My daughter had to use restroom emergency. The staff didn’t let is use restroom without purchase. We are a long time customer, we will not be buying at Starbucks for a while. Coffee Bean will be our new business. Ono Hawaiian was very nice to let us use the restroom. Thank you !🙏
Atmosphere: 5
Food: 5
Service: 1
Abdullah Alharthi
Bri is the best!
Service: 5
DMM
I used to come here a lot a few years back when my work was around this area. Glad to see the energy hasn't changed. It's still a very cozy and great place to chill kill time and hang with friends. The lighting is warm and close, the servers and staff are nice and very friendly. I would come back here again for sure!
Atmosphere: 5
Food: 5
Service: 5
kevin quach
Bad attitude service
Service: 1
Huichu White
Great restaurant 😁
Atmosphere: 4
Food: 5
Service: 5
Stephy Gee
Awesome customer service and food/beverages.
Atmosphere: 5
Food: 5
Service: 5
Arcelia Duenas
Sorry coffee is so overpriced, have to go somewhere else for my coffee now 😞
Atmosphere: 5
Food: 4
Service: 5
liliana valencia
My husband just went to pick up my mobile order of 3 coffees and this is how they gave it to him…. Please see the picture attached
Food: 1
Service: 1
RJ L.
they never seem to get my order right considering how i only order one drink and two pastries every time i go there. its either they dont put the right milk or they dont listen to when i say drizzle ONLY around the cup, not the top. the girls who work there seem to listen better than the men, but still end up getting the drink order wrong.
I went to use your restroom after buying a coffee, but I was told a homeless person was showering there, and the restroom was a complete mess. I was directed to use the restroom next door. When I mentioned that you have two restrooms, I was informed that only one is for customers while the other is for staff. I’ve never heard that policy before.
Honestly, I should stop buying from Starbucks. I just never learn. Your service has gone downhill.
Store looked messy too 😏
Atmosphere: 1
Food: 1
Service: 1
Damian Gonzalez
I am extremely disappointed with the service at the Starbucks on Valley and Almansor. Over the past few visits, I've experienced long wait times, inconsistent drink quality, and an overall lack of customer car. First and foremost, I want to give a shoutout to Monica, who has taken it upon herself to be the policy enforcer, or as I call it, the barista police. While I understand the need for policy enforcement, the way it's done here is beyond frustrating. For instance, enforcing a refill policy strictly based on whether I physically finish my drink on the premises is unreasonable. Instead, it should address issues like the prolonged wait times for drinks. Often, I find myself waiting over 40 minutes for two refreshers during busy times, despite the Starbucks app estimating a 5 to 8-minute wait time in light traffic. It defies logic and is unacceptable, especially when I’m trying to think ahead and not spend another 10 minutes waiting for a simple green tea refill—which sometimes isn't even properly shaken or stirred. If Monica insists on enforcing policies, then she should focus on more pressing issues. For instance, for three weeks during December, this location did not have essential syrups or any drink customizations available in the app, yet they were physically present in the store. It's baffling that heavy customizations are consistently met with eye rolls and occasional comments. Even with light customization, they lie to your face, saying they don't have certain items. This leaves customers dissatisfied and making use of the barista promise, which only brings more disgusting attitudes from the staff. Furthermore, the staff here could benefit from sensitivity training. In a community with a significant Asian population, it's crucial to be respectful and considerate of all customers. Many Asian customers face language barriers, and the personnel at this location often come off as plain rude. While I'd like to give them the benefit of the doubt and not believe it's discrimination, the mistreatment seems to be escalating across different races. In summary, Starbucks on Valley and Almansor needs a complete overhaul in both their service delivery and staff training. A more efficient and polite approach would go a long way in enhancing customer satisfaction and loyalty.
Atmosphere: 1
Food: 3
Service: 1
Piano Class
melted my cookie, couldnt even pick it up without it falling. only one employee working so it was slow service and wasnt even good customer service fire him immediately these workers are getting worse and worse
My daughter had to use restroom emergency. The staff didn’t let is use restroom without purchase. We are a long time customer, we will not be buying at Starbucks for a while. Coffee Bean will be our new business. Ono Hawaiian was very nice to let us use the restroom. Thank you !🙏
Atmosphere: 5
Food: 5
Service: 1
Bri is the best!
