Chipotle Mexican Grill

Only come here if you want small portions. It's a joke of the portions they put in the bowls. You have to dug through your bowls to find meat.

Atmosphere: 1

Food: 1

Service: 1

We make order online, when we come and ask about our order, they start to prepare it. After it they ask me which kind of little soda I want to drink. I explain that I order watermelon lemonade, show it to cashier and she told me that she knows. She gave me wrong lemon lemonade and being rude. We make circle to chipotle and after it exchange drink to watermelon lemonade.

Atmosphere: 1

Food: 5

Service: 1

WORST CUSTOMER SERVICE EVER!

I had one of the worst experiences at Chipotle last weekend. I am a regular customer and know very well about the ingredients and portions of a burrito at Chipotle. Last Saturday when I visited the Santa Anita mall with my family, I ordered a Chicken burrito where the lady who was putting the ingredients on the burrito put less than a spoon of chicken. I saw that the bowl was empty, they are out of chicken. I told her that I understand they are out of chicken and are waiting for it. But she said this is the portion. I can clearly see it was inadequate and that they were out of chicken. And I said, I can wait until the chicken is done as I saw a chef frying it on the stove. The waitress was very rude and said that this is the portion and was insisting me to proceed with the remaining ingredients. I even told her that I am a regular customer and I know the amount of portions I get in a burrito.
she was rude enough to tell me that this is what she will give and to proceed further. Felt bad and humiliated.
Will never ever visit that place again because they don't have a customer oriented attitude. I will mention this in all my social media handles as well so that people may know. Worst attitude ever.
Let me know what actions you have taken against the waitress.

Atmosphere: 1

Food: 4

Service: 1

Their portion is significantly smaller than other chipotle. Ordered a burrito bowl and I honestly thought someone took 5 bites off of my plate cause it looked so empty. Also used my reward points to add side of guacamole but it was missing. Had to call the corporate to get points back.

Atmosphere: 4

Food: 4

Service: 1

The service from the manager was terrible today 2/2/25 night shift she has but attitude

They serve quickly

Atmosphere: 5

Food: 5

Service: 5

This Chipotle location is a complete joke. Three staff members were there, and NOT A SINGLE ONE could properly handle a simple online pickup order.
Here's the painful breakdown:

First employee sees my order, does NOTHING
Second employee notices something's missing, throws in some salsa, and walks away
Third employee has the audacity to say "it's not my job" to prepare MY ORDER

I had to waste 15 minutes of my life watching these incompetent workers do absolutely nothing and I had to keep asking if it was ready. Their customer service is non-existent. The staff are lazy, disorganized, and couldn't care less about customers.
Save yourself the frustration and go literally anywhere else. This Chipotle is a total waste of time and money.

Atmosphere: 1

Food: 2

Service: 1

Just went to pick up my mobile order at 3pm 10/13. I let the cashiers know and asked multiple times for help. They proceeded to help multiple orders and even took another online order from a woman who came after me who was waiting right next to me. I understand they were busy, and had only two cashiers working, but it was the fact that neither of the two cashiers made an effort to help me. I had to go into the line as if I was going to order for them to finally even start my order. Please check your cameras and talk to the employees about customer service.

Service: 1

Recommended dishes: Chicken Chipotle Bowl

The skimp on the Portions here

Their sauces are not Mexican and they are probably lying to their customers who do not use microwaves and open cans, the sauces seem to be from canned sauces.

Delicious Chipotle food per usual. Employees were fast in putting the toppings in the bowl. Didn’t realize they started charging 50 cents per tortilla wrap these days though.

Atmosphere: 4

Food: 5

Service: 5

Suitable for Chinese stomach

Parking: free parking

Fresh made Mexican food. Food is made in front of

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Quesadilla

Asian dude who worked around 3 pm is avoiding my request, asked him for a cup of water and some Tabasco sauce, he was taking his sweet time to finish non important task, instead of helping me, I wouldn’t not come back to this location!

Food great, but manager sent home the poor cashier just because she charged me the wrong order, which she noticed right away, no empaty or understanding from HIM