality of the food too... Will not be coming back...
Atmosphere: 1
Food: 1
Service: 1
The cost has gone waaay up (might as well just go to Costco if u have the membership since price is almost the same), and the hot 'n ready part is no longer true. Sometimes u have to wait 15mins for the regular pepperoni that's supposed to be ready.
Atmosphere: 2
Food: 2
Service: 2
Good service!!
Rude employee hung up on me
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chicken Wings, Sausage and Pepperoni Pizza, Detroit Mushroom & Ham Pizza, Pepperoni Pizza Slice 4-Slices, Crazy Bread
Worst place ever they give you just whatever they want. Don’t waste your time and money.
Worst costumer service ever!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I came during hot and ready ordered two " hot and ready " pepperoni pizzas and was told seven minutes and waited 18 minutes for two not hot and ready pizzas I asked for the Boss and some twenty year old guy says can I help you and I asked why I waited 18 minutes for a hot and ready and says sorry we're busy and I said maybe instead of taking orders turn around and get the cooked orders out he say we busy and I said busy taking orders well can I have some of the free cookies and he turned around and grabbed one bag at dropped it on my box at that point he made his point I'm busy and I don't care how you feel one package of cookies said it all I will order pizza hut thank you for asking why I don't want to go back
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Excellent counter service. Friendly.
Atmosphere: 5
Food: 5
Service: 5
Quick and ready
Atmosphere: 5
Food: 5
Service: 5
I placed an online order for a large 2-topping pizza, and picked up during the time frame it said it would be ready. It was in one of those kiosks where you enter a special code for dispensing. I was surprised the dough was more cooked than usual; the pizza was at a good hot temperature for a short time. The dough still tasted a tad undercooked.
Parking: There's plenty of parking.
Atmosphere: 5
Food: 4
Service: 5
They never have a hot and ready
GOOD ?
Atmosphere: 4
Food: 5
Service: 5
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