Food was really good and the first location to actually serve double chicken on a double chicken tostada. We ate inside and the tables were okay, not the cleanest but not dirty. The bathroom didn't have toilet paper and you needed a code to get in which meant you had to wait in a long line at the counter just to ask for one and disturb the employees who were busy having their conversations with each other. A homeless person walked in and filled from the the soda fountain with a cup that he found in the trash outside and that felt like a hygiene issue.
Atmosphere: 1
Food: 5
Service: 2
Yolanda Rivera
The person in the lady is not good customer service in Anaheim by Ball rd and Anaheim Blvd her name is Sadra
Jad Hamati
I had a wonderful experience at El Pollo Loco around 12:45 PM. There was a young lady working who was absolutely amazing—unfortunately, I didn’t catch her name. She was incredibly friendly, very helpful, and had a great attitude. She helped a customer entering the restroom, assisted people with their tables, and even managed the back area before coming back to the cash register. And helped me . She was super efficient, very friendly, and truly respectful. I just want to thank her, even though I don’t know her name. Highly recommended service! Best customer service ever. Thank you
Atmosphere: 5
Food: 5
Service: 5
Craiglist Deal
I recently visited your location and was thoroughly impressed. The customer service and food quality were nothing short of exceptional.
The manager was incredibly polite and clearly on top of every detail. More importantly, you can sense that all the employees operate under the same high standards and principles. It’s a truly cohesive and well-run team.
As someone with **30 years of experience in management**, I feel qualified to say that the way this store is run is commendable. I applaud your team for maintaining essential people-to-people skills—these are the values so many businesses are losing today. Thank you for providing such a standout experience.
My only note of caution is that I am not particularly excited about the introduction of self-service kiosks. The incredible interpersonal service I received is your biggest strength, and it would be a shame to see that diminish.
Thank you again to the entire team.
PJ
The service and food has turned out great the two times I have visited. The only thing is the dining area needs more of a sweep. Other than that the workers are great and accommodating.
Food was good other than the salad had a little dressing. We had to purchase more. Dining room and restrooms were both really clean!
Atmosphere: 5
Food: 4
Service: 5
ANGEL CUELLAR
I have been going to this location for years, as it is my closest El Pollo to my home. The food is good and everyone is always very friendly. Thank you to all you guys for always making my experience a great one! See you again very soon! : )
Went through the drive through and ordered a bowl they didn’t give me a fork…
Atmosphere: 1
Food: 1
Service: 1
Alexandria Dimas Noyola
I went through the drive through excellent customer service
Food: 5
Andy Wood
I went there for lunch and they ran out of chicken!! They only had drumsticks. Oh well.
Regina Alvarez
I went through the drive thru, and I ordered a chicken breast. It was very small, with hardly any skin, which is where all the seasoning is at. It was also very dry. I've been to several Pollo Locos near me, and their quality has gone down. The chicken is always dry, no matter what I order, bowls, salads, or combo meals. I rarely go to any of their locations anymore because this keeps happening. I thought I'd try again, but I think I'm done with them. Sadly, I use to love their restaurant
samuel bracamonte
We're not from the Ares. Driving around Anaheim to find something the family can agree on. This is the place quick late night grab. Food was filling and tasty
Always the best
Atmosphere: 5
Food: 5
Service: 5
Food was really good and the first location to actually serve double chicken on a double chicken tostada. We ate inside and the tables were okay, not the cleanest but not dirty. The bathroom didn't have toilet paper and you needed a code to get in which meant you had to wait in a long line at the counter just to ask for one and disturb the employees who were busy having their conversations with each other. A homeless person walked in and filled from the the soda fountain with a cup that he found in the trash outside and that felt like a hygiene issue.
Atmosphere: 1
Food: 5
Service: 2
The person in the lady is not good customer service in Anaheim by Ball rd and Anaheim Blvd her name is Sadra
I had a wonderful experience at El Pollo Loco around 12:45 PM. There was a young lady working who was absolutely amazing—unfortunately, I didn’t catch her name. She was incredibly friendly, very helpful, and had a great attitude. She helped a customer entering the restroom, assisted people with their tables, and even managed the back area before coming back to the cash register. And helped me . She was super efficient, very friendly, and truly respectful. I just want to thank her, even though I don’t know her name. Highly recommended service! Best customer service ever. Thank you
Atmosphere: 5
Food: 5
Service: 5
I recently visited your location and was thoroughly impressed. The customer service and food quality were nothing short of exceptional.
The manager was incredibly polite and clearly on top of every detail. More importantly, you can sense that all the employees operate under the same high standards and principles. It’s a truly cohesive and well-run team.
As someone with **30 years of experience in management**, I feel qualified to say that the way this store is run is commendable. I applaud your team for maintaining essential people-to-people skills—these are the values so many businesses are losing today. Thank you for providing such a standout experience.
My only note of caution is that I am not particularly excited about the introduction of self-service kiosks. The incredible interpersonal service I received is your biggest strength, and it would be a shame to see that diminish.
Thank you again to the entire team.
The service and food has turned out great the two times I have visited. The only thing is the dining area needs more of a sweep. Other than that the workers are great and accommodating.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Salsas, Guacamole, Corn, Salad, Avocado, Chips, Pollo Bowl, Pinto Beans, Quesadilla
great food
Food: 5
Service: 5
Food was good other than the salad had a little dressing. We had to purchase more. Dining room and restrooms were both really clean!
Atmosphere: 5
Food: 4
Service: 5
I have been going to this location for years, as it is my closest El Pollo to my home. The food is good and everyone is always very friendly. Thank you to all you guys for always making my experience a great one! See you again very soon! : )
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Chicken Avocado
The bags of chips don't come with a lot of chips.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Went through the drive through and ordered a bowl they didn’t give me a fork…
Atmosphere: 1
Food: 1
Service: 1
I went through the drive through excellent customer service
Food: 5
I went there for lunch and they ran out of chicken!! They only had drumsticks. Oh well.
I went through the drive thru, and I ordered a chicken breast. It was very small, with hardly any skin, which is where all the seasoning is at. It was also very dry. I've been to several Pollo Locos near me, and their quality has gone down. The chicken is always dry, no matter what I order, bowls, salads, or combo meals.
I rarely go to any of their locations anymore because this keeps happening. I thought I'd try again, but I think I'm done with them. Sadly, I use to love their restaurant
We're not from the Ares. Driving around Anaheim to find something the family can agree on. This is the place quick late night grab. Food was filling and tasty
Loading...