Amazing place to have quick bite, very humble staff
Atmosphere: 5
Food: 5
Service: 5
Vickie Farley
Great flavor; especially with the drizzles added after cooking!đ
Atmosphere: 5
Food: 5
Service: 5
Antonio Vazquez
Pizza was great like always and the service was top notch. I appreciate the staff for making sure our big order was taken care of.
Atmosphere: 5
Food: 5
Service: 5
Alen Beygelman
Always consistent and always good. Never busy which is great
Atmosphere: 5
Food: 5
Service: 5
Sara Ayers
Unfortunately the customer service is really bad. I feel bad for the gal who works there she seems very unhappy in her career, but I will not be returning
wynnter w
Extremely rude employee, they donât cater to food allergies and refuse to replace food that has been contaminated
Atmosphere: 1
Food: 1
Service: 1
miad gruwell
Not enough cheese or toppings, plenty of sauce. My son had experienced blaze in San Luis and said they kept to protocols for gluten free/celiac patrons, arroyo grande fell far short.
Atmosphere: 3
Food: 2
Service: 3
Danny Medina
Extremely disappointed with the customer service at this location. My family and I spent over $150, yet we were told weâd be charged extra for a single side of ranch dressing. Itâs not about the cost, itâs about the principle and how customers are treated. The managerâs attitude was dismissive and condescending, which is unacceptable for someone in a leadership role. If this is how management interacts with guests, it's hard to believe the rest of the team is being led by a better standard. This experience reflects poorly on the entire company, and the higher-ups should seriously reevaluate who theyâve entrusted to represent their brand.
Atmosphere: 1
Food: 1
Service: 1
Philip Shanks
Visit on 4/24/2025 at about 9:05 PM Dishonest and manipulative behavior. Horrible customer service. I asked for a one topping pizza and they tried to charge me for a two topping without my consent and without telling me. This was AFTER I had to fight to customize the pizzas to be what I wanted them to be. My wife doesnât even want to go in with me when we build our own pizza because I have to ask so many times for more toppings, she feels like weâre the problem. If I wanted a standard pizza that I canât customize, I will go somewhere and pay for it; I pay for the ability to BUILD MY OWN PIZZA. When I noticed I was being charged for a two topping they said it was because I asked for âtoo much cheeseâ. I agreed to pay for one good/service and then was forced to pay for a different one and was placed in a position where I felt like I didnât have a choice; the pizza was already in the oven, it was late, and the kids were hungry. Needless to say, I will never give another penny to this dishonest and manipulative company. I work too hard to throw away my hard-earned money on companies who donât care about their customers. And I follow through with it what I say. There are 2 companies in SLO who treated me and my family poorly in 2021, I said I would never give them a penny, and I have never even set foot in them since. So congratulations, Blaze. You have discovered a brilliant business strategy; donât focus on making the customer happy by making sure that they can build a pizza to their satisfaction and budget accordingly for extra ingredients each month. Instead, do whatever it takes to save 50 cents per customer (if that!) on the amount of cheese used and try to charge people more if you can get away without them noticing; if they do notice, manipulate them so that they feel pressured and feel like they donât have a choice. Also, make it so awkward and difficult for them to customize their pizza that they just donât ask anymore and just accept the skimpy amount of toppings that are allotted. it will totally make up for the hundreds of dollars from losing that customer for life. Truly genius. Customers will come back again and again to waste their money on something they can get for cheaper somewhere else, especially when they are treated so wonderfully (sarcasm here, by the way). And for the record, the amount of cheese was less than (and more expensive than!) pretty much any standard cheese pizza from another restaurant where you DONâT have the option to customize. Costco, Fatteâs, Dominoâs, and Little Caesars all fall into this category, to name a few. Seriously, if they just made us happy with our pizzas and didnât give us grief, they would make hundreds to thousands of dollars on us alone, let alone all the people I would tell to go here. Instead, they have opted for getting zero business from me and everyone I talk to about this location. Extremely foolish business decision in my opinion but to each their own, I guess. If I was a business owner, I would at least attempt to make my customers happy because I would want them to come back and bring their friends and family and I would want them to do so for YEARS! Even if you hate your customers for some reason and only care about money, you should still treat your customers amazingly to their face because THATâS good business, just from a financial standpoint! Theyâll come back and you will make way more money! I never understand companies who canât/wonât figure this out. I love the taste of our pizza when we get to make it just how we like it. But itâs no longer worth the awkward and wearying process to get it. This last trip was the last straw. Itâs not about the money; itâs the principle and the fact that they are willing to go as far as stealing from customers without informing them and without their consent just to try and make a buck. Well, you will no longer make a buck from me, my family, my friends, and hopefully every single person who reads this.
