I’ve been coming to Hatam restaurant for years—both dine-in and takeout—but sadly, it’s been going downhill for a while now. Here’s my observations:
1️⃣ Extremely rude customer service I recently brought an American friend to show off our Persian culture, and I was embarrassed. No greeting when you walk in, no smile, nothing. The restaurant was practically empty, yet the staff acted like doing their job was a favor. When you order by phone, it’s the same attitude—rushed, rude, and unwelcoming. Persian culture is known for warmth and hospitality, but this place gives the opposite impression. This is not how we Persians are!
2️⃣ Bland, tasteless food For the price they charge, the food quality is unacceptable. The kebabs and stews are flavorless, watery compared to nearby competitors like Mission Ranch. Persian food should be rich and aromatic, not bland and forgettable.
3️⃣ Nickel-and-diming on basics On my last takeout order, I was told onion is “complimentary.” Seriously? Every Persian knows that onion is a basic part of any kabob dish—it’s not some special extra. That comment alone was my final straw. Will not be supporting this restaurant again. After 6 years of being a loyal customer.
This used to be a place I loved supporting, but unless they change the management, hire friendlier staff, and improve the food quality, I won’t be coming back. It’s sad to see a place with so much potential go downhill .
Atmosphere: 1
Food: 3
Service: 1
Syed Tashfeen Sultan
Loved the food. In love with beef!
Atmosphere: 5
Food: 5
Service: 5
nader kazerooni
Great food and service very low price highly recommended
Atmosphere: 5
Food: 5
Service: 5
Hala Albanna
We have always used Hatem restaurant for all of our Family events. I promise you every single time we have used Hatem restaurant The service never changes. From quality of food, Customer service, Quantity, And most importantly the staff. This restaurant Hands down Has never changed. We love this place and wish it always success! Also special thanks to Toni, she is such a beautiful person inside and out. Her help was phenomenal! Thank you again!
New Account
So this is a long overdue review, I'm a second generation longtime customer(since 98 to be exact) was first brought to hatam restaurant by my parents(30+ yrs customers) and became my to go place and have never had the necessity nor desire to search for another Persian restaurant in 27 yrs. Food taste has not changed, prices and portions are at par with each other which is why my family and i have been bringing our business to hatam restaurant in anaheim. I've randomly and/or sporadically spoken with the dish washers, waitors, hostesses, cooks, food preparers who have spoken wonders of the owner, which i've my self had the oportunity to talk to at times, and i can see why hatam had been in business for so long. Management cares for their employees, employees do their work with care and that gets transmitted to the customer by the good service, great tasting food and enjoyable atmosphere through out the restaurant. I believe that's the key to a successful business. I had a little mishap about a year or two ago where i dropped my debit card and 5k in a pouch on the floor of the restaurant at a lunch business meeting, called the restaurant after closing and they had found it, that my 5k and debit card were in there to not worry. The money was counted and put back in the pouch and returned with no money missing also a reward given as a thanks to finder. Before that mishap i was a satisfied repeat customer for many years, now its a business i consider as close friends. If this review does not tell you hatam in anaheim is a hidden gem i wouldn't know what will. Special thanks to SAMI and HUSSAIN from a long time customer and friend, Keep up the good business practice and ethics to continue serving super delicious food and above and beyond customer service.
Kia Hamidi
I went there today and was shocked by the level of unprofessionalism. The lady at the front desk was extremely rude! She didn’t even acknowledge us when we walked in and after few minutes of waiting, she walked to us and rudely guided us like we shouldn’t be there! On top of that, no one turned on the salon lights or came to take our order, even after we waited 5–6 minutes. It was as if we weren’t even there. To make things worse, the entire place was incredibly dirty! I honestly don’t know how they’re still operating with a health license. This was a very unpleasant and unacceptable experience and I would never recommend this place to anyone. Also, If I don’t receive a response or explanation from them in few days, I will be reporting them to the local health department for inspection. This is not the way you should treat your customer!
Sarina Garay
First time here Food was good, service was good & waitress Marco looking good too. Tell him to text me on insta: kuushedoutt
Mansoor Khan
Excellent food, service, atmosphere
AbdulAziz Jaafar
Amazing food. Great hospitality. Very friendly staff and great value for money. Truly authentic food.
The food is good although I think the dishes have little food for the price, but the bad thing and what I want to complain about is that they raise the price by 25% and they don't tell you beforehand or on the menu and if it is it is not highlighted.
Atmosphere: 3
Food: 4
Service: 3
Michael Peddle
Great food
Food: 5
Service: 5
Nafas Peydaei
Best Persian food We really enjoyed and loved lobia polo with kebab
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tadig
Najmeh Sharifi
We never call again she answer the phone very rude and helpless!!! She kidding us instead of explaining the food over the phone!!! The price is too high also!!!
