The guy working 3/7 at 0725 this morning did amazing, suggested a drink that was better than what I initially wanted and worked to finish it before the shuttle outside left. I didnt get to tell you at the time but thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Omar Bennouna
Great snacks and coffee, but unfortunately a very restricted offer, missing more snacks alternatively to all the
Atmosphere: 5
Food: 5
Service: 5
Lola Nicols
Super helpful lady running the counter and she made a delicious coffee.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pastries, Breakfast Sandwich
Fearless11886410176
Pillowcase had hair on it. 2 out of 4 had some hair strands. Everything else was clean so I don’t want to completely negate the whole experience but it doesn’t feel good to see pillowcases not cleaned properly, or cleaned at all even? Hope the bed was cleaned at least…
Aron S
To sum up my poor experience at the hotel is there was a horribly loud wind draft from the door. Technician couldn’t fix it. No follow up from front desk if they’d try to fix it during the time I was out or just switch my rooms. Lack of assistance regarding hypoallergenic pillows/blankets since they apparently had no extras at all? In which it left me horribly suffering from a dry throat during my sleep and horrible reaction which left me taking multiple Benadryls and a breathing treatment for my asthma. My cough from the reaction got so bad I actually had to rush to the bathroom and started to gag since I felt like I’d vomit from the dry reaction and feeling in my throat from the pillow and blanket. I will probably never come back to a double tree in Anaheim ever again after this. I still love staying with Hilton but Double Tree is now permanently off my hotel lists.
E226QBmelissab
This place is definitely a mixed bag. The rooms are spacious and comfortable enough, but they really need an update. The decor is very outdated, lots of browns and muted yellows. Some modern touches, like a USB would be nice. The AC is also not the best. There is one main vent and at least in my room the fan was very low, so it got a bit stuffy. The location is convenient for a Disney trip. It’s a 15-20 minute walk and a quick trip on her 4 ART bus. This hotel is the first stop on the route which was nice at midnight after a day in the park. I don’t think the gift shop is affiliated, but it was pretty great. Decent prices to get some water or a snack and they had some fun little toys and gifts.
xander0207
I had planned a family trip to Disneyland months ago, and the first part is partially my fault for not ensuring I had a copy of my original booking to show how much I owed, although, during check-in, I believe I was overcharged $385 for two rooms. When I questioned this during checking-in, I heard one clerk say to the other, "Don’t do it that way. You lost the first reservation.” As I questioned why I was paying for the second time to check in, the clerk just said it was for the second room. To avoid ruining the family trip, I was going to eat the overcharge and move on. However, that evening, as I was sitting in the living area of room 517, I kept feeling something on my legs. I could never see what it was, although, after some time, it would itch. Over time, the itch turned into burning. As we moved to the bedroom, I did see something that looked like the smallest gnats I had seen before. Waking up in the morning, my legs were on fire, and I found over 20 bites on my ankles up to my calves, which I had mostly uncovered during the night. My wife had a few bites on her leg, and my son on his arm. I reported the issue to Hilton and was promised a call from management to resolve the issue and compensation for pain and suffering. Later that day, I did get a call from management, who said they would have a professional enter the room and then they will contact me. On day 2, there was still no call from management, as we were at Disneyland from 8 a.m. to 12 a.m. When I arrived and left the hotel, I was informed that management was required to speak to me since the notes were in a secured email format and there would be no management on the property until 9 a.m, which at that time they would call me. Day 3, still nothing. Once again, I stopped by the front desk to see if anything was taken care of and informed them that the bites stopped although the over 20 are annoying and painful. Once again, I was told that management had to be the ones that made the call on what to do, and for sure, the following day I should expect a call from Linda. Day 4 no call, and once again, as we returned at 1 a.m., I was informed again I had to wait for management they made a special note on the room, and I could return at 9 a.m because the manager started at 9 a.m. At 9:20 a.m., day 5 I went to the front desk to be informed that Linda was off that day and no management would be on the property. I then demanded that my room be free, Richard would be on the property at 10am, so I was there at 10 a.m I could speak to him. At 10:15 a.m, with no call and no Richard, I called the man Hilton number for Gold Members to file an update to my first complaint about the report of the bites. They informed me that Linda had made a note stating that a professional had entered the room and confirmed there were no bed bugs and that the “customer had agreed there would be no compensation.” Linda and I never spoke after she asked for permission to enter the room. So how did Linda come up with the idea that I agreed I deserved no compensation? That part baffles the fact that a manager of the property made it up to close out the case. I informed the person from Hilton member services of this, and said they would call the property because they could not do anything without the property manager's approval. After waiting, I was informed that they would note my complaint and I should expect to be contacted by Richard sometime today (10/12/23). He was to arrive sometime during the day. Richard went from arriving at 10 a.m. per the front desk to sometime during the day via the member service phone number. At no time was I contacted by Richard. Attached are images of the bites from the room I stayed in. I am shocked on how little Hilton cares about loyal customers. Considering I am a Gold member, I have to imagine they treat none repeat customers worse.