Service: 5
I used to come here a lot a few years back when my work was around this area. Glad to see the energy hasn't changed. It's still a very cozy and great place to chill kill time and hang with friends. The lighting is warm and close, the servers and staff are nice and very friendly. I would come back here again for sure!
Atmosphere: 5
Food: 5
Service: 5
Bad attitude service
Service: 1
Great restaurant 😁
Atmosphere: 4
Food: 5
Service: 5
Awesome customer service and food/beverages.
Atmosphere: 5
Food: 5
Service: 5
Sorry coffee is so overpriced, have to go somewhere else for my coffee now
😞
Atmosphere: 5
Food: 4
Service: 5
My husband just went to pick up my mobile order of 3 coffees and this is how they gave it to him…. Please see the picture attached
Food: 1
Service: 1
they never seem to get my order right considering how i only order one drink and two pastries every time i go there. its either they dont put the right milk or they dont listen to when i say drizzle ONLY around the cup, not the top. the girls who work there seem to listen better than the men, but still end up getting the drink order wrong.
Atmosphere: 5
Food: 3
Service: 2
Good place.
Recommended dishes: Blueberry Muffin
Restaurantji Recommends
Likevany other
Atmosphere: 5
Food: 3
Service: 5
I went to use your restroom after buying a coffee, but I was told a homeless person was showering there, and the restroom was a complete mess. I was directed to use the restroom next door. When I mentioned that you have two restrooms, I was informed that only one is for customers while the other is for staff. I’ve never heard that policy before.
Honestly, I should stop buying from Starbucks. I just never learn. Your service has gone downhill.
Store looked messy too 😏
Atmosphere: 1
Food: 1
Service: 1
I am extremely disappointed with the service at the Starbucks on Valley and Almansor. Over the past few visits, I've experienced long wait times, inconsistent drink quality, and an overall lack of customer car. First and foremost, I want to give a shoutout to Monica, who has taken it upon herself to be the policy enforcer, or as I call it, the barista police. While I understand the need for policy enforcement, the way it's done here is beyond frustrating. For instance, enforcing a refill policy strictly based on whether I physically finish my drink on the premises is unreasonable. Instead, it should address issues like the prolonged wait times for drinks. Often, I find myself waiting over 40 minutes for two refreshers during busy times, despite the Starbucks app estimating a 5 to 8-minute wait time in light traffic. It defies logic and is unacceptable, especially when I’m trying to think ahead and not spend another 10 minutes waiting for a simple green tea refill—which sometimes isn't even properly shaken or stirred. If Monica insists on enforcing policies, then she should focus on more pressing issues. For instance, for three weeks during December, this location did not have essential syrups or any drink customizations available in the app, yet they were physically present in the store. It's baffling that heavy customizations are consistently met with eye rolls and occasional comments. Even with light customization, they lie to your face, saying they don't have certain items. This leaves customers dissatisfied and making use of the barista promise, which only brings more disgusting attitudes from the staff. Furthermore, the staff here could benefit from sensitivity training. In a community with a significant Asian population, it's crucial to be respectful and considerate of all customers. Many Asian customers face language barriers, and the personnel at this location often come off as plain rude. While I'd like to give them the benefit of the doubt and not believe it's discrimination, the mistreatment seems to be escalating across different races. In summary, Starbucks on Valley and Almansor needs a complete overhaul in both their service delivery and staff training. A more efficient and polite approach would go a long way in enhancing customer satisfaction and loyalty.
Atmosphere: 1
Food: 3
Service: 1
melted my cookie, couldnt even pick it up without it falling. only one employee working so it was slow service and wasnt even good customer service fire him immediately these workers are getting worse and worse
Atmosphere: 1
Food: 1
Service: 1
No military discount on Veterans Day!
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