Had birthday lunch with 3 people
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to Hatam restaurant for years—both dine-in and takeout—but sadly, it’s been going downhill for a while now. Here’s my observations:
1️⃣ Extremely rude customer service
I recently brought an American friend to show off our Persian culture, and I was embarrassed. No greeting when you walk in, no smile, nothing. The restaurant was practically empty, yet the staff acted like doing their job was a favor. When you order by phone, it’s the same attitude—rushed, rude, and unwelcoming. Persian culture is known for warmth and hospitality, but this place gives the opposite impression. This is not how we Persians are!
2️⃣ Bland, tasteless food
For the price they charge, the food quality is unacceptable. The kebabs and stews are flavorless, watery compared to nearby competitors like Mission Ranch. Persian food should be rich and aromatic, not bland and forgettable.
3️⃣ Nickel-and-diming on basics
On my last takeout order, I was told onion is “complimentary.” Seriously? Every Persian knows that onion is a basic part of any kabob dish—it’s not some special extra. That comment alone was my final straw. Will not be supporting this restaurant again. After 6 years of being a loyal customer.
This used to be a place I loved supporting, but unless they change the management, hire friendlier staff, and improve the food quality, I won’t be coming back. It’s sad to see a place with so much potential go downhill .
Atmosphere: 1
Food: 3
Service: 1
Loved the food. In love with beef!
Atmosphere: 5
Food: 5
Service: 5
Great food and service very low price highly recommended
Atmosphere: 5
Food: 5
Service: 5
We have always used Hatem restaurant for all of our Family events. I promise you every single time we have used Hatem restaurant The service never changes. From quality of food, Customer service, Quantity, And most importantly the staff. This restaurant Hands down Has never changed. We love this place and wish it always success! Also special thanks to Toni, she is such a beautiful person inside and out. Her help was phenomenal! Thank you again!
So this is a long overdue review, I'm a second generation longtime customer(since 98 to be exact) was first brought to hatam restaurant by my parents(30+ yrs customers) and became my to go place and have never had the necessity nor desire to search for another Persian restaurant in 27 yrs. Food taste has not changed, prices and portions are at par with each other which is why my family and i have been bringing our business to hatam restaurant in anaheim. I've randomly and/or sporadically spoken with the dish washers, waitors, hostesses, cooks, food preparers who have spoken wonders of the owner, which i've my self had the oportunity to talk to at times, and i can see why hatam had been in business for so long. Management cares for their employees, employees do their work with care and that gets transmitted to the customer by the good service, great tasting food and enjoyable atmosphere through out the restaurant. I believe that's the key to a successful business.
I had a little mishap about a year or two ago where i dropped my debit card and 5k in a pouch on the floor of the restaurant at a lunch business meeting, called the restaurant after closing and they had found it, that my 5k and debit card were in there to not worry. The money was counted and put back in the pouch and returned with no money missing also a reward given as a thanks to finder. Before that mishap i was a satisfied repeat customer for many years, now its a business i consider as close friends. If this review does not tell you hatam in anaheim is a hidden gem i wouldn't know what will. Special thanks to SAMI and HUSSAIN from a long time customer and friend, Keep up the good business practice and ethics to continue serving super delicious food and above and beyond customer service.
I went there today and was shocked by the level of unprofessionalism. The lady at the front desk was extremely rude! She didn’t even acknowledge us when we walked in and after few minutes of waiting, she walked to us and rudely guided us like we shouldn’t be there! On top of that, no one turned on the salon lights or came to take our order, even after we waited 5–6 minutes. It was as if we weren’t even there.
To make things worse, the entire place was incredibly dirty! I honestly don’t know how they’re still operating with a health license. This was a very unpleasant and unacceptable experience and I would never recommend this place to anyone. Also, If I don’t receive a response or explanation from them in few days, I will be reporting them to the local health department for inspection.
This is not the way you should treat your customer!
First time here Food was good, service was good & waitress Marco looking good too. Tell him to text me on insta: kuushedoutt
Excellent food, service, atmosphere
Amazing food. Great hospitality. Very friendly staff and great value for money. Truly authentic food.
Restaurantji Recommends
The food is good although I think the dishes have little food for the price, but the bad thing and what I want to complain about is that they raise the price by 25% and they don't tell you beforehand or on the menu and if it is it is not highlighted.
Atmosphere: 3
Food: 4
Service: 3
Great food
Food: 5
Service: 5
Best Persian food
We really enjoyed and loved lobia polo with kebab
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tadig
We never call again she answer the phone very rude and helpless!!! She kidding us instead of explaining the food over the phone!!! The price is too high also!!!
Atmosphere: 1
Food: 4
Service: 1
the food is amazing
Atmosphere: 4
Food: 5
Service: 4
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