I redeemed points for a sausage/egg McMuffin. My order was cancelled, with no explanation why. Employees at restaurant had no explanation. They just looked at my phone verified that I was at the correct location, and that I had indeed placed the order. They said we don't know what the problem is, and proceeded to go back to work. I stood there for 5 minutes, no one ever offered an explanation, or attempted to solve the problem. They just acted like I wasn't even there, completely ignored me. After 5 minutes it became apparent that nobody cared, and they were not going to help me, so I left. It was very odd, they had no solution so they just ignored me. That's the type of customer service we get nowadays. Nobody actually does the job they are paid to do. As long as they show up, they get paid, regardless of job performance. Sad that this is the norm now.
Atmosphere: 1
Food: 1
Service: 1
Dutch Dummy
Had a meal on our way back from the desert towards San Diego. Decent enough.
Fries are far more salty than in Europe.
Atmosphere: 4
Food: 4
Service: 4
Angela C
Do not goto this McDonald in Alpine, CA. They do not honor the survey coupon of all McDonalds. The coupon for buy one sandwhich and get one of equal value or less free. The man working there on 9/7/25 @ 7:20pm informed me that the coupon is only valid where I purchase my food. I told him that I have used the coupon from Chula Vista to El Cajon and that exact store several times in the past 10 years. He makes rule that fit his McDonald. He was too cheap about free sandwhich.
Atmosphere: 1
Food: 1
Service: 1
Steve Bateman
I've been here quite a few times, my custom order is always correct, servers are nice and friendly in the drive-thru. Would come here again
Atmosphere: 5
Food: 5
Service: 5
Stephaine Mastro
A Saturday night, busy, busy,busy! And tonight’s shift leader held the chaos together like a true professional. Kudos to that guy. He’s going places!
Atmosphere: 5
Food: 5
Service: 5
STATXECRYS _
My mcgriddle looks ugly as hell. It looks more browner than me, for a second I thought I got a cinnamon roll or smn. No egg, no cheese, just bread and sausage. Thing looks naked.
Atmosphere: 2
Food: 2
Service: 2
Carla Castle
Quick service. Decent food.
Food: 4
Service: 4
Gabe Raymond
Clean and vary nice workers
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quarter Pounder Hamburger
Lexis Johnson
Everyone is super nice, fast service, and food's always fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Amanda Reynoso
The people at this location are the only high point. The French fries are never cooked through & the food is consistently not good. I'm not sure what it takes to be a better McDonald's but they do exist (Navajo Road/Lake Murray)
I redeemed points for a sausage/egg McMuffin. My order was cancelled, with no explanation why. Employees at restaurant had no explanation. They just looked at my phone verified that I was at the correct location, and that I had indeed placed the order. They said we don't know what the problem is, and proceeded to go back to work. I stood there for 5 minutes, no one ever offered an explanation, or attempted to solve the problem. They just acted like I wasn't even there, completely ignored me. After 5 minutes it became apparent that nobody cared, and they were not going to help me, so I left. It was very odd, they had no solution so they just ignored me. That's the type of customer service we get nowadays. Nobody actually does the job they are paid to do. As long as they show up, they get paid, regardless of job performance. Sad that this is the norm now.
Atmosphere: 1
Food: 1
Service: 1
Had a meal on our way back from the desert towards San Diego. Decent enough.
Fries are far more salty than in Europe.
Atmosphere: 4
Food: 4
Service: 4
Do not goto this McDonald in Alpine, CA. They do not honor the survey coupon of all McDonalds. The coupon for buy one sandwhich and get one of equal value or less free. The man working there on 9/7/25 @ 7:20pm informed me that the coupon is only valid where I purchase my food. I told him that I have used the coupon from Chula Vista to El Cajon and that exact store several times in the past 10 years. He makes rule that fit his McDonald. He was too cheap about free sandwhich.
Atmosphere: 1
Food: 1
Service: 1
I've been here quite a few times, my custom order is always correct, servers are nice and friendly in the drive-thru. Would come here again
Atmosphere: 5
Food: 5
Service: 5
A Saturday night, busy, busy,busy!
And tonight’s shift leader held the chaos together like a true professional. Kudos to that guy. He’s going places!
Atmosphere: 5
Food: 5
Service: 5
My mcgriddle looks ugly as hell. It looks more browner than me, for a second I thought I got a cinnamon roll or smn. No egg, no cheese, just bread and sausage. Thing looks naked.
Atmosphere: 2
Food: 2
Service: 2
Quick service. Decent food.
Food: 4
Service: 4
Clean and vary nice workers
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quarter Pounder Hamburger
Everyone is super nice, fast service, and food's always fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
The people at this location are the only high point. The French fries are never cooked through & the food is consistently not good. I'm not sure what it takes to be a better McDonald's but they do exist (Navajo Road/Lake Murray)
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Clean and close to tesla chargers
Atmosphere: 4
Food: 3
Service: 4
It took 20 min going thru the drive thru
Atmosphere: 1
Food: 5
Service: 1
Man oh man. This place is terrible
Great staff!
They stand around talking instead of helping people.
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