Last time we came we had amazing service, so we came back, but unfortunately had the opposite experience. We spent 1 hour and 40 mins here total, for lunch, despite coming with 2 kids and an infant. Literally every item we ordered had an issue and the waitress forgot something. I asked for blue cheese for my salad, took at least 20 mins to receive it. Then when our pizza came it wasn't cut, so we had to wait for it to be cut so we could eat it. It was cold by the time we got her attention. Then we asked for a box for my daughter's unfinished kids meal. The box never came, we were so frustrated with our experience we just left without it. Lastly, we ordered a pzookie, when it also never arrived, we asked where it was and we're told it was given to another table. We could wait for another, after having already waited 1 hour and 40 mins. (To paint a picture: My infant had a diaper change, nap, and eaten herself all in this amount of time.) Because we never received all of our food, we left still hungry. Still hungry, with a bill of $60+ for lunch that consisted of 2 side salads, a $24 pizza the size of a personal pizza, & 2 kids meals. It's ridiculous. I wish I never came here, it was a waste of time, money, and my infant's patience. I now have to go home and cook anyways. Worst experience dining out I've ever had and wish I could get my time and money back.Her response over and over was "I forgot".
Atmosphere: 1
Food: 1
Service: 1
Hector Lopez
Good food and very friendly staff
HenryS
We had a reservation and were seated quickly, server was very responsive and attentive but not overbearing. Food and drinks were fantastic. Will definitely choose BJ's in Arcadia again on my next trip to the area.
AUTO TUB3
Great food and great spicy cocktail drink. I really enjoyed it.
Atmosphere: 5
Food: 5
Service: 5
Michael Allen
One word: pizzookies!!!!!! ???
Atmosphere: 5
Food: 5
Service: 5
Kellie Sun
Came in on Saturday for a quick and simple bday dinner. Turns out our server Kaitlynn made it exceptional with her professional and friendly service!! It was a pretty busy Saturday around 9:40pm and the majority of the restaurant were seated with customers. Kaitlynn still went to all her tables and greet/check on all her customers. She came over apologizing for such a wait and got our orders. We ordered our usual, Avacado Egg Roll, Couscous Mac and Cheese Balls, Prime Rib, Clam Chowder, Strawberry Dream and etc. As soon as we finished ordering, our soup and drink had already arrived. I never experienced such speedy service at any other BJ's before. However, as we were finishing our soup, our Prime Rib dinner came before our appertizer (which was confusing but we were hungry and didn't care anyways!) Later, as we were finishing our Prime Rib, our appertizer came at the same time Kaitlynn came and checked on us. She noticed that our steak came before the appertizer and apologized for the service but we understand that it wasn't her fault anyways. It wasn't a big deal to us anyways as long as we get the foods we ordered. Later we got the famous pizookies and we got both the salted caramel and chocolate chunk. They were both amazing. Kaitlynn lighted a cute candle as she wishes me a happy birthday! At the end, she also wrote a happy birtdhay on my receipt!!I can't express how Kaitlynn made my day so much better with her cute, friendly and professional service!! She is one of the best server I had experienced at any BJ restaurant!! She pays attention to her guests and noticed all the little details! I rather drive a bit longer to have such an amazing experience than to save on commute time!! Again, thank you Kaitlynn for such an amazing experience!!Parking: Plenty of parking available
Eating here on a Friday night, getting in before 6 and wait wasn't bad at all! Thank you Ashley M for being an attentive server!
Atmosphere: 5
Food: 5
Service: 5
Alyssa Wymar
came with my mom for the lunch specials and they were so good ! our server marie was super helpful sweet, would definitely come back :))
Atmosphere: 5
Food: 5
Service: 5
Gabriel Aguirre
Robert was a great sever. Very attentive. We are regular customers to BJ’s.Kid-friendliness: They brought out starters for our kids and the options were kid friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
evon chen
Came on Tuesday for the $5 Pizookie deal. The “fresh strawberries” are frozen. You know when you get fresh cut fruit and they have the taste like the onions or vegetables that were chopped on the cutting board before? That’s exactly how they tasted. Maybe the chefs didn’t wash their hands or the cutting board but it was not pleasant. The cookie in the pizookies are all not fully cooked. Very gummy, soft, and undercooked. Not many people in the late afternoon and there is a free parking lot. They have a bar with the games playing. We were greeted walking in by staff. Our server was alright. Nothing extraordinary. He did let us know that if we signed up on the BJ app, all our pizookies would be free though so we did take advantage of that deal. Overall very underwhelming experience.
Atmosphere: 3
Food: 2
Service: 3
Adam P
Food is very solid and a good variety. Nice looking place and friendly staff. Could be a little loud but it's not bad enough to ruin dinner. The pizzookie is really good dessert.
