A great JnB location the staff is so helpful and everything was made fresh. Thank you Nahid
Atmosphere: 5
Food: 5
Service: 5
Maria Lamoureux
Every time I come here, theres something wrong with my order. One of the ladies always seems like shes in a bad mood. And this last time I came to pick up food, they never gave me a straw. So I waited till I got home to drink my soda and it was disgustingly uncarbonated. I dont know why I keep coming back. Im hopeful I guess
Atmosphere: 3
Food: 3
Service: 3
MD ASHIQUR RAHMAN
Room have a bad smell...you can't seat and eating food...
Food: 4
Service: 4
Recommended dishes: Sandwich
Luis Lara
Kimm is a great worker, she’s really on top of everything and she’s beautiful 😍🔥
Atmosphere: 5
Food: 5
Service: 5
juan tavira
I came to this Jack in the Box in Artesia around 12:30 AM, expecting to order some food since it’s listed as a 24/7 location. There was complete silence at the speaker, even after waiting a while. As someone who has worked in fast food for over 8 years — including overnight shifts — I completely understand being short-staffed or under pressure. But I would never leave customers hanging like that. They’re the priority.
After waiting for more than 20 minutes, I pulled up to the window, where two employees told me to “go around” — even though I had already waited all that time, and there were other cars behind me also waiting. That kind of service is frustrating, especially late at night when people are just trying to get a meal.
To make things worse, they threatened to call the police when all we wanted to do was place an order. I wasn’t rude, aggressive, or disruptive — just hungry and confused. I’m honestly shocked by the way we were treated.
This was one of the worst customer service experiences I’ve had, and I say that as someone who works in fast food and understands the demands of the job. I hate leaving negative reviews, but this needs to be addressed
Atmosphere: 1
Food: 1
Service: 1
Letizia Ricciardelli
We came for late night dinner. David was really nice and helpful. The interaction was short, but he made our night better!! Will come back:)
Atmosphere: 5
Food: 5
Service: 5
Ifeoma Okoli
Unfortunate that if you accidentally place a wrong order on the app, there is no way to cancel that order on the app and the store is unable to cancel the order as well. Hope this is an oversight corporate decides to fix soon.
Barun Biswas
Nice Jack in the Box with a cool environment. Food was good.
Perhaps it was her first day on the window or her equipment didn't work to be able to hear well; I ordered a combo with seasoned fries and she gave me just that, but also extra charged additional COLD seasoned hella SPICY fries with extra oil. I ordered little tacos; they were cold from the inside. Coffee tasted like hot water with a hint of coffee. The manager did try to make things better, but it was just too dissapointing to have to wait longer. The atmosphere seemed chaotic, they looked lost. Their ATM machine also couldn't stretch to be able to tap. IDK, it seems it all adds up to the rumors.. that this Jack will soon close; or perhaps they were just going through of a tough time since there was a weird lady roaming around the drive through stopping cars earlier, in which I had to drive around for 10 minutes for her to leave. THAT, I hope it was that, that made this location service for tonight a -10. On the plus side, the Dr Pepper was on point.
Atmosphere: 1
Food: 1
Service: 1
Heather Heikkila
They turned off the soda machine while I was getting a drink and tried to charge me for it.
Atmosphere: 4
Food: 5
Service: 2
Sharmila Merchant
The guy finished cleaning the restroom and I've been sitting for 25 minutes but he has blocked the restroom and disappeared inside... I'm really disappointed with this service
Ronald Williams
The burger was sloppy. The meat was hard prepared by grandma in the back who came around from the back and just slapped it in the bag. The fries a heart a break a window. Sorry Jack-in-the-Box don’t ever go there and be hungry. You’ll be greatly disappointed.
Atmosphere: 1
Food: 1
Service: 1
prem G
I usually order from here because I live a minute away from jack in the box.I order Nashville hot popcorn chicken big box through app at night. When I asked some sauce the lady who was working was so rude and told me they do not have any sauce. When I come back home and see the order which I order was hot popcorn chicken but it was classic popcorn chicken. So, this is not the first time they have mistaken with my order. I don’t know why they work if they don’t like to talk and be rude with customers.
