I went to use your restroom after buying a coffee, but I was told a homeless person was showering there, and the restroom was a complete mess. I was directed to use the restroom next door. When I mentioned that you have two restrooms, I was informed that only one is for customers while the other is for staff. I’ve never heard that policy before.
Honestly, I should stop buying from Starbucks. I just never learn. Your service has gone downhill.
Store looked messy too 😏
Atmosphere: 1
Food: 1
Service: 1
Damian Gonzalez
I am extremely disappointed with the service at the Starbucks on Valley and Almansor. Over the past few visits, I've experienced long wait times, inconsistent drink quality, and an overall lack of customer car. First and foremost, I want to give a shoutout to Monica, who has taken it upon herself to be the policy enforcer, or as I call it, the barista police. While I understand the need for policy enforcement, the way it's done here is beyond frustrating. For instance, enforcing a refill policy strictly based on whether I physically finish my drink on the premises is unreasonable. Instead, it should address issues like the prolonged wait times for drinks. Often, I find myself waiting over 40 minutes for two refreshers during busy times, despite the Starbucks app estimating a 5 to 8-minute wait time in light traffic. It defies logic and is unacceptable, especially when I’m trying to think ahead and not spend another 10 minutes waiting for a simple green tea refill—which sometimes isn't even properly shaken or stirred. If Monica insists on enforcing policies, then she should focus on more pressing issues. For instance, for three weeks during December, this location did not have essential syrups or any drink customizations available in the app, yet they were physically present in the store. It's baffling that heavy customizations are consistently met with eye rolls and occasional comments. Even with light customization, they lie to your face, saying they don't have certain items. This leaves customers dissatisfied and making use of the barista promise, which only brings more disgusting attitudes from the staff. Furthermore, the staff here could benefit from sensitivity training. In a community with a significant Asian population, it's crucial to be respectful and considerate of all customers. Many Asian customers face language barriers, and the personnel at this location often come off as plain rude. While I'd like to give them the benefit of the doubt and not believe it's discrimination, the mistreatment seems to be escalating across different races. In summary, Starbucks on Valley and Almansor needs a complete overhaul in both their service delivery and staff training. A more efficient and polite approach would go a long way in enhancing customer satisfaction and loyalty.
Atmosphere: 1
Food: 3
Service: 1
Piano Class
melted my cookie, couldnt even pick it up without it falling. only one employee working so it was slow service and wasnt even good customer service fire him immediately these workers are getting worse and worse
Atmosphere: 1
Food: 1
Service: 1
Joe Feng
No military discount on Veterans Day!
Corina Fernandez
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Filiberto Ayala
Normally I would leave no star because of how dirty the place is but who can control the customers. Today I'm making it known that Joseph made feel good about spending my money here. He made it really easy to order. Made great suggestions. And now you know. It suck people usually only talk about negative. Oh yeah, please, please change the water filter. The water taste like its from the street after it rains
Atmosphere: 1
Food: 5
Service: 5
samuel a
Kool low profile shop ?☕?
Atmosphere: 5
Food: 5
Service: 4
Guillmerly Marquez
The worst service I have ever received. It's been more than half an hour and still nothing!!! They only have fruit drinks but none of my coffees!
I guess they are closed on Sunday at 10 even though it says open till 1130
Andy Travel Reviews
This Starbucks location is always full of older folks gambling outside and inside they just camp there for hours, most the time I take it togo.
Atmosphere: 3
Food: 5
Service: 5
Mr. Wero
Always good
Atmosphere: 5
Food: 5
Service: 5
Joan Mo
I was order on Uber eats twice at this Starbucks, I was add extra strawberries for my drink but every time I see that only have few pieces poor little strawberries, I pay for the extra strawberries and they are only give me a little bit strawberries even less one, so ridiculous
Atmosphere: 1
Food: 1
Service: 1
Michael Vivirito
Only starbucks I know without working wifi. Contacted manager and got no response.