charlottegatehouse
Hotel had perfect location for walk to Disney. Pool was nice & heated and the spa was nice. Staff were friendly and flexible with late check out, which was a saver for us. The pool chairs could probably do with an upgrade, as well as the interior of the rooms as it is dated. The breakfast was 23$ a head, which we found a bit steep for the quality of breakfast we received. No issues during our visit however & we would stay here again. Thank you for your hospitality
legnaz201
Great stay all around. Cheap shuttle to Disneyland, quiet rooms, starbucks coffee in lobby, restuarant on site....and FREE COOKIES. The price was also ideal. We had no ploblems during our visit and will be back.
G3142VGderekm
They don't replenish things in the room unless you want to pay extra. They don't make up the beds during your stay, parking is extra which I thought we had already payed. Rooms have not been technically updated, no USB ports. Overall just an average 3 star hotel.
I booked a room at this hotel for a future date. The initial reservation stated that I could cancel within 72 hours and no deposit was required. Five days after booking, I received an email from the manager, stating that the initial terms had changed. I responded, saying I did not agree with those changes, but said nothing about canceling my reservation. 2 1/2 weeks after the initial reservation was made this same manager canceled my reservation. Based on this customer service alone, I would not recommend this hotel to anyone.
bRADWAY
This is a review for Patrick who is manager of this hotel and is always so welcoming and accommodating to us! We stay here at the Doubletree for 3nights/week for business, and always look forward to our visit because of Patrick’s friendly way. Thanks, Patrick!
MPEdm
Had stayed at this DoubleTree in 2008, 2014, 2019 and 2019. This hotel had always been a family favourite to visits Disneyland and and it only made sense for us to stay there for a Roth time on our first family vacation since Covid. Needless to say, my family and I were disappointed to see the clever of service, cleanliness and quality of the hotel noticeably decline since our last visit.
danielh318
This Hilton product is a bit dated, but the location is right around the corner from Beale Street. The staff was exceptional. The menu was varied and a good value overall. The TV options were great. The only issue we had was the electrical outlets didn't work very well.
therealS1
I booked 4 rooms for 3 nights using all points. I requested to have all rooms on the same floor which was accommodated. As you enter the lobby, you will see a very nice, clean sitting area with lots of up to date decorations. We were pleased with the front desk personnel, as well as the cleanliness of the rooms. Parking was reasonable at $25 per night.
The guy working 3/7 at 0725 this morning did amazing, suggested a drink that was better than what I initially wanted and worked to finish it before the shuttle outside left. I didnt get to tell you at the time but thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Great snacks and coffee, but unfortunately a very restricted offer, missing more snacks alternatively to all the
Atmosphere: 5
Food: 5
Service: 5
Super helpful lady running the counter and she made a delicious coffee.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pastries, Breakfast Sandwich
Pillowcase had hair on it. 2 out of 4 had some hair strands. Everything else was clean so I don’t want to completely negate the whole experience but it doesn’t feel good to see pillowcases not cleaned properly, or cleaned at all even? Hope the bed was cleaned at least…
To sum up my poor experience at the hotel is there was a horribly loud wind draft from the door. Technician couldn’t fix it. No follow up from front desk if they’d try to fix it during the time I was out or just switch my rooms. Lack of assistance regarding hypoallergenic pillows/blankets since they apparently had no extras at all? In which it left me horribly suffering from a dry throat during my sleep and horrible reaction which left me taking multiple Benadryls and a breathing treatment for my asthma. My cough from the reaction got so bad I actually had to rush to the bathroom and started to gag since I felt like I’d vomit from the dry reaction and feeling in my throat from the pillow and blanket. I will probably never come back to a double tree in Anaheim ever again after this. I still love staying with Hilton but Double Tree is now permanently off my hotel lists.
This place is definitely a mixed bag. The rooms are spacious and comfortable enough, but they really need an update. The decor is very outdated, lots of browns and muted yellows. Some modern touches, like a USB would be nice. The AC is also not the best. There is one main vent and at least in my room the fan was very low, so it got a bit stuffy. The location is convenient for a Disney trip. It’s a 15-20 minute walk and a quick trip on her 4 ART bus. This hotel is the first stop on the route which was nice at midnight after a day in the park. I don’t think the gift shop is affiliated, but it was pretty great. Decent prices to get some water or a snack and they had some fun little toys and gifts.