Last time we came we had amazing service, so we came back, but unfortunately had the opposite experience. We spent 1 hour and 40 mins here total, for lunch, despite coming with 2 kids and an infant. Literally every item we ordered had an issue and the waitress forgot something. I asked for blue cheese for my salad, took at least 20 mins to receive it. Then when our pizza came it wasn't cut, so we had to wait for it to be cut so we could eat it. It was cold by the time we got her attention. Then we asked for a box for my daughter's unfinished kids meal. The box never came, we were so frustrated with our experience we just left without it. Lastly, we ordered a pzookie, when it also never arrived, we asked where it was and we're told it was given to another table. We could wait for another, after having already waited 1 hour and 40 mins. (To paint a picture: My infant had a diaper change, nap, and eaten herself all in this amount of time.) Because we never received all of our food, we left still hungry. Still hungry, with a bill of $60+ for lunch that consisted of 2 side salads, a $24 pizza the size of a personal pizza, & 2 kids meals. It's ridiculous. I wish I never came here, it was a waste of time, money, and my infant's patience. I now have to go home and cook anyways. Worst experience dining out I've ever had and wish I could get my time and money back.Her response over and over was "I forgot".
Atmosphere: 1
Food: 1
Service: 1
Good food and very friendly staff
We had a reservation and were seated quickly, server was very responsive and attentive but not overbearing. Food and drinks were fantastic. Will definitely choose BJ's in Arcadia again on my next trip to the area.
Great food and great spicy cocktail drink. I really enjoyed it.
Atmosphere: 5
Food: 5
Service: 5
One word: pizzookies!!!!!! ???
Atmosphere: 5
Food: 5
Service: 5
Came in on Saturday for a quick and simple bday dinner. Turns out our server Kaitlynn made it exceptional with her professional and friendly service!! It was a pretty busy Saturday around 9:40pm and the majority of the restaurant were seated with customers. Kaitlynn still went to all her tables and greet/check on all her customers. She came over apologizing for such a wait and got our orders. We ordered our usual, Avacado Egg Roll, Couscous Mac and Cheese Balls, Prime Rib, Clam Chowder, Strawberry Dream and etc. As soon as we finished ordering, our soup and drink had already arrived. I never experienced such speedy service at any other BJ's before. However, as we were finishing our soup, our Prime Rib dinner came before our appertizer (which was confusing but we were hungry and didn't care anyways!) Later, as we were finishing our Prime Rib, our appertizer came at the same time Kaitlynn came and checked on us. She noticed that our steak came before the appertizer and apologized for the service but we understand that it wasn't her fault anyways. It wasn't a big deal to us anyways as long as we get the foods we ordered. Later we got the famous pizookies and we got both the salted caramel and chocolate chunk. They were both amazing. Kaitlynn lighted a cute candle as she wishes me a happy birthday! At the end, she also wrote a happy birtdhay on my receipt!!I can't express how Kaitlynn made my day so much better with her cute, friendly and professional service!! She is one of the best server I had experienced at any BJ restaurant!! She pays attention to her guests and noticed all the little details! I rather drive a bit longer to have such an amazing experience than to save on commute time!! Again, thank you Kaitlynn for such an amazing experience!!Parking: Plenty of parking available
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Clam Chowder, Salted Caramel Pizookie, Prime Rib Dinner, Avocado Egg Rolls
Many menu options, tasty food, and excellent service, what's not to like?
Atmosphere: 4
Food: 4
Service: 5
Julie was our server. She was an exceptional server, very attentive, outgoing and helpfulParking: Many open spots at lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, House Wedge Salad, Fries
Maria is an awesome waiter. She very attentive. Service was great and the food was good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Salted Caramel Pizookie
Ashley M was a phenomenal server, she was very clear and brought the food out super fast.Wheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ribs
Restaurantji Recommends
Eating here on a Friday night, getting in before 6 and wait wasn't bad at all! Thank you Ashley M for being an attentive server!
Atmosphere: 5
Food: 5
Service: 5
came with my mom for the lunch specials and they were so good ! our server marie was super helpful sweet, would definitely come back :))
Atmosphere: 5
Food: 5
Service: 5
Robert was a great sever. Very attentive. We are regular customers to BJ’s.Kid-friendliness: They brought out starters for our kids and the options were kid friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Came on Tuesday for the $5 Pizookie deal. The “fresh strawberries” are frozen. You know when you get fresh cut fruit and they have the taste like the onions or vegetables that were chopped on the cutting board before? That’s exactly how they tasted. Maybe the chefs didn’t wash their hands or the cutting board but it was not pleasant. The cookie in the pizookies are all not fully cooked. Very gummy, soft, and undercooked. Not many people in the late afternoon and there is a free parking lot. They have a bar with the games playing. We were greeted walking in by staff. Our server was alright. Nothing extraordinary. He did let us know that if we signed up on the BJ app, all our pizookies would be free though so we did take advantage of that deal. Overall very underwhelming experience.
Atmosphere: 3
Food: 2
Service: 3
Food is very solid and a good variety. Nice looking place and friendly staff. Could be a little loud but it's not bad enough to ruin dinner. The pizzookie is really good dessert.
Atmosphere: 4
Food: 4
Service: 4