A great JnB location the staff is so helpful and everything was made fresh. Thank you
Nahid
Atmosphere: 5
Food: 5
Service: 5
Every time I come here, theres something wrong with my order. One of the ladies always seems like shes in a bad mood. And this last time I came to pick up food, they never gave me a straw. So I waited till I got home to drink my soda and it was disgustingly uncarbonated. I dont know why I keep coming back. Im hopeful I guess
Atmosphere: 3
Food: 3
Service: 3
Room have a bad smell...you can't seat and eating food...
Food: 4
Service: 4
Recommended dishes: Sandwich
Kimm is a great worker, she’s really on top of everything and she’s beautiful 😍🔥
Atmosphere: 5
Food: 5
Service: 5
I came to this Jack in the Box in Artesia around 12:30 AM, expecting to order some food since it’s listed as a 24/7 location. There was complete silence at the speaker, even after waiting a while. As someone who has worked in fast food for over 8 years — including overnight shifts — I completely understand being short-staffed or under pressure. But I would never leave customers hanging like that. They’re the priority.
After waiting for more than 20 minutes, I pulled up to the window, where two employees told me to “go around” — even though I had already waited all that time, and there were other cars behind me also waiting. That kind of service is frustrating, especially late at night when people are just trying to get a meal.
To make things worse, they threatened to call the police when all we wanted to do was place an order. I wasn’t rude, aggressive, or disruptive — just hungry and confused. I’m honestly shocked by the way we were treated.
This was one of the worst customer service experiences I’ve had, and I say that as someone who works in fast food and understands the demands of the job. I hate leaving negative reviews, but this needs to be addressed
Atmosphere: 1
Food: 1
Service: 1
We came for late night dinner. David was really nice and helpful. The interaction was short, but he made our night better!! Will come back:)
Atmosphere: 5
Food: 5
Service: 5
Unfortunate that if you accidentally place a wrong order on the app, there is no way to cancel that order on the app and the store is unable to cancel the order as well. Hope this is an oversight corporate decides to fix soon.
Nice Jack in the Box with a cool environment. Food was good.
Atmosphere: 5
Food: 5
Service: 5
Clean and food great
Atmosphere: 4
Food: 4
Service: 4
Longest waits ever
Restaurantji Recommends
Perhaps it was her first day on the window or her equipment didn't work to be able to hear well; I ordered a combo with seasoned fries and she gave me just that, but also extra charged additional COLD seasoned hella SPICY fries with extra oil. I ordered little tacos; they were cold from the inside. Coffee tasted like hot water with a hint of coffee. The manager did try to make things better, but it was just too dissapointing to have to wait longer. The atmosphere seemed chaotic, they looked lost. Their ATM machine also couldn't stretch to be able to tap. IDK, it seems it all adds up to the rumors.. that this Jack will soon close; or perhaps they were just going through of a tough time since there was a weird lady roaming around the drive through stopping cars earlier, in which I had to drive around for 10 minutes for her to leave. THAT, I hope it was that, that made this location service for tonight a -10. On the plus side, the Dr Pepper was on point.
Atmosphere: 1
Food: 1
Service: 1
They turned off the soda machine while I was getting a drink and tried to charge me for it.
Atmosphere: 4
Food: 5
Service: 2
The guy finished cleaning the restroom and I've been sitting for 25 minutes but he has blocked the restroom and disappeared inside... I'm really disappointed with this service
The burger was sloppy. The meat was hard prepared by grandma in the back who came around from the back and just slapped it in the bag. The fries a heart a break a window. Sorry Jack-in-the-Box don’t ever go there and be hungry. You’ll be greatly disappointed.
Atmosphere: 1
Food: 1
Service: 1
I usually order from here because I live a minute away from jack in the box.I order Nashville hot popcorn chicken big box through app at night. When I asked some sauce the lady who was working was so rude and told me they do not have any sauce. When I come back home and see the order which I order was hot popcorn chicken but it was classic popcorn chicken. So, this is not the first time they have mistaken with my order. I don’t know why they work if they don’t like to talk and be rude with customers.
Atmosphere: 1
Food: 1
Service: 1
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