This time, it was a VERY BAD experience, unfortunately. The cashier was rude and overall, the service was bad. I asked for an extra salsa and was told that I had to pay for it; the price of a “two chicken combo is $55, so they should be able to give me more salsa. We will never be back to this place! Is not worth it! You don’t enjoy eating here because the atmosphere is not pleasant at all! We couldn’t wait to finish and leave.
Atmosphere: 1
Food: 3
Service: 1
Joser Z
Loved the great food it's tasty & yummy. & There's a churro guy right outside freshly made warm & made to order
Great chicken and the empanadas were great! Staff was friendly. The seating is an enclosed area, but still outdoors, so cold on cold days.
Atmosphere: 4
Food: 5
Service: 4
Cesar Reyes
I went to get chicken burrito, but instead they gived me a rice & beans burrito, absolutely no chicken on the burrito.
Atmosphere: 1
Food: 1
Service: 1
Fandyllic
Kind of in ghetto area, but food was amazing, service was above & beyond, and tons of beverage/drink variety.
It’s nominally a Cuban place, but they had several central/South American offerings.
Atmosphere: 3
Food: 5
Service: 5
Jimmy E.
Food is very good 👍
Atmosphere: 5
Food: 5
Service: 5
Vicky Men
Love the drilled chicken with black beans and rice. I always get extra red hot sauce and an order of ribs barbecue sauce on the side and more extra sauce. Mixing the rice and beans with red hot sauce is so delicious. And they always take my order over the phone and i dont have to wait much. Great service.
The food here is good — no doubt about that ! and my staff and I have ordered at least once a month for years. But good food doesn’t excuse terrible customer service.
I placed a large office order today at 11:03am for 12:00pm pickup. The cashier repeated the order correctly: • 4 chicken combos together in one platter • 1 chicken combo packed separately • 1 Cuban sandwich
When I picked it up, everything was wrong. The separate combo was missing, and instead of fixing it, the staff argued with me. The cashier admitted she put the order in correctly, but the kitchen messed up. Instead of apologizing, she said the order was “still complete” and even told me to bring the food back — after my staff had already started eating.
I went back anyway to get the missing food. The owner himself — who in the past has always been helpful — made things worse. Rather than apologizing, he told me again that the order was “still complete,” dismissing the mistake and treating me like I was the problem. No accountability, no apology, just excuses.
This is not how you treat loyal customers. A business that can’t admit fault and refuses to apologize doesn’t deserve repeat customers. The food may be tasty, but don’t expect honesty, accountability, or good service if they make a mistake.
Service: 1
Ricardo G
Real good charbroiled chicken. You can smell it at least a block away.
Atmosphere: 5
Food: 5
Service: 5
Micah Williams (Dad)
Great success of a place! Everything taste really good 👍🏼
Atmosphere: 3
Food: 5
Service: 4
Ken Seibert
Getting to the restaurant is a little more difficult due to the road work, but DO NOT let that deter you. Ay Papa is definitely worth the visit.
We saw a fresh fruit drink in the case and it looked great, so we have it a try. So good! Very cooling and refreshing!
We decided on two sandwiches: a Cuban club and a bbq asada. When they came, we switched halves so we could each have some of both. The Cuban club was a quite delicious. The bread crust was toasted perfectly crispy with a soft inside and the sandwich makings were fresh and plentiful. I devoured half of the large sandwich before remembering that I wanted to take a photo- oh well, next time!
I thought the club was good, then I had some of the bbq asada. It was fantastic! I was full, so I’m saving that one for later, and let me tell you, holding off from eating it was very difficult. Even though I’m stuffed from the first half-sandwich my mouth is watering at the prospect of the bbq asada for later.
I want to come back again and again to try the rest of the items on the menu.
The wait staff was very friendly and efficient.
Do yourself a favor and go.
Atmosphere: 5
Food: 5
Service: 5
Marilyn Prado
Good customer service attentive and polite and food is amazing !
Really good chicken. Good price. Not bad y'all.
