El Pollo Loco
110 W Ball Rd, Anaheim
(714) 776-7195
Recent Reviews
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Manager argues with customers and allows for arguments to occur in the store while children are present
Service: 1
Shredded chicken nachos
Atmosphere: 5
Food: 5
Service: 5
I would give them 0 stars. I ordered food through the drive-thru, and the lady told me to order when I was ready—which I already was—but then she left me waiting for more than 5 minutes.
When I finally got my order, she gave me iced tea instead of a Coke. The drink was warm, had no ice, and was the wrong drink altogether. I ordered the 3 tacos al carbon combo, and it looked like they had just thrown the tacos, chips, and meat onto the plate. Everything was a mess.
I was very disappointed by the poor customer service and the condition of the food
Atmosphere: 1
Food: 1
Service: 1
Fast and dependable.
Atmosphere: 4
Food: 4
Service: 4
Nice staff good place to eat fast food
Atmosphere: 5
Food: 5
Service: 5
One of the better EPL locations around. The food portions are good and good service.
Atmosphere: 4
Food: 5
Service: 5
Super clean, the food was delicious 😋 the personal was super friendly and helpful with my specific diet restrictions. Definitely coming back with am in the area.
Atmosphere: 5
Food: 5
Service: 5
Terrible service all tables dirty no one even notices anyone needing help with the kiosk.
Came to the store the first time, and the employer taking care of the front did not offer to help us, I asked nicely to help us since we had people that were seniors and she right of way said you can go ahead and order from the Machine and turned and dismissed us showing her back, I quickly saw another senior and I quickly advised her to please assist the senior since he didn’t know how to use the machine , I told him that she didn’t want to help so I insisted for her to help him so she suddenly change her mind and offer to help. I recommend for the manager to understand that this business consist in helping and serving and delivering great customer service, I believe she can do a better job if she can be corrected. Thank you.
Atmosphere: 3
Food: 5
Service: 2
Same time good Same time not good
Restaurantji Recommends
It's good but very expensive
Atmosphere: 3
Food: 4
Service: 4
Always a great place to eat rain or shine. Restrooms are always clean and chicken is always delicious. Teo helped us figure out our coupon. Will be returning!
Atmosphere: 5
Food: 5
Service: 5
Incorrect hours
Chicken was chewy like rubber
Atmosphere: 3
Food: 3
Service: 3
Great food and service I love there salads
Atmosphere: 5
Food: 5
Service: 5
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