I had planned a family trip to Disneyland months ago, and the first part is partially my fault for not ensuring I had a copy of my original booking to show how much I owed, although, during check-in, I believe I was overcharged $385 for two rooms. When I questioned this during checking-in, I heard one clerk say to the other, "Don’t do it that way. You lost the first reservation.” As I questioned why I was paying for the second time to check in, the clerk just said it was for the second room. To avoid ruining the family trip, I was going to eat the overcharge and move on. However, that evening, as I was sitting in the living area of room 517, I kept feeling something on my legs. I could never see what it was, although, after some time, it would itch. Over time, the itch turned into burning. As we moved to the bedroom, I did see something that looked like the smallest gnats I had seen before. Waking up in the morning, my legs were on fire, and I found over 20 bites on my ankles up to my calves, which I had mostly uncovered during the night. My wife had a few bites on her leg, and my son on his arm. I reported the issue to Hilton and was promised a call from management to resolve the issue and compensation for pain and suffering. Later that day, I did get a call from management, who said they would have a professional enter the room and then they will contact me. On day 2, there was still no call from management, as we were at Disneyland from 8 a.m. to 12 a.m. When I arrived and left the hotel, I was informed that management was required to speak to me since the notes were in a secured email format and there would be no management on the property until 9 a.m, which at that time they would call me. Day 3, still nothing. Once again, I stopped by the front desk to see if anything was taken care of and informed them that the bites stopped although the over 20 are annoying and painful. Once again, I was told that management had to be the ones that made the call on what to do, and for sure, the following day I should expect a call from Linda. Day 4 no call, and once again, as we returned at 1 a.m., I was informed again I had to wait for management they made a special note on the room, and I could return at 9 a.m because the manager started at 9 a.m. At 9:20 a.m., day 5 I went to the front desk to be informed that Linda was off that day and no management would be on the property. I then demanded that my room be free, Richard would be on the property at 10am, so I was there at 10 a.m I could speak to him. At 10:15 a.m, with no call and no Richard, I called the man Hilton number for Gold Members to file an update to my first complaint about the report of the bites. They informed me that Linda had made a note stating that a professional had entered the room and confirmed there were no bed bugs and that the “customer had agreed there would be no compensation.” Linda and I never spoke after she asked for permission to enter the room. So how did Linda come up with the idea that I agreed I deserved no compensation? That part baffles the fact that a manager of the property made it up to close out the case. I informed the person from Hilton member services of this, and said they would call the property because they could not do anything without the property manager's approval. After waiting, I was informed that they would note my complaint and I should expect to be contacted by Richard sometime today (10/12/23). He was to arrive sometime during the day. Richard went from arriving at 10 a.m. per the front desk to sometime during the day via the member service phone number. At no time was I contacted by Richard. Attached are images of the bites from the room I stayed in. I am shocked on how little Hilton cares about loyal customers. Considering I am a Gold member, I have to imagine they treat none repeat customers worse.
Hotel had perfect location for walk to Disney. Pool was nice & heated and the spa was nice. Staff were friendly and flexible with late check out, which was a saver for us. The pool chairs could probably do with an upgrade, as well as the interior of the rooms as it is dated. The breakfast was 23$ a head, which we found a bit steep for the quality of breakfast we received. No issues during our visit however & we would stay here again. Thank you for your hospitality
Great stay all around. Cheap shuttle to Disneyland, quiet rooms, starbucks coffee in lobby, restuarant on site....and FREE COOKIES. The price was also ideal. We had no ploblems during our visit and will be back.
They don't replenish things in the room unless you want to pay extra. They don't make up the beds during your stay, parking is extra which I thought we had already payed. Rooms have not been technically updated, no USB ports. Overall just an average 3 star hotel.
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I booked a room at this hotel for a future date. The initial reservation stated that I could cancel within 72 hours and no deposit was required. Five days after booking, I received an email from the manager, stating that the initial terms had changed. I responded, saying I did not agree with those changes, but said nothing about canceling my reservation. 2 1/2 weeks after the initial reservation was made this same manager canceled my reservation. Based on this customer service alone, I would not recommend this hotel to anyone.
This is a review for Patrick who is manager of this hotel and is always so welcoming and accommodating to us! We stay here at the Doubletree for 3nights/week for business, and always look forward to our visit because of Patrick’s friendly way. Thanks, Patrick!
Had stayed at this DoubleTree in 2008, 2014, 2019 and 2019. This hotel had always been a family favourite to visits Disneyland and and it only made sense for us to stay there for a Roth time on our first family vacation since Covid. Needless to say, my family and I were disappointed to see the clever of service, cleanliness and quality of the hotel noticeably decline since our last visit.
This Hilton product is a bit dated, but the location is right around the corner from Beale Street. The staff was exceptional. The menu was varied and a good value overall. The TV options were great. The only issue we had was the electrical outlets didn't work very well.
I booked 4 rooms for 3 nights using all points. I requested to have all rooms on the same floor which was accommodated. As you enter the lobby, you will see a very nice, clean sitting area with lots of up to date decorations. We were pleased with the front desk personnel, as well as the cleanliness of the rooms. Parking was reasonable at $25 per night.