What a bunch of fools, wouldn't take an order over the phone, guess they're not hurtin for biz, but they'll never get mine.
Service: 1
edward stone
So I've been visiting blaze Pizza all over the state and never had such a terrible experience as today at the arroyo grande location next to Walmart between the briscoe exit and the oak Park exit I wouldn't go back there ever again as long as that manager is employed there. She said her name was Alejandra...She is probably the worst customer service personnel I have ever received. It's unfortunate that the manager of this business has no understanding or ability to understand or speak English. Sad day for this business. Didn't even get the correct title for the correct drink. .... So sad!!!!! And the bad thing is the management said the same apology response without putting any thought or probably not even reading just sending a generic response to all the tried to enlighten them on what's really happening in the store .... Same generic response no thought put in it or sincerity..... Can we get a new manager or two
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Build Your Own Pizza Large
AnnMarie Ortiz
I went in on October 31st 2024 into the Arroyo Grande location in California ordered build my own I asked for extra cheese she's seriously put like two little pieces I got pepperoni I asked if I can have extra pepperoni she said no and I gave her a look and she put one more pepperoni so that's all I can do I asked for sausage and I asked if I could have extra she said no cuz I got a pepperoni and that's why I pay extra for build your own but yet I can't build my own and I've tried to call every phone number I possibly can find and no one answers the phone at the store or the so-called phone number that you have listed for your corporate office
Atmosphere: 1
Food: 1
Service: 1
Toni Hinckley
I have tried to use your app repeatedly to use your app to order I can't order because your app won't let me. Then you call the number and it hangs up on you how rude I thought you wanted customers this is not how to get them
Shawndel Gonzalez
When I first got into Blaze my husband requested to change the cheese on his salad & the employee walked over and asked the manager Laura on duty and she said no. When the employee making the pizzas was helping us he was very rude & when we asked for a little extra toppings he began to Place them on the pizza one by one. He had a poor attitude and would not look up the whole time when asking us questions. We then had to wait for the manager to ring us up and she was rude as well what is going on with this place. We are regulars and we always come here. Blaze you guys need to do better and be better. Be more friendly and maybe you would have a lot more business. Sad that Laura is a manager she also has a poor attitude and she should be leading by example no wonder why the employees are the way they are.
Atmosphere: 1
Service: 1
Recommended dishes: Build Your Own Pizza Choose Any Toppings
Good quick pizza.
Atmosphere: 4
Food: 4
Service: 4
Amazing place to have quick bite, very humble staff
Atmosphere: 5
Food: 5
Service: 5
Great flavor; especially with the drizzles added after cooking!đ
Atmosphere: 5
Food: 5
Service: 5
Pizza was great like always and the service was top notch. I appreciate the staff for making sure our big order was taken care of.
Atmosphere: 5
Food: 5
Service: 5
Always consistent and always good. Never busy which is great
Atmosphere: 5
Food: 5
Service: 5
Unfortunately the customer service is really bad. I feel bad for the gal who works there she seems very unhappy in her career, but I will not be returning
Extremely rude employee, they donât cater to food allergies and refuse to replace food that has been contaminated
Atmosphere: 1
Food: 1
Service: 1
Not enough cheese or toppings, plenty of sauce. My son had experienced blaze in San Luis and said they kept to protocols for gluten free/celiac patrons, arroyo grande fell far short.
Atmosphere: 3
Food: 2
Service: 3
Extremely disappointed with the customer service at this location. My family and I spent over $150, yet we were told weâd be charged extra for a single side of ranch dressing. Itâs not about the cost, itâs about the principle and how customers are treated. The managerâs attitude was dismissive and condescending, which is unacceptable for someone in a leadership role. If this is how management interacts with guests, it's hard to believe the rest of the team is being led by a better standard. This experience reflects poorly on the entire company, and the higher-ups should seriously reevaluate who theyâve entrusted to represent their brand.
