I visited the Starbucks located inside the Ralphs grocery store on Sunday around 2 PM. Unfortunately, it was one of the worst customer experiences I’ve had. There was only one employee working, the line was slow, and the barista seemed unhappy and overwhelmed. I waited about 5 minutes but was never greeted or asked what I wanted. It was unclear how many orders were ahead, and the whole process felt disorganized.
This Starbucks has no seating area, and it’s always crowded due to being inside Ralphs. Customer service is unfriendly and unresponsive. If you plan to grab a coffee here, expect to wait at least 15–20 minutes even for a simple drink.
Extremely disappointing — Customer Service Score: –100
Atmosphere: 1
Food: 1
Service: 1
Deepak Hingorani
I ordered Macchiato in the Starbucks Kiosk inside Ralphs. The barista Marcus made a awe ful drink and I told him to fix the drink since the taste was not the same as usual. It was too milky. Usually they would fix the drink or remake it at Starbucks but not this location. I spent $6 for my drink and i wanted him to fix it properly or remake but he did not budge. Neither would he refund my money back as i was not happy with the way the macchiato came out and tasted not good. I wasted 10 mins asking the manager to fix it or refund my money back. I had to leave and left the drink on their counter since it was not acceptable to pay a high $$ for this tasteless drink. I would go to stand alone Starbucks locations who are more accommodating and offer exceptional customer service. Very disappointed with this Starbucks and especially with Marcus who I would give 0 stars for bad customer service.
Food: 1
Service: 1
William Johnston
Pretty good for a Starbucks.
Atmosphere: 4
Food: 5
Service: 5
David Clark
friendly environment, however, it is way too expensive.
Atmosphere: 5
Food: 5
Service: 5
Sonia Gomez
Like all their establishments, divine
Christian Grand
Middling quality. Usually it's good, but it's common for the drip coffee to be tepid or old.
Ted Ziegenbusch
Hidden inside Ralphs Supermarket. I wish it said that on the app. It was hard to find in a large parking lot.
Atmosphere: 4
Food: 5
Service: 5
Cathy Caffrey
Friendly staff and customers
Paula Bradley
I don't drink coffee, but they have Chai tea, hot or cold. Then I spotted a sign that said, "Chai Latte." "Latte" is an Italian word that means milk. That's all, just milk. But Starbucks uses it to mean coffee and milk. How was I supposed to know they changed the meaning? I brought it back and the nice sales person changed it for an iced chai. Beware of foreign words that get changed into something else!
Paisley Jay
They charge me different every time, even when I’mgetting the same size and same drink. The drinks are great though!
I visited the Starbucks located inside the Ralphs grocery store on Sunday around 2 PM. Unfortunately, it was one of the worst customer experiences I’ve had.
There was only one employee working, the line was slow, and the barista seemed unhappy and overwhelmed. I waited about 5 minutes but was never greeted or asked what I wanted. It was unclear how many orders were ahead, and the whole process felt disorganized.
This Starbucks has no seating area, and it’s always crowded due to being inside Ralphs. Customer service is unfriendly and unresponsive.
If you plan to grab a coffee here, expect to wait at least 15–20 minutes even for a simple drink.
Extremely disappointing — Customer Service Score: –100
Atmosphere: 1
Food: 1
Service: 1
I ordered Macchiato in the Starbucks Kiosk inside Ralphs. The barista Marcus made a awe ful drink and I told him to fix the drink since the taste was not the same as usual. It was too milky. Usually they would fix the drink or remake it at Starbucks but not this location. I spent $6 for my drink and i wanted him to fix it properly or remake but he did not budge. Neither would he refund my money back as i was not happy with the way the macchiato came out and tasted not good. I wasted 10 mins asking the manager to fix it or refund my money back. I had to leave and left the drink on their counter since it was not acceptable to pay a high $$ for this tasteless drink. I would go to stand alone Starbucks locations who are more accommodating and offer exceptional customer service. Very disappointed with this Starbucks and especially with Marcus who I would give 0 stars for bad customer service.
Food: 1
Service: 1
Pretty good for a Starbucks.
Atmosphere: 4
Food: 5
Service: 5
friendly environment, however, it is way too expensive.
Atmosphere: 5
Food: 5
Service: 5
Like all their establishments, divine
Middling quality. Usually it's good, but it's common for the drip coffee to be tepid or old.
Hidden inside Ralphs Supermarket. I wish it said that on the app. It was hard to find in a large parking lot.
Atmosphere: 4
Food: 5
Service: 5
Friendly staff and customers
I don't drink coffee, but they have Chai tea, hot or cold. Then I spotted a sign that said, "Chai Latte." "Latte" is an Italian word that means milk. That's all, just milk. But Starbucks uses it to mean coffee and milk. How was I supposed to know they changed the meaning? I brought it back and the nice sales person changed it for an iced chai. Beware of foreign words that get changed into something else!
They charge me different every time, even when I’mgetting the same size and same drink. The drinks are great though!
Restaurantji Recommends
Very convenient and quickIt gets the morning going!
If you like "sweet coffee"... White chocolate mocha Frappuccino with whip cream is an old favorite ?.
nice people
Ralph's
BEST STARBUCKS AROUND
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