The Castle Mediterranean Grill and Hookah

Great food very nice place everyone should come here and try it

Atmosphere: 5

Food: 5

Service: 5

Delicous food

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hummus Trio, Chicken and Beef Kafta

We had the chicken kabab, shawarma, hummus trio and falafel plate and all the things were fresh and delicious. I especially liked that everything was spiced and seasoned very well and the falafels were crispy outside and moist inside and very flavorful. Highly recommended

Kid-friendliness: Very kid friendly with lots of folks bringing their whole family

Wheelchair accessibility: Everything seems to be on the same level

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hummus Trio

Very cozy place even the food so good

Atmosphere: 5

Food: 5

Service: 5

Very good

Our Order Details:
We arrived in a family of 6 for a dine in experience, just dinner and no hookah. For starters we had an order of the Cheese Rolls and Spicy potato. We ordered several “Lemon Mints” and Sprites. We also ordered several entree items such as the Castle Grill Plate, 2 Lamb Chops, 2 Ribeye Steaks, and the Beef Ribeye Kebab. For dessert, we ordered 2 Kunafas. Our total came out to $500.01.

PROS:
The food looked and tasted great. Quality of the protein was great across the board and the ribeye steaks were the highlight of the night. The presentation was awesome as well. The Kunafa tasted great as well. The pros end right there.

CONS:
The service was absolutely atrocious and it was like that from start to finish. For some reason, it seemed that they were understaffed. Our server was taking care of several tables so I understand her positioning, but it did not excuse the lack of service received throughout the night. To be honest, the location was not even that packed and it seemed a majority of customers were there for Hookah anyways. Regardless, we didn’t receive our entrees for almost an hour after our order was taken. We received the “Lemon Mint” drinks quickly but they tasted subjectively bad. The Sprites we had ordered never came, and after reminding the server on two separate occasions, they finally arrived well after the entrees had already been served. It felt as though we were being considered an annoyance during our dine in experience, and not guests that would be spending $500 on a single dinner.

RED FLAG:
Now comes the frustrating part, the costs. Both the dining experience and the value of the food did not equate to $500 in any way. For groups of 6 or more, an automatic 20% service fee is added to the total. They also decide to charge a 3% credit card fee on top of that subtotal that has the service fee already included. It sucks that we were forced to give, essentially, a 20% tip for service that wasn’t even worth a dollar! It does seem that once they realize you’re in a group of 6 or greater, that they decide to half-ass the service since they know they already got the 20% tip in the bag. Regardless, the pricing did not match the ambiance or vibe of the restaurant, nor the service. You can drive to Istanbul Grill and get similar, if not better, quality kebabs for 1/5 of the price, all with better service!

TLDR; Extremely disappointed with the service. Nonexistent service. Lack of value for the extremely high costs. Mandatory fees and hidden “credit card” fees leave a sour taste in your mouth. Would not recommend dine in to anyone I love, maybe to my enemies I would. Hope they can learn from this.

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Lamb Chops, The Castle Grill, Ribeye Steak 16oz

Love this place. Amazing food and great hospitality. Super highly recommend

Atmosphere: 5

Food: 5

Service: 5

Really good food all around

Atmosphere: 4

Food: 5

Service: 3

Delicious food, I recommend The Castle restaurant for everyone to try it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken and Beef Kafta

This place is amazing in everything from food service and ambiance
And specially Mira! she’s a great waiter very pleasant and welcoming

Atmosphere: 5

Food: 5

Service: 5

Tasty delicious food

Atmosphere: 4

Food: 5

Service: 5

Atmosphere was good but kabab was dry and they brought the one plate first and the another one it took 15 min (you guys should serve the all plates at the same time ) and hookah was okay . Besides all its overpriced , 30$ for kabab is crazy . I used to love this restaurant btw it was amazing but I learned that the management changed and nothing is same anymore.

Atmosphere: 4

Food: 2

Service: 1

Recommended dishes: Chicken and Beef Kafta

It was nice experience, good food nice and fast service and good prices .
The steak was amazing as we ordered ?

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Kebbe Nayye

good food and Mira is very nice !!

Atmosphere: 5

Food: 5

Service: 5

My girlfriend and I had just came off our flight and needed to eat. We stopped here as it looked good online. We were greeted and seated. Everything looked clean and felt upscale. Our server came and we could tell she did not really want help us, but we still ordered. I asked for the chicken shawarma but they did not have it and she suggested the chicken kebab. I said sure and later the host provided us with hummus for free and we were happy! The host made us feel great! Once we got the rest of the food we enjoyed everything fresh, however our server never checked on us or refilled our drinks. My girlfriend asked later if we can get dessert and asked for baklava. The server laughed at how my girlfriend pronounced the word and later said the kitchen closed. Not sure why she didn’t tell us the kitchen was closing or why she treated my girlfriend the way she did. So overall, food was great! Host was amazing! Our server was not really nice but she did her job. Definitely get the falafels!

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Hummus Trio