Likevany other
Atmosphere: 5
Food: 3
Service: 5
I went to use your restroom after buying a coffee, but I was told a homeless person was showering there, and the restroom was a complete mess. I was directed to use the restroom next door. When I mentioned that you have two restrooms, I was informed that only one is for customers while the other is for staff. I’ve never heard that policy before.
Honestly, I should stop buying from Starbucks. I just never learn. Your service has gone downhill.
Store looked messy too 😏
Atmosphere: 1
Food: 1
Service: 1
I am extremely disappointed with the service at the Starbucks on Valley and Almansor. Over the past few visits, I've experienced long wait times, inconsistent drink quality, and an overall lack of customer car. First and foremost, I want to give a shoutout to Monica, who has taken it upon herself to be the policy enforcer, or as I call it, the barista police. While I understand the need for policy enforcement, the way it's done here is beyond frustrating. For instance, enforcing a refill policy strictly based on whether I physically finish my drink on the premises is unreasonable. Instead, it should address issues like the prolonged wait times for drinks. Often, I find myself waiting over 40 minutes for two refreshers during busy times, despite the Starbucks app estimating a 5 to 8-minute wait time in light traffic. It defies logic and is unacceptable, especially when I’m trying to think ahead and not spend another 10 minutes waiting for a simple green tea refill—which sometimes isn't even properly shaken or stirred. If Monica insists on enforcing policies, then she should focus on more pressing issues. For instance, for three weeks during December, this location did not have essential syrups or any drink customizations available in the app, yet they were physically present in the store. It's baffling that heavy customizations are consistently met with eye rolls and occasional comments. Even with light customization, they lie to your face, saying they don't have certain items. This leaves customers dissatisfied and making use of the barista promise, which only brings more disgusting attitudes from the staff. Furthermore, the staff here could benefit from sensitivity training. In a community with a significant Asian population, it's crucial to be respectful and considerate of all customers. Many Asian customers face language barriers, and the personnel at this location often come off as plain rude. While I'd like to give them the benefit of the doubt and not believe it's discrimination, the mistreatment seems to be escalating across different races. In summary, Starbucks on Valley and Almansor needs a complete overhaul in both their service delivery and staff training. A more efficient and polite approach would go a long way in enhancing customer satisfaction and loyalty.
Atmosphere: 1
Food: 3
Service: 1
melted my cookie, couldnt even pick it up without it falling. only one employee working so it was slow service and wasnt even good customer service fire him immediately these workers are getting worse and worse
Atmosphere: 1
Food: 1
Service: 1
No military discount on Veterans Day!
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Normally I would leave no star because of how dirty the place is but who can control the customers. Today I'm making it known that Joseph made feel good about spending my money here. He made it really easy to order. Made great suggestions. And now you know. It suck people usually only talk about negative.
Oh yeah, please, please change the water filter. The water taste like its from the street after it rains
Atmosphere: 1
Food: 5
Service: 5
Kool low profile shop ?☕?
Atmosphere: 5
Food: 5
Service: 4
The worst service I have ever received. It's been more than half an hour and still nothing!!! They only have fruit drinks but none of my coffees!
Atmosphere: 2
Food: 1
Service: 1
Refreshing choices
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I guess they are closed on Sunday at 10 even though it says open till 1130
This Starbucks location is always full of older folks gambling outside and inside they just camp there for hours, most the time I take it togo.
Atmosphere: 3
Food: 5
Service: 5
Always good
Atmosphere: 5
Food: 5
Service: 5
I was order on Uber eats twice at this Starbucks, I was add extra strawberries for my drink but every time I see that only have few pieces poor little strawberries, I pay for the extra strawberries and they are only give me a little bit strawberries even less one, so ridiculous
Atmosphere: 1
Food: 1
Service: 1
Only starbucks I know without working wifi. Contacted manager and got no response.
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