Atmosphere: 5
Food: 5
Service: 5
This time, it was a VERY BAD experience, unfortunately. The cashier was rude and overall, the service was bad. I asked for an extra salsa and was told that I had to pay for it; the price of a “two chicken combo is $55, so they should be able to give me more salsa.
We will never be back to this place! Is not worth it!
You don’t enjoy eating here because the atmosphere is not pleasant at all! We couldn’t wait to finish and leave.
Atmosphere: 1
Food: 3
Service: 1
Loved the great food it's tasty & yummy. & There's a churro guy right outside freshly made warm & made to order
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Ribs, Chicken Combo, Whole Chicken Combo
Some times we wait like 30 minutes to get food
Atmosphere: 4
Food: 4
Service: 2
Great chicken and the empanadas were great! Staff was friendly. The seating is an enclosed area, but still outdoors, so cold on cold days.
Atmosphere: 4
Food: 5
Service: 4
I went to get chicken burrito, but instead they gived me a rice & beans burrito, absolutely no chicken on the burrito.
Atmosphere: 1
Food: 1
Service: 1
Kind of in ghetto area, but food was amazing, service was above & beyond, and tons of beverage/drink variety.
It’s nominally a Cuban place, but they had several central/South American offerings.
Atmosphere: 3
Food: 5
Service: 5
Food is very good 👍
Atmosphere: 5
Food: 5
Service: 5
Love the drilled chicken with black beans and rice. I always get extra red hot sauce and an order of ribs barbecue sauce on the side and more extra sauce. Mixing the rice and beans with red hot sauce is so delicious. And they always take my order over the phone and i dont have to wait much. Great service.
Atmosphere: 5
Food: 5
Service: 5
Love the Chicken and other Goodies..
Restaurantji Recommends
The food here is good — no doubt about that ! and my staff and I have ordered at least once a month for years. But good food doesn’t excuse terrible customer service.
I placed a large office order today at 11:03am for 12:00pm pickup. The cashier repeated the order correctly:
• 4 chicken combos together in one platter
• 1 chicken combo packed separately
• 1 Cuban sandwich
When I picked it up, everything was wrong. The separate combo was missing, and instead of fixing it, the staff argued with me. The cashier admitted she put the order in correctly, but the kitchen messed up. Instead of apologizing, she said the order was “still complete” and even told me to bring the food back — after my staff had already started eating.
I went back anyway to get the missing food. The owner himself — who in the past has always been helpful — made things worse. Rather than apologizing, he told me again that the order was “still complete,” dismissing the mistake and treating me like I was the problem. No accountability, no apology, just excuses.
This is not how you treat loyal customers. A business that can’t admit fault and refuses to apologize doesn’t deserve repeat customers. The food may be tasty, but don’t expect honesty, accountability, or good service if they make a mistake.
Service: 1
Real good charbroiled chicken. You can smell it at least a block away.
Atmosphere: 5
Food: 5
Service: 5
Great success of a place! Everything taste really good 👍🏼
Atmosphere: 3
Food: 5
Service: 4
Getting to the restaurant is a little more difficult due to the road work, but DO NOT let that deter you. Ay Papa is definitely worth the visit.
We saw a fresh fruit drink in the case and it looked great, so we have it a try. So good! Very cooling and refreshing!
We decided on two sandwiches: a Cuban club and a bbq asada. When they came, we switched halves so we could each have some of both. The Cuban club was a quite delicious. The bread crust was toasted perfectly crispy with a soft inside and the sandwich makings were fresh and plentiful. I devoured half of the large sandwich before remembering that I wanted to take a photo- oh well, next time!
I thought the club was good, then I had some of the bbq asada. It was fantastic! I was full, so I’m saving that one for later, and let me tell you, holding off from eating it was very difficult. Even though I’m stuffed from the first half-sandwich my mouth is watering at the prospect of the bbq asada for later.
I want to come back again and again to try the rest of the items on the menu.
The wait staff was very friendly and efficient.
Do yourself a favor and go.
Atmosphere: 5
Food: 5
Service: 5
Good customer service attentive and polite and food is amazing !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beans, Salsa, Half Chicken Combo, Whole Chicken Combo
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