Atmosphere: 1
Food: 1
Service: 1
Visit on 4/24/2025 at about 9:05 PM
Dishonest and manipulative behavior. Horrible customer service. I asked for a one topping pizza and they tried to charge me for a two topping without my consent and without telling me. This was AFTER I had to fight to customize the pizzas to be what I wanted them to be. My wife doesnât even want to go in with me when we build our own pizza because I have to ask so many times for more toppings, she feels like weâre the problem. If I wanted a standard pizza that I canât customize, I will go somewhere and pay for it; I pay for the ability to BUILD MY OWN PIZZA. When I noticed I was being charged for a two topping they said it was because I asked for âtoo much cheeseâ. I agreed to pay for one good/service and then was forced to pay for a different one and was placed in a position where I felt like I didnât have a choice; the pizza was already in the oven, it was late, and the kids were hungry. Needless to say, I will never give another penny to this dishonest and manipulative company. I work too hard to throw away my hard-earned money on companies who donât care about their customers. And I follow through with it what I say. There are 2 companies in SLO who treated me and my family poorly in 2021, I said I would never give them a penny, and I have never even set foot in them since. So congratulations, Blaze. You have discovered a brilliant business strategy; donât focus on making the customer happy by making sure that they can build a pizza to their satisfaction and budget accordingly for extra ingredients each month. Instead, do whatever it takes to save 50 cents per customer (if that!) on the amount of cheese used and try to charge people more if you can get away without them noticing; if they do notice, manipulate them so that they feel pressured and feel like they donât have a choice. Also, make it so awkward and difficult for them to customize their pizza that they just donât ask anymore and just accept the skimpy amount of toppings that are allotted. it will totally make up for the hundreds of dollars from losing that customer for life. Truly genius. Customers will come back again and again to waste their money on something they can get for cheaper somewhere else, especially when they are treated so wonderfully (sarcasm here, by the way). And for the record, the amount of cheese was less than (and more expensive than!) pretty much any standard cheese pizza from another restaurant where you DONâT have the option to customize. Costco, Fatteâs, Dominoâs, and Little Caesars all fall into this category, to name a few. Seriously, if they just made us happy with our pizzas and didnât give us grief, they would make hundreds to thousands of dollars on us alone, let alone all the people I would tell to go here. Instead, they have opted for getting zero business from me and everyone I talk to about this location. Extremely foolish business decision in my opinion but to each their own, I guess. If I was a business owner, I would at least attempt to make my customers happy because I would want them to come back and bring their friends and family and I would want them to do so for YEARS! Even if you hate your customers for some reason and only care about money, you should still treat your customers amazingly to their face because THATâS good business, just from a financial standpoint! Theyâll come back and you will make way more money! I never understand companies who canât/wonât figure this out. I love the taste of our pizza when we get to make it just how we like it. But itâs no longer worth the awkward and wearying process to get it. This last trip was the last straw. Itâs not about the money; itâs the principle and the fact that they are willing to go as far as stealing from customers without informing them and without their consent just to try and make a buck. Well, you will no longer make a buck from me, my family, my friends, and hopefully every single person who reads this.
Service: 1
Restaurantji Recommends
What a bunch of fools, wouldn't take an order over the phone, guess they're not hurtin for biz, but they'll never get mine.
Service: 1
So I've been visiting blaze Pizza all over the state and never had such a terrible experience as today at the arroyo grande location next to Walmart between the briscoe exit and the oak Park exit
I wouldn't go back there ever again as long as that manager is employed there. She said her name was Alejandra...She is probably the worst customer service personnel I have ever received. It's unfortunate that the manager of this business has no understanding or ability to understand or speak English. Sad day for this business.
Didn't even get the correct title for the correct drink. ....
So sad!!!!!
And the bad thing is the management said the same apology response without putting any thought or probably not even reading just sending a generic response to all the tried to enlighten them on what's really happening in the store ....
Same generic response no thought put in it or sincerity..... Can we get a new manager or two
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Build Your Own Pizza Large
I went in on October 31st 2024 into the Arroyo Grande location in California ordered build my own I asked for extra cheese she's seriously put like two little pieces I got pepperoni I asked if I can have extra pepperoni she said no and I gave her a look and she put one more pepperoni so that's all I can do I asked for sausage and I asked if I could have extra she said no cuz I got a pepperoni and that's why I pay extra for build your own but yet I can't build my own and I've tried to call every phone number I possibly can find and no one answers the phone at the store or the so-called phone number that you have listed for your corporate office
Atmosphere: 1
Food: 1
Service: 1
I have tried to use your app repeatedly to use your app to order I can't order because your app won't let me. Then you call the number and it hangs up on you how rude I thought you wanted customers this is not how to get them
When I first got into Blaze my husband requested to change the cheese on his salad & the employee walked over and asked the manager Laura on duty and she said no. When the employee making the pizzas was helping us he was very rude & when we asked for a little extra toppings he began to
Place them on the pizza one by one. He had a poor attitude and would not look up the whole time when asking us questions. We then had to wait for the manager to ring us up and she was rude as well what is going on with this place. We are regulars and we always come here. Blaze you guys need to do better and be better. Be more friendly and maybe you would have a lot more business. Sad that Laura is a manager she also has a poor attitude and she should be leading by example no wonder why the employees are the way they are.
Atmosphere: 1
Service: 1
Recommended dishes: Build Your Own Pizza Choose Any Toppings
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